Business Details
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Your Trusted Partner for IT Services in Memphis
Founded over 30 years ago, PCS Managed Services has established itself as a trusted local IT solutions provider in the Memphis Mid-South area. Our team of certified professionals delivers proactive managed IT services, cybersecurity solutions, and compliance support tailored to small and mid-sized businesses across diverse industries. With a focus on healthcare, finance, education, and legal sectors, we combine cutting-edge technology with daily network monitoring to minimize downtime and maximize productivity.Our Microsoft, CompTIA+, Azure, and Six Sigma certifications validate our technical expertise, while our 90% first-contact resolution rate demonstrates our commitment to exceptional service. We specialize in aligning IT strategy with business goals through vCIO consulting, cloud migration, and HIPAA/PCI compliance frameworks, ensuring organizations maintain both operational efficiency and regulatory adherence.
Services
Managed IT Services
Cybersecurity
Cloud Solutions
IT Consulting
Compliance Support
Network Management
Healthcare IT
IT Procurement
vCIO Services
Disaster Recovery
Highlights and features
- We offer 37 years of combined IT expertise with certified professionals in Microsoft, CompTIA+, and Azure technologies
- Our team provides 24/7/365 monitoring and rapid incident response for critical systems
- We implement proactive network maintenance that reduces reactive issues by 90%
- Our compliance specialists ensure alignment with 280+ regulatory standards including HIPAA and PCI
- We guarantee 6-second call response times and 22-minute average ticket resolution
What people say
Quick response times
Proactive maintenance
Knowledgeable team
Regulatory expertise
Reliable support
Services
Managed IT Services
Our proactive IT management combines daily network monitoring with rapid response protocols to maintain system uptime. Certified technicians handle hardware/software maintenance, user support, and infrastructure optimization for businesses of all sizes. With 90% first-contact resolution rates and 22-minute average ticket closure times, we ensure minimal disruption to your operations while maintaining compliance with industry standards.
Cybersecurity
24/7 threat monitoring protects against ransomware, phishing, and data breaches through advanced SIEM tools and endpoint protection. Our Security Operations Center identifies vulnerabilities before they impact operations while quarterly vCIO reviews ensure evolving threats are addressed. Compliance with HIPAA, PCI, and NIST standards is maintained through continuous monitoring and staff training programs.
Cloud Solutions
We implement hybrid, public, and private cloud environments tailored to business needs. Our engineers handle cloud migration, storage optimization, and remote access configuration while maintaining security protocols. Scalable solutions support both on-premise and remote teams, ensuring seamless integration with existing infrastructure and compliance requirements for regulated industries.
IT Consulting
Expert vCIO services guide IT budgeting, technology alignment, and long-term planning. We assess infrastructure needs, recommend cost-effective solutions, and develop implementation roadmaps. Our consultants specialize in regulatory compliance frameworks and technology integration strategies that align with business objectives across healthcare, finance, and legal sectors.
Compliance Support
Specialized compliance programs ensure adherence to HIPAA, PCI-DSS, and NIST requirements through policy development and audit preparation. We implement data protection measures, conduct staff training, and maintain documentation for regulatory submissions. Continuous monitoring systems identify potential violations before they result in penalties or operational disruptions.
Questions
How can you reduce IT costs for my business?
We optimize expenditures through scalable solutions that eliminate the need for full-time staff and technology investments while maintaining 90% first-contact resolution rates.
How does your cybersecurity protect against threats?
24/7 monitoring with advanced SIEM tools, endpoint protection, and staff training programs defend against ransomware, phishing, and data breaches across all industries.
How do you ensure compliance with regulations?
We implement HIPAA/PCI/NIST frameworks through policy development, audit preparation, and continuous monitoring systems that maintain documentation for regulatory submissions.
What disaster recovery options are available?
Our plans include automated backups, failover mechanisms, and rapid recovery protocols that minimize downtime during unexpected disruptions to critical business functions.
How do you handle network scalability?
Scalable infrastructure solutions adapt to workforce growth and technology changes, supporting both office-based and remote teams with seamless cloud and on-premise integration.
What service response times can I expect?
We guarantee 6-second call response times, 22-minute average ticket resolution, and 90% first-contact issue resolution through our certified local technician team.
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Reviews (3)
Patti Hill
Jan 11, 2021
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Just wanted to thank all of your team members for getting my outlook up and running today. Every time I've had a PC issue, your team was more than willing to jump in and get the issue corrected. I work each day with the comfort of knowing that you guys and gals are just on the other end of a call and will always be helpful and always are genuinely concerned. If more people were like you this world would be a better place.
AGAIN, THANKS TO PCS!!!
AGAIN, THANKS TO PCS!!!
Dr. Richard Cole
Aug 30, 2020
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Positive:Professionalism,Quality,Responsiveness,Value
this team of excellent computer engineers work tirelessly to ensure that your computers at your business are working extremely well. They're responsive helpful and knowledgeable.
this team of excellent computer engineers work tirelessly to ensure that your computers at your business are working extremely well. They're responsive helpful and knowledgeable.
Ray Saunders
Aug 30, 2020
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Positive:Professionalism,Quality,Responsiveness,Value
We have been so pleased with our dealings with PCS. We first learned about them 2.5 years ago, and have used them primarily for additional EMR training every few months. Ashley, the primary trainer that we have dealt with, is very helpful and is a fountain of knowledge. Highly recommend this company.
We have been so pleased with our dealings with PCS. We first learned about them 2.5 years ago, and have used them primarily for additional EMR training every few months. Ashley, the primary trainer that we have dealt with, is very helpful and is a fountain of knowledge. Highly recommend this company.
