Business Details
Emergency
services
Trusted Property Management Experts in Virginia
At Grace Properties of Virginia of Virginia, we are committed to delivering luxury housing solutions at reasonable rates while maintaining the highest standards of service. Our dedicated team specializes in resident issue resolution, rent collection, maintenance and repairs, and tenant qualification, ensuring property owners enjoy peace of mind. With a focus on exceeding customer expectations, we combine superior customer service with cutting-edge technology to create safe, well-maintained living environments. Our mission is to foster community growth through quality services delivered by experienced professionals.Guided by core values of compassion, accountability, and teamwork, we strive to continually improve our properties and operational practices. For residents, this means timely maintenance responses, courteous staff interactions, and a living experience defined by professionalism and reliability. As a locally rooted company, we prioritize understanding market-specific needs while maintaining rigorous property standards across all our managed communities.
Services
Property Management
Maintenance Services
Rent Collection
Tenant Screening
Online Portal Access
Highlights and features
- We offer 24/7 emergency maintenance services with rapid response times
- Our team provides prompt, courteous, and professional resident interactions
- We implement modern property management technology for efficient operations
- Our maintenance staff addresses service requests within 24 hours typically
- We maintain rigorous property cleanliness and safety standards
What people say
Professional and prompt service
24-hour maintenance response
Courteous maintenance workers
Clean and safe properties
Helpful office staff
Services
Property Management
We oversee day-to-day operations of residential communities including policy implementation, staff coordination, and property improvement planning. Our management approach combines modern technology with personalized oversight to maintain property value. Services include lease administration, vendor management, and financial reporting for property owners.
Maintenance Services
Our maintenance team provides both scheduled and emergency repairs with rapid response times. We handle interior and exterior property maintenance while ensuring compliance with safety standards. Preventative maintenance programs help minimize unexpected repair needs and extend property lifespan.
Online Portal Access
Residents access account information, submit service requests, and make payments through our secure digital platform. The portal provides 24/7 access to lease documents and enables direct communication with management staff. Mobile optimization ensures convenient access from any device.
Tenant Screening
We implement thorough tenant qualification processes including credit checks, reference verification, and background screening. This ensures responsible tenancy while protecting property owner interests. The screening process balances rigorous assessment with fair housing compliance.
Rent Collection
Our rent collection system offers multiple payment options and automated processing. We handle payment tracking, late fee administration, and financial reconciliation services. Online payment capabilities include recurring payment setup for tenant convenience.
People
Andrew Maddox
President
Andrew Maddox leads Grace Properties of Virginia of Virginia with strategic oversight of operations and growth initiatives. With extensive property management experience, he ensures implementation of best practices across all managed communities while maintaining resident satisfaction standards.
Garrett Nelson
Vice President
Garrett Nelson manages day-to-day operations and team coordination as Vice President. He oversees service delivery execution and quality control processes, ensuring efficient property management while maintaining alignment with company values.
Questions
What property management services do you offer?
We provide full-cycle property management including rent collection, maintenance coordination, tenant screening, and resident support services for residential communities.
How quickly do maintenance requests get handled?
Most maintenance requests receive same-day attention, with emergency repairs addressed through our 24/7 emergency response system.
Can I pay rent online?
Yes, our secure online portal allows rent payment, automatic payment setup, and account management from any device.
How are maintenance emergencies handled?
Emergency repairs receive immediate attention through our dedicated emergency line, with on-call personnel available at all times.
What sets your management approach apart?
We combine modern technology with personalized service, maintaining strict property standards while prioritizing resident satisfaction through responsive communication.
How can residents submit service requests?
Maintenance requests can be submitted through our online portal, which routes issues directly to our maintenance scheduling team for prompt resolution.
