Business Details
Your Trusted Senior Living Community in Troy, NY
At The Pines at Heartwood, we are dedicated to providing a nurturing environment where residents thrive through personalized care and a commitment to independence. As part of National Health Care Associates, we leverage a network of elder care expertise to ensure residents receive comprehensive support tailored to their unique needs. Our 86-bed Medicaid-approved community combines serene natural surroundings with modern amenities, fostering a balance of comfort and engagement. Daily programs emphasize social connection, physical wellness, and creative expression, reflecting our belief that every moment deserves celebration. With a focus on dignity and choice, our team cultivates a welcoming atmosphere where residents, families, and staff form a cohesive community.From thoughtfully designed living spaces to on-site services like case management and transportation, we prioritize convenience and quality of life. Our leadership team brings decades of healthcare experience, ensuring operational excellence while maintaining a compassionate approach to elder care. Residents enjoy access to Troys cultural and medical resources, seamlessly integrated with the tranquility of our wooded setting. Through continuous improvement initiatives, we uphold our mission of delivering superior care with kindness, compassion, and unwavering dedication to resident well-being.
Services
Assisted Living
Rehabilitation Services
Dining Experience
Activities & Events
Transportation Services
Highlights and features
- We offer Medicaid-approved care with personalized support plans.
- Our serene pine-filled setting promotes peace and well-being.
- Daily social and wellness activities foster community engagement.
- 86 modern beds ensure personalized attention and comfort.
- Experienced leadership with 19+ years in healthcare operations.
What people say
Wonderful place
Friendly staff
Great team
Vibrant calendar
Peaceful setting
Services
Assisted Living
Our Medicaid-approved assisted living program provides personalized support for daily living activities in a serene, nature-filled environment. Residents enjoy private and shared accommodations with access to 24/7 care staff, medication management, and wellness monitoring. The program emphasizes independence while offering tailored assistance for mobility, hygiene, and nutrition, ensuring residents maintain dignity and autonomy.
Rehabilitation Services
Specialized rehabilitation programs combine physical, occupational, and speech therapy for post-acute recovery and chronic condition management. Our licensed therapists create individualized treatment plans to improve mobility, functionality, and quality of life. Services include strength training, pain management, and adaptive equipment training, delivered in modern therapy spaces designed for safe, effective recovery.
Dining Experience
Chef-prepared meals emphasize balanced nutrition and dietary preferences through flexible dining options. Residents enjoy three daily meals in communal dining areas or private suites, featuring fresh, locally sourced ingredients. Specialized diets accommodate medical needs while maintaining culinary appeal, with snack bars and beverage stations available throughout the day to support individual eating schedules and preferences.
Activities & Events
Daily social and wellness activities promote mental engagement and physical vitality through structured programming. Our calendar includes fitness classes, arts and crafts, cultural outings, and entertainment events tailored to residents' interests. Therapeutic recreation specialists organize intergenerational programs and hobby groups to foster social connections and emotional well-being within our community.
Transportation Services
Complimentary transportation assistance enables residents to maintain community connections through scheduled trips to medical appointments, shopping centers, and local attractions. ADA-compliant vehicles with trained staff ensure safe, comfortable travel for individuals with mobility challenges, supporting continued engagement with external services and family visits.
People
Brandi Kerber
Executive Director
Brandi Kerber brings 19+ years of healthcare leadership experience to The Pines at Heartwood, specializing in operational optimization and quality improvement. She implements strategic initiatives that enhance care delivery while maintaining fiscal responsibility, fostering collaborative team environments that prioritize resident satisfaction and staff development.
Questions
What types of care does The Pines at Heartwood provide?
We offer Medicaid-approved assisted living with personalized support for daily activities, post-acute rehabilitation therapies, and long-term care services tailored to individual needs.
Are there social activities for residents?
Yes, our daily calendar includes fitness classes, arts programs, cultural events, and intergenerational activities designed to foster social connections and mental engagement.
How does transportation work for medical appointments?
We provide scheduled transportation in ADA-compliant vehicles with trained staff assistance for medical visits, shopping trips, and local outings to maintain community connections.
What dining options are available?
Residents enjoy chef-prepared meals with dietary accommodations, featuring three daily meals in communal or private settings, plus snack stations for flexible eating schedules.
Is there 24/7 medical support available?
While we don't offer 24/7 emergency services, our care staff provides round-the-clock assistance with medication management, wellness monitoring, and immediate response to resident needs during operational hours.
Videos
Reviews (1)
Jessica Luce
Aug 22, 2019
Report
This place is horrible! Nurse do nothing but sit on 1st floor and talk about boyfriends. Also do not make sure meds are being taken by residents. Rude to the residents. Do not bring your love ones to this hell hole! They lie to the families of the love ones.
