Business Details
50+ Years
experience
Emergency
services
Your Trusted Partner for Smart Security Solutions
Founded in 1973, My Alarm Center has established itself as one of the largest and most trusted home and business security providers in the United States. With over five decades of experience, our team delivers cutting-edge monitored security systems, smart home integration, and 24/7 professional monitoring from our U.S.-based center. Our expertise spans residential and commercial security, including intrusion detection, video surveillance, access control, and energy management solutions tailored to meet evolving customer needs. As an A+ BBB Accredited Business, we prioritize exceptional service, transparency, and innovation, evidenced by our 4.8/5 Google rating and 20,000+ five-star reviews.Our patented technology and partnerships with local technicians ensure seamless installations, real-time alerts, and scalable systems that grow with your security requirements. We remain committed to advancing safety through AI-driven analytics, redundant backup systems, and user-friendly mobile apps that empower customers to control their security remotely. With nationwide coverage and flexible financing options, My Alarm Center continues to redefine professional security for homes and businesses coast-to-coast.
Services
Home Security Systems
Business Security Systems
Security Monitoring
Smart Home Integration
Video Surveillance
Access Control
Energy Management
Doorbell Cameras
Keyless Locks
24/7 Monitoring
Details
- Year established: 1973
Highlights and features
- Founded in 1973, one of the oldest licensed security providers in the U.S.
- A+ BBB Accredited for trusted service and customer satisfaction
- 24/7 U.S.-based Five-Diamond professional monitoring with rapid emergency response
- Seamless integration with existing smart home systems for hassle-free upgrades
- Over 20,000 five-star reviews highlighting reliability and expert support
Associations and certifications
- Better Business Bureau (BBB)
What people say
4.8/5 rating
20,000+ 5-star reviews
Trusted nationwide
A+ BBB Accredited
24/7 monitoring
Services
Home Security Systems
Our home security systems provide comprehensive protection with intrusion detection, smart sensors, and real-time alerts. Designed for ease of use, they integrate with mobile apps for remote control and monitoring. Systems include smoke detectors, motion sensors, and flood protection to safeguard families and property.
Business Security Systems
Tailored security solutions for businesses featuring access control, video surveillance, and energy management. Cloud-based technology allows centralized management across multiple locations with scalable options for growing enterprises. Includes 24/7 monitoring and actionable insights for operational efficiency.
Video Surveillance
Advanced video monitoring with indoor, outdoor, and doorbell cameras. AI-powered analytics detect threats proactively, while 24/7 professional monitoring ensures rapid response. Systems support live viewing, recorded footage retrieval, and integration with smart home or business platforms.
Access Control
Secure access management for homes and businesses with keyless locks and smartphone-controlled entry. Features include user permissions, remote locking/unlocking, and audit trails to track access activity. Enhances security while eliminating traditional key vulnerabilities.
Energy Management
Energy-saving solutions combining smart thermostats and lighting controls with security systems. Real-time data tracking reduces utility costs while integration with security features optimizes home or business efficiency without compromising safety.
Questions
What services does Alert 360 offer?
We provide home and business security systems, video surveillance, access control, energy management, and 24/7 professional monitoring with AI-driven threat detection.
How does 24/7 monitoring work?
Our U.S.-based monitoring center receives real-time alerts from your system and dispatches emergency services if threats like break-ins or environmental hazards are detected.
Are financing options available?
Yes, Smart Home Pay offers 0% APR financing over 24-48 months with approved credit for qualifying customers.
Is professional installation included?
Yes, all systems include professional installation by certified technicians for seamless setup and integration.
What areas do you serve?
We provide nationwide service across the United States for residential and commercial security solutions.
How can I get a free security review?
Schedule a complimentary in-home or business security review by calling (833) 360-1595 or visiting our website.
Reviews (7)
Wayne H.
Sep 03, 2021
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They are either scam artist or just incompetent. Have been a customer for 15 + years. Never had an issue so system was always in he background. Recently had a smoke alarm fail. Called My Alarm Center and was told that I could put up with the false alarms till we could be put on the service schedule or change the detector out and call to confirm a Jew detector was in place. Did the latter and called as instructed and now told that only their alarms work and only when installed by them. Called custom support and told it might be connected and if I could light a small fire they could test the system
John G.
Apr 12, 2021
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The agent that sold me the system forged my initials on the microprint where I was locked into a 36 month contract. It was very clearly not my initials. My signature and initials were on the last page of the contract. It was never explained to me. When I talked to the rep about the forgery she just said over and over again that I signed the bottom page so I was liable to the contract. I asked what they were going to do about the forgery and she would only say she wasn't there and didn't know what to do about the situation. I hope others won't make the same mistake as I! Please
David O.
Feb 11, 2021
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This company hit my credit card like it was a rented mule. It took me two calls, two emails and one very threatening letter copied to the security company ACS to get them to stop billing me. We had moved and you would think that after 10 years they would be accommodating and responsive. Nope. Guess they fell in love with the automatic payment. If you use them or if your security company uses them as a vendor be warned ... saying goodbye will be much harder than saying hello.
LuAnn D.
Sep 24, 2020
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I am in the process of looking for a new alarm company. My Alarm Center has the WORST CUSTOMER SERVICE EVER. Every time we've had to call them we've been put on hold for what seems like forever, and then passed on from one person to another constantly. The straw that broke the camels back- Last night was our 4th false fire alarm -the last two with a brand new fire sensor just installed a couple months ago to the tune of $300. When we called and we were put on hold with it blaring in our ears-until we gave up, hung up and disconnected it. Then when we called today we were told they would
Zanetta K.
Dec 31, 2019
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I called the Alarm.com center today 3 times. The first rep said I had to talk to account services. She attempted to transfer me. After 30 min I hung up. I called back, same exact scenario. I called again, same exact scenario. There seems to be two entities: My Alarm Center and Alarm.com, both with same phone number. In either case it's Keystone Cops. I'm looking as we speak into other services. This company is unconscionable. Worst service on the planet. The alarm itself works fine, it's the inept, pathetic customer service and run around.
Michael V.
Dec 12, 2019
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This company deserves negative stars. What a mess - poor customer service and business/billing practices that reflect the incompetence of the people running the company. I can't help but think there is something nefarious going on here. Let me explain: I did not choose this company. I originally signed up with Duncan Security in 2014 - a 3 year contract satisfied in 2017. Duncan sold the monitoring service sometime thereafter. I was on automatic billing paid thru American Express. I decided to sell my house in May 2019 and contacted My Alarm Center to disconnect my service. I was passed
Tom H.
Nov 03, 2019
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Avoid this company. Was with them for years then when I needed to change the phone number they tried to charge me $$$. Customer service sucks. Also when i finally arranged for a tech to come out they made me wait 3weeks. I took off work. They were supposed to be here 10-12am. They called and said now after 12. Then they called and said 4pm. After 530pm they said they were not coming and to reschedule for 3weeks away. Just go with Simply Safe security system and save your blood pressure and avoid My Alar
OK now it's 3 days later. I talked to William from My Alarm Center and he coerced
OK now it's 3 days later. I talked to William from My Alarm Center and he coerced
