Business Details
50+ Years
experience
Emergency
services
Your Trusted Partner for Financial Wellness Solutions
BayPort Credit Union has served the financial needs of individuals and businesses since 1928, rooted in a philosophy of people helping people. With over 154,000 members and $2.6 billion in assets, we prioritize long-term prosperity for our communities through personalized financial solutions. Our commitment to innovation is evident in our modern banking apps and digital tools, including mobile banking and Zelle integration. Recognized as a Superior 5-Star Credit Union by Bauer Financial, we combine decades of experience with a focus on financial wellness and education. Our team of professionals brings over 175 years of collective expertise to deliver exceptional service, whether through account management, lending, or investment advisory services.We maintain a strong community presence through the BayPort Foundation, which awards scholarships and promotes financial literacy. As a member-owned institution, we emphasize transparency, ethical practices, and member satisfaction. Our board of directors, composed of unpaid volunteers, ensures alignment with our core values. With headquarters in Newport News, Virginia, we serve the Virginia Peninsula, Southside, and surrounding coastal communities. Through partnerships like CULIANCE and CO-OP Shared Branch Network, we provide access to 5,600 shared branches and 30,000 ATMs nationwide.
Services
Checking accounts
Savings accounts
Auto loans
Mortgages
Credit cards
Personal loans
Home equity loans
Investment services
Financial counseling
Details
- Year established: 1928
Highlights and features
- We are rated a Superior 5-Star Credit Union by Bauer Financial.
- Our community focus includes $100,000 in annual scholarships through the BayPort Foundation.
- We offer free financial education and credit score monitoring tools.
- Our digital banking platform provides 24/7 access to account management.
- We maintain a volunteer-led board ensuring member-driven decision-making.
Associations and certifications
- Bauer Financial
What people say
Exceptional customer service
Skilled at their job
Financial wellness programs
Modern banking apps
Community-focused initiatives
Services
Checking accounts
Our checking accounts provide secure, flexible access to funds with features like mobile check deposit and Zelle integration. Designed for everyday transactions, they include options for students, seniors, and businesses. Members benefit from no hidden fees and 24/7 account monitoring through our digital banking platform.
Auto loans
We offer competitive auto loans for new and used vehicles, including pre-qualification options that won't affect credit scores. Our flexible terms and low rates help members purchase cars, motorcycles, or recreational vehicles while maintaining financial stability.
Mortgages
Our mortgage services include purchase loans, refinancing, and home equity programs with personalized rate options. Certified advisors guide members through the process, offering fixed and adjustable-rate mortgages tailored to individual financial goals and homeownership timelines.
Credit cards
We provide rewards credit cards with cashback incentives and low APR options. These cards feature zero liability protection, credit score tracking tools, and benefits like travel insurance and purchase coverage to enhance financial flexibility.
Financial counseling
Through partnerships like GreenPath, we offer free debt counseling services to improve credit scores and develop repayment strategies. This includes budgeting guidance, bankruptcy prevention resources, and personalized financial planning for long-term stability.
People
Jim Mears
Chief Executive Officer
Jim Mears leads BayPort Credit Union with a focus on member-centric growth and community development. With decades of experience in financial services, he oversees strategic initiatives that align with our people-helping-people philosophy.
Jennifer Coyne
EVP Chief Operations Officer
Jennifer Coyne manages daily operations and member experience strategies. Her leadership ensures efficient service delivery across digital platforms and branch locations, maintaining BayPort's commitment to exceptional customer service.
Lewis Smith
EVP Chief Financial Officer
Lewis Smith oversees financial planning and asset management. With expertise in credit union finance, he maintains fiscal responsibility while supporting growth initiatives that benefit over 154,000 members.
Jonathan Harrell
Chief Information Officer
Jonathan Harrell leads technology innovation at BayPort. He ensures secure digital banking solutions and modern infrastructure that protect member data while enhancing online and mobile banking experiences.
Ira Williams
Chief Member Experience Officer
Ira Williams focuses on improving member interactions across all channels. His team develops programs that increase financial literacy and ensure personalized support for both individual and business banking needs.
Questions
How do I join BayPort Credit Union?
Membership is open to individuals and businesses in Virginia Peninsula, Southside, and coastal communities. Visit our website or contact us directly to start the application process.
Can I pre-qualify for a loan without affecting my credit score?
Yes, we offer pre-qualification for auto loans, personal loans, and credit cards that won't impact your credit score. This helps you understand your borrowing options before applying.
How can I check my credit score?
We provide free credit score monitoring through our online banking platform. This includes monthly updates and detailed reports to help you track financial progress.
What mortgage options are available?
We offer fixed-rate, adjustable-rate, and jumbo mortgages, plus refinancing and home equity programs. Our advisors help you choose the best option based on your financial situation.
Are there ATMs near me?
Through our CULIANCE and CO-OP Shared Branch Network partnerships, you can access 30,000 ATMs and 5,600 shared branches nationwide for convenient banking.
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Reviews (2)
Alexis Davis
Nov 22, 2020
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First bank Ive ever seen to where you dispute fraudulent transactions and you dont get a temporarily credit! My situation going on 2 Weeks & have yet to credit my account on Fraud transaction.
Kristin Thoms
Jun 16, 2020
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Not surprised by the other reviews ! Customer service is not a priority here . Take your business elsewhere! Marcellus map was rude and unprofessional to say the least .
