Business Details
46 Years
experience
Expert Appliance Repair Services in Tucson, AZ
Authorized Technical Service has been a trusted name in appliance repair since our founding in 1980. Our mission has always been to revolutionize the way major appliances are handled and repaired, serving both manufacturers and individual customers with equal dedication. With over 40 years of experience, we have grown from a small operation into a leading service provider in Tucson and Southeast Arizona while maintaining our core values of community commitment and exceptional service. As a veteran, woman, and family-owned business, we prioritize personalized service and cultural inclusivity, reflected in our bilingual capabilities and deep ties to communities like Tucson and Casa Grande. Our team of technicians averages 15 years of tenure, undergoing rigorous factory training and background checks to ensure reliability.We maintain an A+ BBB rating and offer a 90-day guarantee on all repairs, backed by a 10% service call discount for military personnel, first responders, and teachers. Our longevity in the industry speaks to our expertise in handling all major appliances including dishwashers, refrigerators, ovens, and laundry equipment. We approach every repair with a structured process that emphasizes transparent diagnosis, quality parts, and customer satisfaction. This commitment to excellence has made us the preferred choice for appliance repair in the region, serving over 30 years with the same dedication to quality that defined our founding principles.
Services
Dishwasher Repairs
Refrigerator Repairs
Oven Repairs
Washer Repairs
Dryer Repairs
Microwave Repairs
Range Repairs
Freezer Repairs
Vent Hood Repairs
Trash Compactor Repairs
Details
- Year established: 1980
Highlights and features
- 40+ years of appliance repair experience in Tucson and Southeast Arizona
- Maintain an A+ rating with the Better Business Bureau
- Offer 10% service call discounts for military, first responders, and teachers
- Provide bilingual service for diverse customer communication needs
- Employ technicians with average 15 years of industry experience
Associations and certifications
- Better Business Bureau (BBB)
What people say
40+ years experience
A+ BBB rating
Bilingual service
90-day guarantee
Veteran owned
Services
Dishwasher Repairs
Our technicians diagnose and fix all dishwasher issues including pump failures, motor problems, and water leaks. We replace worn door seals and repair control boards to restore proper function. With factory-trained technicians and genuine replacement parts, we ensure reliable repairs backed by a 90-day guarantee.
Refrigerator Repairs
We address cooling issues, ice maker malfunctions, and water leaks in refrigerators and freezers. Our team repairs compressors, thermostats, and defrost systems while providing maintenance tips to improve energy efficiency. All repairs use authentic manufacturer parts with a 90-day warranty.
Oven Repairs
Our specialists handle heating element failures, thermostat problems, and control panel malfunctions in ovens and ranges. We perform safety checks for gas leaks and repair igniters to ensure proper operation. Regular maintenance services help extend appliance lifespan.
Washer Repairs
We fix drum imbalances, water inlet valve issues, and pump failures in washing machines. Our technicians balance loads, replace faulty components, and provide maintenance advice to prevent future breakdowns. All repairs include a 90-day parts and labor guarantee.
Dryer Repairs
Our team replaces heating elements, clears vent blockages, and repairs thermostats in dryers. We perform safety inspections to prevent fire hazards and optimize drying efficiency. Regular vent cleaning services improve performance and safety.
People
Brian Jarratt
Owner
Co-owner with over 40 years in appliance repair industry. Veteran and family business leader committed to community service and technical excellence.
Celia Jarratt
Owner
Co-owner and driving force behind our bilingual services. Woman business leader with deep roots in Tucson's diverse communities.
Marty
Operations Manager
Oversees daily operations with 15+ years of technical expertise. Ensures efficient service delivery across Southeast Arizona.
Leopoldo
Service Manager
Manages technician teams with extensive factory training experience. Focuses on quality control and customer satisfaction.
Bob
Area Supervisor
Supervises field operations with deep knowledge of Tucson's appliance repair needs. Ensures timely service delivery.
Questions
What areas do you service?
We serve Tucson, Casa Grande, Eloy, Three Points, Mammoth, Douglas, and surrounding Southeast Arizona communities.
Do you offer emergency repairs?
While we don't provide 24/7 emergency service, we prioritize urgent appliance issues during regular business hours.
What payment methods do you accept?
We accept major credit cards, cash, and checks for all repair services.
Are your technicians certified?
All technicians undergo factory training and background checks with average 15 years of industry experience.
Do you offer warranties?
We provide a 90-day guarantee covering both parts and labor for all repair services.
Are you BBB accredited?
Yes, we maintain an A+ rating with the Better Business Bureau since 1980.
Reviews (4)
Dinah Paffrath
Jan 03, 2022
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Leopoldo, the technician did an excellent job of explaining and addressing the issue. He was also so nice and helpful that I was very impressed
Service:Repair oven
Service:Repair oven
David Wickliff
Dec 24, 2021
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We had just purchased a new Kitchen Aid induction range, two weeks before and found the control panel to be loose. The three screws holding it on were loose and the bottom panel (control panel) not secure. Leopoldo arrived as scheduled, quickly assessed the problems and found not only the three screws loose but discovered two more screws missing. They had not been installed at the factory. He installed the two screws and realigned the control panel and tightened the remaining three screws. He also went out of his way and gave us some helpful tips on cleaning and care of our new Induction range
Vern Spohn
Dec 17, 2021
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Positive:Professionalism,Responsiveness
Leopold was the best service technician I have ever used. He was on time and very courteous and professional. He not only resolved our problem, but explained how to best use our new Bosch dishwasher. He was fantastic.
Service:Repair dishwasher
Leopold was the best service technician I have ever used. He was on time and very courteous and professional. He not only resolved our problem, but explained how to best use our new Bosch dishwasher. He was fantastic.
Service:Repair dishwasher
Joan Kappell
Dec 12, 2021
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Positive:Professionalism,Punctuality,Quality,Responsiveness,Value
ATS was here today and Frank did an excellent job of installing a new dishwasher. He took special care to make sure everything was perfect and did so with a smile. We have used ATS in the past for other repairs, and our experience has been Fantastic Each and Every time! Thank you ATS to Bobby, Marilyn, and Frank! J & B Kappell
ATS was here today and Frank did an excellent job of installing a new dishwasher. He took special care to make sure everything was perfect and did so with a smile. We have used ATS in the past for other repairs, and our experience has been Fantastic Each and Every time! Thank you ATS to Bobby, Marilyn, and Frank! J & B Kappell
