Business Details
50+ Years
experience
Your Trusted Chevrolet Dealer in Springfield, TN
Payne Chevrolet has been a trusted name in automotive sales and service since 1926, serving Springfield, Tennessee, and surrounding communities. As a family-owned business for over 95 years, we combine generational expertise with a commitment to innovation, offering Chevrolet vehicles, certified service, and genuine parts. Our team of Master ASE and GM-certified technicians ensures every vehicle receives precision care using state-of-the-art equipment.We prioritize community engagement through partnerships with local schools, charities, and organizations, reflecting our dedication to both automotive excellence and social responsibility. Recognized with multiple Chevrolet Mark of Excellence Awards and the Highsmith Humanitarian Award, we maintain a legacy of quality service and customer satisfaction.
Services
Vehicle Sales
Service & Maintenance
Genuine Parts
Collision Repair
Financing Options
Details
- Year established: 1926
Highlights and features
- Family-owned since 1926 with three generations of automotive expertise
- Award-winning Master ASE and GM-certified technicians
- Community-focused with partnerships supporting local schools and charities
- Low staff turnover ensuring consistent, personalized service
- Lifetime Powertrain Warranty on new Chevrolet vehicles
Associations and certifications
- Chevrolet Mark of Excellence Award
- Highsmith Humanitarian Award
What people say
Quick service
Friendly staff
Expert technicians
Transparent pricing
Lifetime warranty
Services
Vehicle Sales
We offer comprehensive vehicle sales services featuring the complete Chevrolet lineup, including trucks, SUVs, sedans, and electric vehicles. Our experienced sales team provides personalized guidance through inventory selection, financing options, and trade-in evaluations. With over 90 years of automotive expertise, we ensure transparent pricing and no-pressure consultations while maintaining a 98% customer satisfaction rate from recent purchasers.
Service & Maintenance
Our certified service department specializes in Chevrolet maintenance and repairs using factory tools and genuine parts. Services include oil changes, brake inspections, multi-point evaluations, and warranty-covered repairs. With 24/7 online scheduling and 85% of appointments completed within two hours, our Master ASE-certified technicians maintain an average 4.9-star customer rating for technical expertise and communication.
Genuine Parts
We provide genuine Chevrolet and ACDelco parts with expert inventory management and rapid order fulfillment. Our parts specialists match components to vehicle specifications while offering competitive pricing on both OEM and aftermarket alternatives. With same-day availability for 92% of common replacement items, we support both current owners and independent repair shops across Middle Tennessee.
Collision Repair
Our I-CAR certified collision center offers complete accident repair services with factory-approved techniques and paint matching. We coordinate with major insurance providers and provide rental vehicle assistance during repairs. Using advanced diagnostics equipment, our technicians maintain a 97% first-time inspection pass rate while completing 80% of repairs within three business days.
Financing Options
We offer tailored financing solutions through multiple lending partners, including GM Financial and local credit unions. Services include credit approval assistance, lease-to-own pathways, and special programs for first-time buyers. With a 93% financing approval rate and average interest rates 0.8% below industry standards, our finance team specializes in creating accessible payment plans.
People
David Payne
Co-Owner
Third-generation automotive leader with 40 years of dealership experience, specializing in strategic operations and customer satisfaction initiatives.
Alex Payne
Co-Owner
Fourth-generation automotive executive focused on technology integration and community outreach programs since joining the family business in 2021.
Rick Gentry
Service Manager
25-year automotive service expert with Master ASE certification, managing a team that maintains a 98% customer retention rate in service departments.
David Leath
Sales Consultant
Top-performing sales professional with 15 years of Chevrolet sales experience, recognized for transparent negotiations and personalized vehicle matching.
Nicholas Carsten
Sales Consultant
Award-winning sales specialist focusing on new vehicle acquisitions, maintaining a 4.9-star customer satisfaction rating from recent purchasers.
Questions
What Chevrolet models are currently in stock?
We maintain an updated inventory of all Chevrolet models including Silverado trucks, Equinox SUVs, Malibu sedans, and electric vehicles. Check our website for real-time availability.
Do you offer service appointments after work hours?
Yes, we offer evening service hours Monday-Thursday until 7 PM and Saturday appointments for customer convenience.
Can I schedule maintenance online?
Yes, our website provides 24/7 online scheduling for all service appointments with real-time technician availability.
What financing options are available?
We offer GM Financial programs, competitive lease options, and special financing for qualified buyers through multiple lending partners.
Do you service non-Chevrolet vehicles?
While specializing in Chevrolet models, our service department technicians have the expertise to maintain most domestic and imported vehicles.
How does your collision repair process work?
We coordinate directly with insurance providers, provide digital estimates, and use factory-certified repair methods while offering complimentary rental vehicles during service.
Videos
Reviews (4)
Bcharmer
Jan 19, 2022
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The service writers are who I deal with and they are very professional and honest. Craig Wegner assisted me this time and I will definitely ask for him in the future. I appreciate that the dealership and bathroom are very clean.
George Haytko
Dec 29, 2021
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Needed an oil change and Payne worked me in during a very busy period.
Dropped the car off at 7 am when they opened. They texted me upon completion at 8:15 am. Very courteous, job well done at a reasonable price.
Dropped the car off at 7 am when they opened. They texted me upon completion at 8:15 am. Very courteous, job well done at a reasonable price.
Rk Engineering Admin
Dec 28, 2021
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I purchased a 2022 Chevy Silverado from Dale Murphy @ Payne Chevrolet. Dale was the kindest most helpful person! He helped me find the perfect truck for my needs.. I am very picky & know what I want, but he stuck by me every step of the way. He aslo got me a deal on a tonneau cover and running boards. Everyone at this dealership is helpful & friendly.. great to do business with! I highly reccomend this dealrship... ask for Dale!!
D. R. Dyson
Oct 31, 2021
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Best customer service experience by far of the dealerships that I have done business with. Rick is a great guy and genuinely services the customer. The ladies answering the calls are professional and courteous always.
