Mental Health Solutions is committed to maintaining the health and safety of our patients, our employees, and our community during this difficult time. We are providing both In-Person and Telemedicine appointments for current and new patients. Please contact the clinic at least 24 hours BEFORE your scheduled appointment to inquire about in-person availability.
Not all providers offer in-person appointments every day. In accordance with Public Health Madison & Dane County recommendations, masks will be required for ALL individuals.
Not all providers offer in-person appointments every day. In accordance with Public Health Madison & Dane County recommendations, masks will be required for ALL individuals.
Services
Telemedicine Information
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To schedule a telemedicine appointment, please call our front desk at 608-829-1800 to speak with our administrative support staff. Health insurance plans vary widely. Please contact your health insurance plan or your employer's Human Resources Department to verify your benefits. Federal regulations require that you are physically located in the state of Wisconsin during your telemedicine appointment.
Refill Request
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You may request a prescription refill by contacting our Medical Assistant, Kelly:608-829-1800, option 2. If you are requesting a refill for a Controlled Substance, please submit your request one week in advance to allow for processing. We ask that you no longer submit refill requests through the email: refills@mhsolutions.com, as we are phasing this out as an option.
New Patients
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Our Intake Coordinator and Billing Office are happy to answer questions about health insurance coverage. However, all policies vary and may have specific requirements or exclusions. Your best resource for eligibility is your health insurance company. It is each patient's responsibility to verify benefits and eligibility prior to scheduling an appointment to avoid unexpected costs.
Emergencies
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Life and death situations top the list, just as in a physical emergency. If you have acted on suicidal impulses or are with a person who is actively threatening suicide or has already acted on suicidal feelings (poison, overdose, profuse bleeding, etc), call 911 and report your identity, your whereabouts, and the circumstances of your crisis.
Clinic Policies
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Missed appointments prevent you from receiving required care and prevent your doctor or therapist from providing that care. They also prevent another person from receiving care during that time, which is set aside specifically for you. As a result, you will be financially responsible for any missed appointments not cancelled with at least 24 hours notice (emergency exceptions may apply).
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