Business Details
35 Years
experience
Emergency
services
Your Trusted IT Partner in Wilmington, NC
Paradox Computer Services Computer Services has been a trusted provider of comprehensive IT solutions in Wilmington, NC for over three decades. Our expertise spans residential and commercial computer repair, network security, server installations, and remote technical support. We pride ourselves on translating complex technical concepts into clear, actionable solutions while maintaining a BBB Accredited Business with an A+ rating. Our team of certified professionals delivers personalized service for hardware upgrades, software troubleshooting, and data protection. We specialize in HIPAA-compliant systems for medical practices and offer proactive network monitoring to prevent system failures.With both onsite and remote capabilities, we serve New Hanover, Columbus, Pender, and Brunswick counties. Our commitment to transparency ensures clients fully understand their technology solutions. We maintain rigorous industry standards through continuous staff training and investment in cutting-edge tools. Our track record includes global project implementations while maintaining local community focus. Client success remains our priority, measured by the reliability and efficiency of implemented technology solutions.
Services
Computer Repair
IT Support
Data Backup
Network Security
Server Installation
Remote Assistance
Hardware Upgrades
Software Troubleshooting
HIPAA Compliance
Disaster Recovery
Details
- Year established: 1991
Highlights and features
- We offer 30 years of proven IT expertise with certified technicians
- Our team provides both onsite and remote technical support options
- We maintain proactive network monitoring to prevent system failures
- Our technicians hold current industry certifications and training
- We guarantee transparent communication about technical issues and solutions
Associations and certifications
- Better Business Bureau (BBB)
What people say
Quick response
Professional service
Fair pricing
Thorough diagnosis
Data security focus
Services
Computer Repair
Our certified technicians diagnose and resolve hardware and software issues for desktops and laptops. We handle overheating components, slow performance, and virus removal while protecting client data. Each repair includes a comprehensive system check to prevent future issues.
Network Security
We implement robust security solutions to protect against malware, ransomware, and unauthorized access. Services include firewall configuration, vulnerability assessments, and HIPAA-compliant systems for medical practices. Regular security audits ensure ongoing protection.
Remote Support
Using ConnectWise technology, our experts provide real-time troubleshooting for software issues and system errors. This service minimizes downtime through immediate access to resolve technical problems without onsite visits.
Server Maintenance
We offer complete server management including installation, data migration, and 24/7 monitoring. Our proactive approach identifies potential failures before they impact business operations, ensuring continuous system availability.
Data Backup
Our backup solutions protect critical information through automated cloud storage and physical media options. We specialize in recovering data from failed drives and implementing recovery protocols for business continuity.
Questions
What areas do you service?
We serve Wilmington and surrounding areas including New Hanover, Columbus, Pender, and Brunswick counties in North Carolina.
Do you offer emergency repair services?
Yes, we provide urgent repair services with same-day appointments available for critical system failures.
What IT services do you provide for businesses?
We offer server maintenance, network security, HIPAA compliance solutions, remote monitoring, and disaster recovery planning for commercial clients.
Can you help with data recovery?
Yes, our technicians specialize in recovering data from failed drives and implementing backup solutions to prevent future data loss.
Are you BBB accredited?
Yes, we maintain an A+ rating with the Better Business Bureau as a certified accredited business.
Reviews (7)
Helen Marshall
Jan 16, 2022
Report
Pleasant to talk with, easily understands and meets my needs every time. I highly recommend Paradox computers for all your computer needs.
Betty Potter
Jan 14, 2022
Report
Positive:Professionalism,Quality,Responsiveness,Value
Gary Webb is unbelievable. He has extricated us out of several self induced problems. He is quick to respond and terrifically computer literate. I cannot recommend him highly enough.
Gary Webb is unbelievable. He has extricated us out of several self induced problems. He is quick to respond and terrifically computer literate. I cannot recommend him highly enough.
Linda Rhodes
Jan 13, 2022
Report
Positive:Professionalism,Quality,Responsiveness,Value
Gary went above and beyond to assist me with my internet issues. He installed a new router and even took the time to speak with the Spectrum repair staff on the phone to help identify the issues I was having with connectivity. I would highly recommend this company!! Thank You!!
Gary went above and beyond to assist me with my internet issues. He installed a new router and even took the time to speak with the Spectrum repair staff on the phone to help identify the issues I was having with connectivity. I would highly recommend this company!! Thank You!!
Mary Delmar
Jan 13, 2022
Report
Positive:Professionalism,Quality,Responsiveness,Value
I would highly recommend Paradox Computer Services. I have worked with Gary for a while now and have always been happy with the quality of his work and also the ease of contacting him. Too many companies today do not answer their phones right away. He does.
I would highly recommend Paradox Computer Services. I have worked with Gary for a while now and have always been happy with the quality of his work and also the ease of contacting him. Too many companies today do not answer their phones right away. He does.
Marguerite Braddy
Jan 12, 2022
Report
Positive:Professionalism,Quality,Responsiveness,Value
Today I reached out to Gary re: recent computer issues with my MAC. His prompt reply solved my problems and now I am up and running again. Very professional and efficient!!! This is definitely the "go to" for fast and reliable computer service issues.
Today I reached out to Gary re: recent computer issues with my MAC. His prompt reply solved my problems and now I am up and running again. Very professional and efficient!!! This is definitely the "go to" for fast and reliable computer service issues.
LukeDukeShoot
Jan 01, 2022
Report
If you want to have your computer be repaired fast and for an amazing price, go here. It is WAY better than whatever the Geek-Squad over at Best Buy can do. They are very responsive, almost instantly responding to any text message and or call you shoot their way. They are absolutely amazing with customer service, and will absolutely make you and your computer happy!
Jeremy Pepper
Dec 01, 2021
Report
Positive:Professionalism,Quality,Responsiveness,Value
Gary with Paradox has been a fantastic help to our small business. He is consistently proactive and always ahead of the game. Above all, he was able to simply and inexpensively make us more secure. A true gem within this industry.
Gary with Paradox has been a fantastic help to our small business. He is consistently proactive and always ahead of the game. Above all, he was able to simply and inexpensively make us more secure. A true gem within this industry.
