Business Details
26 Years
experience
Emergency
services
Your Trusted Partner for Facility Maintenance & Emergency Services
Founded in 2000, Professional Retail Services (PRS) began as a family business operating from a home office in Manorville, New York. Over two decades, we have grown into a nationwide partner for top-tier retail and commercial brands while maintaining our core values of urgency, clarity, and accountability. Our woman-led team specializes in facility maintenance, construction project management, and 24/7 emergency response, prioritizing proactive solutions to prevent disruptions. With a focus on personalized service, we assign team members based on personality fit and technical expertise, ensuring seamless communication and end-to-end service delivery. Our proprietary systems track recurring issues to address root causes, and our nationwide network of vendor partners enables coverage across 15+ trades.From urgent repairs to multi-site rollouts, we operate with transparency, real-time updates, and a commitment to becoming an extension of our clients' teams. Our WBENC certification as a woman-owned business reflects our dedication to diversity in facilities management. By integrating with clients' existing platforms and offering flexible partnerships without long-term contracts, we provide scalable solutions tailored to retail, healthcare, financial, and restaurant industries. Our leadership team, with decades of combined experience, oversees every project to ensure adherence to safety standards, compliance requirements, and timely execution.
Services
Facility Maintenance
Construction Project Services
Emergency Response
Preventative Maintenance
ADA Compliance
Rebranding & Refreshes
Storm Response
Plumbing Repairs
Structural Repairs
Mold Remediation
Details
- Year established: 2000
Highlights and features
- We provide 24/7 live support with no call centers or scripts.
- Our nationwide vendor network covers 15+ trades across all 50 states.
- We implement proactive programs to prevent recurring facility issues.
- Our WBENC-certified woman-owned status reflects industry diversity leadership.
- We offer end-to-end service management from scheduling to warranties.
Associations and certifications
- WBENC
What people say
Exceptional facility maintenance
Fast response
Excellent communication
Dependable partner
Smooth partnership
Services
Facility Maintenance
Our facility maintenance services cover urgent repairs, routine fixes, and preventative care for commercial properties. We handle plumbing issues, door and lock repairs, glass replacement, and structural maintenance while tracking recurring problems to implement lasting solutions. Our nationwide network ensures rapid response times and consistent service quality across all locations.
Emergency Response
We provide immediate assistance for urgent facility crises including burst pipes, structural damage, and power failures. Our live support team dispatches qualified vendors within hours and manages communication throughout the resolution process. Services include storm preparedness, debris removal, and safety hazard mitigation to minimize operational downtime.
Construction Project Services
Our construction services manage multi-site retail and commercial projects from concept to completion. We coordinate ADA compliance upgrades, brand rebranding initiatives, seasonal pop-up installations, and full-scale renovations. With in-house project managers and trade specialists, we ensure timely execution while maintaining strict quality control standards.
Preventative Maintenance
Our preventative maintenance programs identify potential issues before they escalate through scheduled inspections and trend analysis. We implement customized maintenance schedules for plumbing systems, electrical infrastructure, and facility components to extend asset lifespan and reduce emergency repair needs.
ADA Compliance
We specialize in ADA compliance modifications including restroom renovations, doorway widening, and signage updates. Our team ensures facilities meet federal accessibility standards while maintaining operational continuity during construction. We provide documentation and certification for all completed compliance projects.
Questions
What industries do you serve?
We specialize in retail, restaurants, healthcare facilities, financial institutions, and commercial properties with nationwide service capabilities.
How quickly do you respond to emergencies?
Our 24/7 live support team dispatches vendors within hours of initial contact for all emergency service requests.
Do you handle multi-site projects?
Yes, we manage large-scale rollouts, rebranding initiatives, and compliance programs across multiple locations simultaneously.
Are your technicians certified?
Our nationwide vendor network includes licensed professionals across 15+ trades with documented insurance and compliance credentials.
How do you ensure service quality?
We implement rigorous vendor oversight, post-service quality checks, and client feedback tracking to maintain consistent service standards.
Can you integrate with existing systems?
Our platform seamlessly integrates with most facility management software for streamlined work order tracking and reporting.
Reviews (7)
Marcos Estrada
Mar 26, 2021
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The five stars say it all. By far one of the best facility maintenance companies in the industry. The project managers and their assistants are very personable and professional. Their response time on issues are bar setting. Would highly recommend them.
April Morrison
Feb 01, 2020
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We started working with PRS a few years ago and they are one of only a handful of solid, trustworthy service companies out there. Payment is always on time, we never have to call and BEG for our money, account supervisors are on top of their games and Nicole Bartolomeo has fabulous hair (and is equally as fabulous at her job). Great company to partner with.
Rhiannon Martinez
Sep 25, 2019
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I work for a national retailer, and PRS helps us immensely with our issues nationwide. Our account managers/coordinators Chris, Ozzy, Sunill and Amy provide us updates in a timely manner, and are professional with our store managers. They have been our advocate for pricing, and they select great sub contractors in each market. If there ever is a problem with the sub, PRS jumps on it right away and does their best to make it right. PRS does a great job for us!
Nahshon Thomas
Sep 15, 2019
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We have been working with PRS for a few years now, and their service has been exceptional. The staff is friendly, professional, and prompt. The company is very efficient in processing payments. Some of our go to staff members are Ozzy, Dani, Sunill , and Dev who are very knowledgeable about the ins and out of the jobs at hand. Communication between these staff members is very thorough and concise, which makes my job easier. I look forward future projects with this company and these guys.
Ct West Construction
Jul 13, 2019
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We have been a vendor with PRS for over a decade. PRS is a great company with professional team members whom we work with on the regular. Project managers such as Sunill, Amy, Dani and Kayla are knowledgeable and dedicated to providing accurate information which helps us expedite repairs. The PRS team is a productive easy to work with crew that does not miss a deadline and genuinely cares about their clients and vendors.
Antonio D.
Nov 17, 2018
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If I could give them zero stars I would. They have those two handy man who are full time, not just contractors and from them I saw only racism and every fix they do is just to put little glue and paint on top.
Steve G.
Apr 26, 2018
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Great experience. Was contacted about a few months ago with a honey-do list for a few locations in Manhattan. Was paid on-time and was offered to be a preferred vendor due to my rates and time turnover. Their Customer Service representatives were very nice to deal with and full of energy. I look forward to get future work orders from this company.
