Business Details
21 Years
experience
Emergency
services
Your Trusted Partner for Home Health Care Solutions
At Elite Home Care Agency, we understand the emotional and practical challenges of seeking senior care. Since 2005, our team has provided compassionate, personalized in-home care rooted in the same standards we apply to our own families. Our caregivers, including certified nursing assistants and home health aides, create tailored care plans addressing medical, safety, and daily living needs. We offer flexible scheduling from 3-hour visits to 24/7 support, ensuring seniors maintain dignity and comfort at home. Our free, no-obligation assessments help families explore care options without pressure.With deep local expertise in Hampshire and Hampden Counties, we combine professional rigor with heartfelt service, treating every client as family. Our leadership team brings decades of senior care experience, including specialized training in dementia and hospice care. We prioritize transparency in billing, accepting private pay, insurance, and veterans' benefits while maintaining rigorous caregiver vetting through background checks and ongoing training. Our commitment to quality has made us a trusted partner for families navigating the complexities of elder care.
Services
Personalized Care Plans
24-Hour Care
Medication Management
Respite Care
Hospice Support
Transportation Services
Dementia Care
Companionship
Safety Monitoring
Personal Hygiene Assistance
Details
- Year established: 2005
Highlights and features
- We offer free, no-obligation in-home assessments for personalized care planning
- Our caregivers undergo rigorous background checks and ongoing professional training
- We provide 24/7 emergency care services with same-day response availability
- Our team includes certified nursing assistants with specialized dementia care training
- We accept long-term care insurance, veterans benefits, and private pay options
What people say
Compassionate caregivers
Personalized care plans
24/7 availability
Free assessments
Experienced team
Services
Personalized Care Plans
We develop individualized care plans through comprehensive in-home assessments. Our caregivers address medical needs, mobility challenges, and daily living requirements while respecting personal preferences. Each plan adapts to changing needs with regular evaluations and adjustments.
24-Hour Care
Our continuous care option provides dedicated caregivers for 24-hour supervision. This service includes shift rotations, emergency response capabilities, and specialized training for complex medical needs. We ensure consistent quality through regular caregiver rotations and oversight.
Dementia Care
Our certified specialists provide compassionate care for Alzheimer's and dementia patients. Services include cognitive stimulation activities, behavior management, and safety monitoring. Caregivers receive ongoing training in the latest memory care techniques and communication strategies.
Respite Care
We offer temporary care solutions to support family caregivers. Services range from short-term coverage to scheduled relief periods. Our caregivers maintain care continuity while providing family members time for personal needs or vacations.
Hospice Support
Our hospice-certified caregivers provide compassionate support for patients and families. Services include pain management assistance, emotional support, and coordination with medical providers. We focus on maintaining dignity and comfort during this sensitive time.
People
Maureen Cote
Owner
With over 10 years of senior care leadership experience, Maureen Cote purchased Elite Home Care Agency in 2019. Her personal experience caring for her father with cancer drives her commitment to compassionate care. She leads with a focus on quality and family values.
Amy Boulay
Scheduling and HR Manager
Amy Boulay brings six years of home care expertise to her role managing caregiver schedules and team development. Her background as a caregiver informs her approach to staffing and client needs. She works remotely from Tennessee while maintaining daily office presence via webcam.
Allison Banas
Hiring and Retention Manager
Allison Banas specializes in caregiver recruitment and retention with six years in senior care. Her experience includes end-of-life care, which informs her approach to staff support and training. She focuses on creating a positive work environment for caregivers.
Lori Tash
Client Care Manager
Lori Tash oversees client services with extensive healthcare experience. She ensures care plan quality and client satisfaction while maintaining strong communication between families and caregivers. Her leadership focuses on personalized attention and community involvement.
Questions
What types of care services do you offer?
We provide personalized care plans including medication management, mobility assistance, dementia care, hospice support, and 24-hour care. Our services adapt to changing needs while maintaining consistent caregiver relationships.
Do you accept Medicare or Medicaid?
We currently do not accept Medicare but work with private pay clients, long-term care insurance, veterans benefits, and workers compensation programs to provide quality care services.
How quickly can care begin?
We can typically start services within 24-48 hours after completing our free in-home assessment. Emergency care options are available through our 24/7 on-call number.
What areas do you serve?
We primarily serve Hampshire and Hampden Counties in Massachusetts, including Easthampton, Northampton, and surrounding communities with flexible service locations.
How do you ensure caregiver quality?
All caregivers undergo criminal background checks, reference verification, and skills assessments. We provide ongoing training in dementia care, safety protocols, and client communication techniques.
