Business Details
50 Years
experience
Your Trusted Transit Partner in Western Maine
Western Maine Transportation Services has been serving Western Maine since 1976, providing accessible public transportation across Androscoggin, Oxford, and Franklin counties. Our expertise spans demand response, fixed route, flex route, and commuter services, including specialized ADA-compliant transportation. With a fleet maintained to the highest safety standards and drivers trained in passenger assistance, first aid, and defensive driving, we prioritize rider safety and comfort.Our services connect communities to essential destinations like medical facilities, schools, and shopping centers, with a commitment to environmental responsibility and equitable access. Recognized by federal and state agencies, we combine decades of operational experience with continuous improvement to meet evolving transportation needs.
Services
Fixed Route Transit
Flex Route Services
Commuter Transportation
Demand Response Transit
ADA Complementary Paratransit
Medical Appointment Transport
Seasonal Shuttle Services
Workforce Transportation
Community Rides Program
Public Charter Services
Details
- Year established: 1976
Highlights and features
- We offer 40+ years of experience in regional public transportation
- Our fleet provides wheelchair-accessible transit for all passengers
- Drivers undergo rigorous training in safety and passenger assistance
- We serve 7+ communities across Western Maine's rural and urban areas
- Our safety protocols exceed state and federal regulatory requirements
What people say
Very good drivers
Dependable transportation
Always on time
Understanding staff
Good community service
Services
Fixed Route Transit
Our fixed route system operates daily with predetermined schedules and stops across major corridors. Routes include GreenLine commuter service between Farmington and Lewiston-Auburn, BlueLine connections to Bath-Brunswick, and regional routes serving medical centers and commercial hubs. Buses feature wheelchair lifts, bike racks, and real-time tracking for reliable planning. This service supports daily commuters and connects to transfer points for expanded coverage.
Flex Route Services
Flex routes combine scheduled stops with on-demand adjustments within designated zones. Available in Brunswick, Bath, and Farmington areas, this service accommodates changing passenger needs while maintaining core route efficiency. Riders can request minor detours for better access to destinations like medical facilities and shopping centers, providing greater flexibility than traditional fixed routes while maintaining cost-effectiveness.
Demand Response Transit
Door-to-door paratransit service available across rural service areas with advance reservations. Vehicles accommodate wheelchairs and mobility devices, serving passengers who cannot use fixed routes due to physical or cognitive limitations. Trips cover medical appointments, grocery shopping, and essential errands with assistance from trained staff, ensuring accessibility for seniors and individuals with disabilities.
ADA Complementary Paratransit
Fully compliant ADA paratransit service for eligible individuals within mile of fixed routes. Features include wheelchair-accessible vehicles, trained assistance personnel, and priority boarding. Service matches fixed route schedules with origin-to-destination coverage, including specialized equipment for mobility devices and assistance with transfers. Personal care attendants ride free with qualified passengers.
Seasonal Shuttle Services
Summer and winter shuttle services connect recreational destinations like Sugarloaf Mountain. The free Sugarloaf Explorer serves resort guests while the Express route provides timed connections during peak seasons. These routes support local tourism economies while offering environmentally-friendly transportation alternatives for visitors and seasonal workers accessing remote employment locations.
People
Sandy Buchanan
Executive Director
Leading WMTS since 2015, Sandy brings 25+ years of public transit experience. She oversees strategic operations across 12,000+ annual route miles, focusing on expanding ADA compliance and rural connectivity while maintaining 98% on-time performance.
Marsha Bennett
Operations Director
With 18 years in transit management, Marsha directs daily operations for 30+ vehicles. She implemented safety protocols reducing incidents by 40% and manages driver training programs exceeding federal certification standards.
Felicia Proctor
Passenger Relations Supervisor
Handling customer service since 2010, Felicia manages 5,000+ annual ride requests. She developed accessibility programs serving 1,200+ ADA-eligible passengers and maintains 95% satisfaction rates through personalized support.
Craig Zurhorst
Community Relations Manager
Connecting services to community needs since 2012, Craig partners with 40+ local organizations. He expanded United Way-funded rides to underserved areas, increasing access for low-income residents by 60%.
Tracy Palmer
Administrative Services Director
Managing WMTS finances since 2008, Tracy administers $3M+ annual budgets from federal, state, and municipal sources. She ensures compliance with grant requirements while maintaining 99% funding retention rates.
Questions
How do I schedule a ride with WMTS?
Call 1-800-393-9335 (option 1) during business hours or schedule online through our website. For ADA services, contact our Brunswick office at 207-721-9600.
What areas do you serve?
We operate in Androscoggin, Oxford, and Franklin counties including Lewiston, Auburn, Farmington, Rumford, Bath, Brunswick, and Sugarloaf. View detailed route maps online.
Are your vehicles wheelchair accessible?
All buses and vans feature wheelchair lifts or ramps. Staff receive annual training in mobility device securement and ADA compliance procedures.
What are your fares?
Fares range from $2.50 to $10.00 depending on distance. Children under 5 ride free. Reduced fares available for seniors and disabled passengers.
Do you offer medical transportation?
Yes, we provide door-to-door medical transport with advance reservations. Our drivers assist with mobility devices and coordinate with healthcare providers for appointment timing.
Reviews (6)
Wiggleman Awsome Man
Sep 28, 2019
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My 3 year old rides this bus everyday. Very reliable always on time. Very pleased with the service this organization provides to the communities. Thanks Walt!
Steph Collins
Aug 14, 2019
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Not very communicative on what needs to be done to schedule a ride. They say to to the website and I did and got approved but was never informed I had to go in person to confirm. I have a job that's open the same hours and can't make it there. What if I didn't have a vehicle to go in person, isn't that the whole point in setting to rides, no vehicle.... Not happy. My daughter had to miss the last two days of school!
Hallian
Dec 10, 2018
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My son uses Western Maine Transportation for school which is in Auburn he is 5 we live in Lewiston. Their service is catered to making them business not the clients. My son was on the bus for 1 hour and 5 minutes today ! Its a 5 minutes ride but if you pickup adults drop them off at appointments wait for adults its in the route to the kids homes make them wait ? My son uses the bathroom as soon as he gets home he is potty trained how long before he has an accident ? One day it takes 10 minutes another 1 hr 5 minutes is unacceptable and disrespectful to the children for your gain in wealth
Webyourstuff
Oct 30, 2017
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Generally prompt and courteous. Occasionally get clueless person doing scheduling, who keeps re-asking the same questions. Only big issue is the wheelchair lift is very sensitive. If I have the slightest ice on the ground, it will not work. Once pickup was refused because there was already a wheelchair on the van, and there was room only for one. But I understand that has been fixed with new model of van.
Frank Sanborn
Nov 02, 2016
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This is the worse program I've ever seen. It's been twice they have forgotten me and I've had to cancel two very important doctor appointments. When they didn't forget me they show up late to pick me which then I'm late for the doctor. It seems they just want the Maine care client. They must get paid better that way. They are very disrespect full they put me on hold 5 times and then hang up on me.
The drivers are nice it seems to be the office people who are in charge of rides. They put a lot on the drivers plate do to pick ups. Its kinda cheap for rides but I will no longer use this service its
The drivers are nice it seems to be the office people who are in charge of rides. They put a lot on the drivers plate do to pick ups. Its kinda cheap for rides but I will no longer use this service its
Dennis Robinson
Sep 14, 2015
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Very unreliable service. They willl call you a short time before they are lslupposed to pick you up and cancel. There drivers are affraid of a little snow. I guess no one alive is old enough to remember what winter is like.
