Business Details
50+ Years
experience
Your Trusted HVAC, Plumbing & Electrical Experts in Winston-Salem
Founded in 1967 by two brothers dedicated to appliance repairs, our family-owned business has grown across generations to include children, grandchildren, and great-grandchildren. We expanded our expertise to offer comprehensive home services including HVAC, plumbing, electrical, and appliance repairs. Guided by Christian principles, we uphold honesty and integrity in every interaction, serving the Triad area with over 45 local employees committed to exceptional service.Our upfront pricing model ensures transparency with a $49.95 trip charge plus $35.00 minimum labor fee, and we maintain partnerships with home warranty providers to streamline service for our customers. Through our Comfort Club Program, we provide maintenance solutions that deliver peace of mind while our financing options make essential home repairs accessible to all budgets.
Services
HVAC Repair
Appliance Repair
Plumbing Services
Electrical Repairs
Maintenance Contracts
Details
- Year established: 1967
Highlights and features
- Family-owned since 1967 with generational repair expertise
- Transparent upfront pricing with no hidden fees
- Financing options available for all major home systems
- Partners with home warranty providers for seamless service
- Maintains A+ BBB rating and 4.85 Google review score
What people say
Professional technicians
Upfront pricing
Prompt service
Christian values
Knowledgeable staff
Services
HVAC Repair
We service, repair, or replace all major brands of heating and air conditioning equipment including air conditioners, heat pumps, furnaces, and mini-split systems. Our technicians install leading brands while maintaining upfront pricing with no hidden fees. Emergency repair services ensure year-round home comfort for residential customers.
Appliance Repair
Our experts repair all major household appliances regardless of brand or purchase location. We service cooktops, ovens, refrigerators, washers, dryers, and specialty equipment from brands like Whirlpool, Samsung, and Kenmore. Technicians carry common replacement parts for same-day repairs of kitchen and laundry appliances.
Plumbing Services
We handle complete residential plumbing systems including drain lines, water heaters, pipes, and fixtures. Services range from unclogging drains to installing water filtration systems. Our licensed plumbers repair gas and electric water heaters while providing maintenance to prevent future plumbing emergencies.
Electrical Repairs
Our licensed electricians diagnose and repair lighting, wiring, outlets, and breaker panels. We install ceiling fans, upgrade electrical panels, and service appliance-specific wiring. Emergency electrical repairs address safety hazards while scheduled maintenance ensures code compliance for residential properties.
Maintenance Contracts
The Comfort Club Program provides scheduled maintenance for HVAC, plumbing, and electrical systems. Annual inspections identify potential issues before breakdowns occur. Members receive priority scheduling and discounted repair rates while extending the lifespan of home systems through professional preventative care.
People
Jacob Vaughn
General Manager
Overseeing daily operations with 15+ years in home service management. Ensures service quality and customer satisfaction across all departments while maintaining family business values.
Alisha Stephens
Customer Service Manager
Manages client communications and service requests with 10 years of experience in residential repair coordination. Focuses on clear communication and timely resolution of customer needs.
Ken Cooper
Dispatch/Sales Manager
Coordinates technician scheduling and service estimates with 18 years in home service logistics. Prioritizes efficient dispatching while providing accurate cost assessments for repair services.
Todd Neal
Installation Manager
Supervises equipment installations with expertise in HVAC and appliance systems. Ensures proper setup of new units while mentoring installation technicians on best practices and safety protocols.
Whitney Sincavage
Parts Manager
Manages inventory of repair parts with 12 years in supply chain operations. Maintains stock of common replacement components to enable same-day repairs across all service departments.
Questions
What services does Advanced Appliance Service Appliance Service Appliance Service offer?
We provide HVAC repair, plumbing services, electrical repairs, and appliance maintenance across the Triad area with transparent pricing.
Do you work with home warranty companies?
Yes, we partner with all major home warranty providers and recommend listing us as your preferred service provider.
Are financing options available?
We offer multiple financing plans to accommodate different budgets for HVAC, plumbing, electrical, and appliance repairs.
What are your service hours?
Office hours are Monday-Friday 8AM-5PM. Emergency repair services available during regular business hours with scheduled appointments.
Do you service all appliance brands?
Our technicians repair all major brands including Whirlpool, Samsung, LG, and Kenmore regardless of where purchased.
Is there a service warranty?
We provide warranties on parts and labor with specific terms discussed before starting each repair service.
Reviews (4)
Jon Day
Jan 03, 2022
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We have been waiting on our dishwasher to be fixed since Aug 9th, came out in September through a home warranty claim. They have been throwing Parts at it ever since. They also messed up the downstairs basement ceiling due to the tech not putting the drain pipe on correctly under the sink(that I had to fix). We had to dry out the cabinets and the ceiling in the basement. The Tech was supposed to take photos after I spoke with mgmt and failed to do so in December. No one reaches out for updates and avoiding the damages. Well here are the photos below. A call back would be nice. I under stand parts
Bruce Weeks
Dec 28, 2021
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Positive:Professionalism,Quality
Gentleman came and too the big black gooseneck out and completely unclogged it. Then we turned the fridge off for 24 hours and bingo. I feel like the issue of water dripping on the floor is taken care off. Thanks
Service:Repair freezer
Gentleman came and too the big black gooseneck out and completely unclogged it. Then we turned the fridge off for 24 hours and bingo. I feel like the issue of water dripping on the floor is taken care off. Thanks
Service:Repair freezer
Linda Rains
Dec 03, 2021
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Our service technician Scott was courteous, professional and knowledgeable. He took his time to figure out what the actual problem was with our pioneer ductless heat and air system. He ordered the part which arrived within a week and the company made an immediate appointment to install and fix the unit. We were very happy with the complete process of working with both our technician and the company and are comfortable to recommend them and to use them again.
Jeremiah Simmons
Nov 14, 2021
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Scott did an amazing job investigating and working on one of our gas furnaces. He was honest and demonstrated full transparency on what the issue was and how he fixed it and steps going forward. I highly recommend him!
