Business Details
22 Years
experience
Custom Cakes & Desserts in Memphis
Established in 2004, Frost Bake Shop is a family-owned and operated Memphis bakery renowned for crafting exceptional cakes and desserts that combine traditional baking techniques with modern innovation. Our commitment to quality is evident in every scratch-made product, from our signature Coconut Cake to elaborate multi-tiered wedding masterpieces. With three locations across the Memphis area, we serve both everyday customers and special event clients, prioritizing flavor, freshness, and personalized service. Our team of experienced bakers and cake designers brings decades of combined expertise to every order, ensuring each creation meets the highest standards of taste and presentation.As a trusted local business, we maintain transparency in our processes, use premium ingredients without preservatives, and offer complimentary consultations to guarantee client satisfaction. Our reputation as the premier bakery in the Mid-South is built on consistent quality, attention to detail, and a passion for creating memorable culinary experiences.
Services
Custom Cakes
Wedding Cakes
Cupcakes
Cookies
Cheesecakes
Pies
Boxed Desserts
Frost Bites
Decorating Parties
Wedding Consultations
Details
- Year established: 2004
Highlights and features
- Family-owned since 2004 with 20+ years combined baking expertise
- All desserts made from scratch using premium ingredients
- Complimentary wedding cake consultations with expert designers
- Three convenient Memphis-area locations with walk-in service
- Proven track record with 1000+ successful wedding cake deliveries
What people say
Very coconuty and sweet
Yummy
Dense and earthy
Best strawberry cake
Perfect texture
Services
Custom Cakes
Our custom cakes combine artistic design with exceptional flavor. Each creation starts with scratch-made batter and buttercream frosting, available in multiple sizes and flavor combinations. Clients receive personalized consultations to ensure perfect design execution for weddings, birthdays, and special events.
Wedding Cakes
Specializing in wedding confections since 2004, we create multi-tiered masterpieces using rolled fondant techniques. Services include complimentary consultations, flavor tastings, and design customization. Pricing considers complexity, size, and decorative elements like handmade sugar flowers for memorable centerpieces.
Cupcakes
Available in standard and mini sizes, our cupcakes feature the same high-quality batter as our layer cakes. Over 20 flavors include seasonal options like pumpkin and snickerdoodle. Perfect for parties or individual enjoyment with customizable toppings and combinations.
Cookies
Daily baked cookies include classic varieties like chocolate chip and specialty options such as gooey butter cake bites. Available individually or by the dozen, with seasonal flavors and decorated options for special occasions.
Cheesecakes
Handcrafted cheesecakes feature buttery crusts and creamy fillings made with premium ingredients. Available in traditional and innovative flavors like chocolate and salted caramel, both full-size and mini versions maintain consistent quality and rich texture.
People
Kristi Kloos
Co-Owner
Co-owner with over 18 years of bakery experience, focusing on business operations and customer relations. Committed to maintaining quality standards while expanding service capabilities.
Bill Kloos
Co-Owner
Co-founder overseeing production operations and recipe development. Brings technical baking expertise and quality control leadership to ensure consistent product excellence across all locations.
Christina Dieter
General Manager
Manages East Memphis location with 12 years in bakery operations. Specializes in customer service and daily production oversight, ensuring efficient operations and client satisfaction.
Shanon Glynn
General Manager
Collierville location manager with extensive experience in retail bakery operations. Focuses on team leadership and maintaining product consistency while managing community relations.
Emma Richardson
Customs & Events Manager
Wedding and event specialist coordinating over 100 custom orders annually. Provides expert guidance on design, flavor selection, and event logistics for large-scale dessert needs.
Questions
How far in advance should I order custom desserts?
Online orders require 24 hours notice. Wedding cakes and large orders need consultation scheduling for proper planning.
What are your store hours?
Monday-Saturday 10am-7pm, Sunday 11am-4pm at all three Memphis-area locations.
Do you offer cake tastings?
Yes, complimentary wedding cake consultations include flavor tastings with our cake designers.
Can I customize cake designs?
Absolutely! We specialize in custom designs from simple to elaborate multi-tiered creations.
Are desserts made fresh daily?
All products are baked fresh daily using scratch recipes without preservatives.
Do you deliver orders?
Delivery options available for large orders. Contact location managers for details and pricing.
Reviews (6)
Carol F.
Dec 15, 2021
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Everything we've tried here is very good. Their cookies are the best! The chocolate rosette is delicious and moist. It's always a hit when I bring them to work on potluck days. Make sure you order your cake online ahead of time as they only have the 6-inch cakes available in the store for walk-in orders.
Zariah N.
Nov 01, 2021
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I visited Frost Bake Shop for the first time this past Wednesday and the only reason I was disappointed was that they only serve cream cheese frosting. I wish they offered another option such as flavorful buttercream or whipped icings. The cookies were rather tasty and the staff was super sweet! They handled the busy line with ease.
Colby T.
Sep 08, 2021
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The cake was really good at least. There just has to be a better policy for preorders. Two cakes in the past two months and probably waited over an hour between them.
Toya D.
Sep 07, 2021
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Delicious , I had a salad for lunch n wanted something sweet. This was actually my first time in the establishment. As soon as I opened the door, I could smell sugar through my mask. So, I was really excited then.. I had a chocolate chip n pecan cookie, a sugar cookie, a lemon cookie and a gooey butter bar. I usually take pictures of everything not 2day. I was distracted by the smell of sugar..
The chocolate chip pecan was my fav.. Its just a special cookie to me.. I liked all of my treats. I will definitely return. N with that being said, I can't be the only person who hasnt visited yet
The chocolate chip pecan was my fav.. Its just a special cookie to me.. I liked all of my treats. I will definitely return. N with that being said, I can't be the only person who hasnt visited yet
Victorian B.
Aug 28, 2021
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I've been coming to this place for years and I have never seen flies behind the glass. Customers were piling inside with no mask or social distancing. I won't be back for a while.
Sylvia M.
Aug 09, 2021
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I am trying to support local businesses but not this one. Employees did wear mask. This is totally unacceptable.
