Business Details
Emergency
services
Your Trusted HVAC & Plumbing Experts in North Salt Lake City
At Pond's Plumbing Heating & Air Conditioning, we provide extensive service coupled with decades of experience in HVAC and plumbing solutions. Our NATE-certified technicians deliver expert installation, repair, and maintenance for residential and commercial systems, prioritizing customer satisfaction. Recognized as Number One in Customer Satisfaction in the Rocky Mountain region, we combine modern technology with old-fashioned integrity.Our 50+ years of service reflect our commitment to reliability, transparency, and building lasting relationships with clients. We specialize in heating, cooling, plumbing, radiant systems, and indoor air quality, ensuring tailored solutions for every need.
Services
HVAC Repair
Plumbing Services
Radiant Heating
Water Heater Installation
Air Duct Cleaning
Boiler Maintenance
Indoor Air Quality
Commercial HVAC
Furnace Repair
Tankless Water Heaters
Highlights and features
- We offer 50+ years of combined experience in HVAC and plumbing services.
- Our team consists of NATE-certified technicians for expert diagnostics and repairs.
- We provide 24/7 emergency service for urgent heating and cooling needs.
- We were named Number One in Customer Satisfaction in the Rocky Mountain region.
- We customize solutions for residential and commercial HVAC and plumbing systems.
Associations and certifications
- NATE (North American Technician Excellence)
What people say
Great experience
Outstanding service
Excellent service
Very knowledgeable
Prompt and efficient
Services
HVAC Repair
Our NATE-certified technicians provide prompt HVAC repairs for furnaces, air conditioners, and heat pumps. We diagnose and fix issues like strange noises, leaks, and inefficiencies, ensuring year-round comfort. With 24/7 emergency service, we minimize downtime for residential and commercial clients.
Plumbing Services
We offer comprehensive plumbing solutions, including leak repairs, water heater installations, and drain cleaning. Our licensed plumbers handle residential and commercial needs, from fixing faucets to installing tankless water heaters, ensuring reliable and code-compliant systems.
Radiant Heating
Specializing in radiant heating systems, we install and maintain hydronic and electric systems for efficient, even warmth. Our experts service boilers, circulator pumps, and radiant floor tubing, enhancing comfort in homes and businesses.
Air Duct Cleaning
We clean and seal air ducts to improve indoor air quality and system efficiency. Our process removes dust, allergens, and debris from ductwork, reducing energy costs and extending HVAC lifespan.
Commercial HVAC
We design, install, and maintain HVAC systems for businesses, including cooling, heating, and refrigeration. Our team ensures minimal disruption during installations and offers preventive maintenance agreements to optimize performance and reduce costs.
People
Ralph Pond
Owner
Ralph Pond leads Pond's Plumbing Heating & Air Conditioning with decades of industry experience. He focuses on customer satisfaction and operational excellence, ensuring the company maintains its reputation as a trusted local provider.
Jason Pace
Radiant Manager
Jason Pace oversees radiant heating services, bringing technical expertise and a commitment to quality. With years of hands-on experience, he ensures efficient installations and repairs for residential and commercial radiant systems.
Jeff Park
Owner
Jeff Park contributes to the company's growth as an owner, leveraging his knowledge of HVAC systems and customer service. He works to uphold the company's standards of reliability and innovation in every project.
Travis Hales
Install Plumbing Manager
Travis Hales manages plumbing installations, specializing in residential and commercial systems. His attention to detail and customer-centric approach ensures seamless installations and long-term system reliability.
Questions
What are the signs I need a new furnace?
Furnaces typically last 15-20 years. If yours requires frequent repairs, has decreased efficiency, or produces uneven heating, it may need replacement.
Do you offer 24/7 emergency HVAC service?
Yes, we provide 24/7 emergency service for urgent heating and cooling issues, ensuring prompt resolution.
What areas do you serve?
We serve Bountiful, North Salt Lake, Centerville, Park City, and surrounding areas in Utah.
Are financing options available?
Yes, we offer financing options to help customers afford HVAC and plumbing upgrades.
How often should I schedule HVAC maintenance?
Annual maintenance is recommended for optimal performance, though older systems may require biannual checkups.
Videos
Reviews (7)
Sasa H.
Dec 29, 2021
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Positive:Professionalism,Quality,Responsiveness
Pond's is very busy, because they are so good. However, they made time for us since the leak was getting bigger. Griffin was very friendly and professional. He ordered the part and returned when the part came in. The water heater is no longer leaking. We are very thankful and will use their services again.
Service:Boiler repair
Pond's is very busy, because they are so good. However, they made time for us since the leak was getting bigger. Griffin was very friendly and professional. He ordered the part and returned when the part came in. The water heater is no longer leaking. We are very thankful and will use their services again.
Service:Boiler repair
Lydia Boyd
Nov 19, 2021
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Positive:Professionalism,Punctuality,Responsiveness
John was very prompt in coming to our home and trying to analyze and repair out heating issue. Thank you
Service:Heating system repair
John was very prompt in coming to our home and trying to analyze and repair out heating issue. Thank you
Service:Heating system repair
Casey Mounteer
Nov 01, 2021
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Positive:Professionalism,Punctuality,Quality,Responsiveness,Value
Tim was great! He explained every step he was taking, showing me readings on his digital meter before he adjusted & then again after he adjusted. Very thorough. I will definitely be calling them if I ever need to again & I'll recommend them to others. Casey Mounteer
Service:HVAC repair
Tim was great! He explained every step he was taking, showing me readings on his digital meter before he adjusted & then again after he adjusted. Very thorough. I will definitely be calling them if I ever need to again & I'll recommend them to others. Casey Mounteer
Service:HVAC repair
Stacie Whitford
Oct 27, 2021
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We have been using Pond's for 15 years. They service our furnace, boiler, water heater, etc. every six months and we always have amazing service. They found a crack in our heat exchange this time and were able to get Travis out right away to help us replace the furnace. He was friendly, professional, and walked us through all of our options helping us to feel educated about our decision. We were grateful that even with all of the supply chain issues going on in the country, Travis was able to get us scheduled for an install within a week and just in time for winter to hit. We are so grateful to
John Horton
Oct 06, 2021
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The Pond's representative assessed the old hot water heater to determine the need for new unit. He explained his plan and changes that would need to be completed prior to installation of the new unit. He reviewed the costs and warranty with me including options. He discussed the amount of time needed and water shut down procedures. He was open to any questions I had regarding the project. At the end of the install he reviewed the information regarding the new unit including temp. settings for the unit. His work was neat and efficient. Overall I would give him a five star rating.
Andrew Gulledge
Oct 01, 2021
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Jake was awesome! He helped me get the furnace up and running again, answered all of my (many) questions, and was just downright pleasant to be around. Give that man a raise.
Service:Heating maintenance
Service:Heating maintenance
Linda Dower
Apr 23, 2021
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New to Utah. Utilized community resources to find heating and repair company with good reviews. Requested service from the website, promptly called within one hour of initiating request. Dispatch staff very friendly and helpful. Appointment accommodated same day, with tentative appointment window of 1 to 3 hours. Received phone calls when technician in route to home. Service issue diagnosed quickly and repairs began immediately. Several options Offered for service which also included a comfort service agreement option with biannual service checks. Our technician, Griffin, was friendly, courteous
