Business Details
50+ Years
experience
Your Trusted Hearth & Garage Door Experts in Roanoke
Dixie Products has been a trusted name in hearth, home, and garage door solutions for 65 years, serving the Roanoke Valley with unmatched expertise and dedication. Founded in 1959, our family-owned business has built a legacy of superior service, supported by a team with over 200 years of combined experience. We specialize in vented and vent-free gas logs, wood stoves, fireplaces, garage doors, and outdoor products, offering both sales and professional installation. Our modern Roanoke showroom showcases the latest innovations, while our commitment to the local community and 'shop local' philosophy remains unwavering.With a second generation of leadership continuing our tradition of excellence, we pride ourselves on personalized customer service, extensive product knowledge, and a passion for helping homeowners enhance their living spaces. From initial consultation to final installation, our goal is to deliver the 'Dixie Difference'a promise of quality, reliability, and exceptional value.
Services
Garage Door Installation
Gas Log Sales
Fireplace Installation
BBQ Grill Sales
Garage Door Repair
Vent-Free Fireplace Sales
Wood Stove Installation
Outdoor Furniture Sales
Gas Grill Assembly
Custom Garage Door Design
Details
- Year established: 1959
Highlights and features
- Family-owned with a 65-year history of trusted service in Roanoke Valley
- Team combines over 200 years of specialized experience in hearth and garage systems
- Largest showroom in SW Virginia with hands-on product displays
- We service what we sell, ensuring long-term product reliability
- Active community supporter promoting local business growth
Services
Garage Door Installation
Professional garage door installation services featuring Wayne Dalton and Liftmaster products. Our in-house experts handle full installations, replacements, and custom designs. We offer comprehensive solutions including openers, tracks, and remote systems for residential and commercial properties.
Fireplace Sales
Sales of gas, wood, and electric fireplaces including Ambiance, American Hearth, and White Mountain brands. We offer direct vent, vent-free, and traditional wood-burning models with expert guidance for optimal home heating solutions.
BBQ Grill Sales
Premium gas, charcoal, and pellet grill sales featuring Solaire and Ambiance brands. Our selection includes portable, tabletop, and built-in models with assembly and delivery services for outdoor cooking enthusiasts.
Garage Door Repair
Comprehensive garage door repair services covering springs, tracks, openers, and panels. Our technicians provide troubleshooting, maintenance, and emergency repairs during specified service hours for residential systems.
Hearth Product Service
Maintenance and repair services for gas logs, burners, and fireplace inserts. We service both vent-free and direct vent systems, offering burner cleaning, log replacements, and safety inspections for optimal performance.
Questions
What products does Dixie Products specialize in?
We specialize in hearth products (gas logs, fireplaces, stoves), garage doors and openers, and outdoor cooking equipment including gas and charcoal grills.
Do you offer installation services for purchased products?
Yes, we provide professional installation for all garage doors, fireplaces, and heating systems by our factory-trained technicians.
What are your business hours?
We're open Tuesday-Friday 8:00am-4:00pm, Saturday 9:00am-2:00pm. Garage door service available Mon-Fri 8:30am-3:00pm.
Are you a locally owned business?
Yes, we're a family-owned Roanoke business serving the community since 1959 with a second generation of leadership.
Do you service what you sell?
Yes, we provide maintenance and repair services for all products we sell including garage doors, gas logs, and outdoor cooking equipment.
What payment methods do you accept?
We accept all major credit cards for purchases and services at our Roanoke location.
Videos
Reviews (5)
Mary Lou Prillaman
Nov 30, 2021
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Ordered my vent free logs December 7, 2020. Because of Covid and parts ordered from China, my logs arrived March 9, 2021. Had my right arm and handy man, Brian Whitten, make my box for petite logs for my downstairs Sewing studio. Plumber was Paramount Heating and A/C of Roanoke. Ran gas hook up; outside to gas line, even painted the pipe! I give each person who helped me five stars. Fast forward to November 2021, logs are in and job is finished. Could not be happier, thank you Dixie Products. November 16, 2021. Sincerely, Mary Lou of south Roanoke county. Would love to post my picture, not sure
Leigh J.
Aug 17, 2021
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I bought my Broilmaster grill from Dixie 16 years ago. Not only is it an outstanding grill, but the customer service on parts over the years has been great. They have taken care of any part it has needed.
Ken Terry
Jul 19, 2021
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I called Dixie Products on Monday morning requesting information on getting garage door seal replaced due to rain getting into garage from under door. Information was given and I set up an appointment for Wednesday morning between 10::00 and 10:30. Jeff and Hunter showed up on time and we discussed our situation along with best case solution. We decided to go ahead and replace door seal.
Jeff and Hunter replaced the seal and made adjustment to door to insure it was closing completely. Both men were very professional and did an excellent job in a timely manner. I would highly recommend Dixie Products
Jeff and Hunter replaced the seal and made adjustment to door to insure it was closing completely. Both men were very professional and did an excellent job in a timely manner. I would highly recommend Dixie Products
Cathy D.
Jan 16, 2020
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I contacted Dixie Products mid-November about a non-working has fireplace. I was told the wait was 4-5 weeks and I would be put on a waiting list. Not a huge deal. Got a message from Kevin the evening of 1/8 while we were eating dinner. I called him back and left a message. Called him back on 1/9 and left another message. Called the office on 1/10 and spoke to Paul his boss. He told me Kevin was trying to get me on the schedule and he would have him call me back. Kevin just got around to calling me back - it's now 1/16. I'm sorry, you can't return 3 messages or have the office call
Patti Pizinger
Aug 01, 2019
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Absolutely incredible customer service. Went in today to buy gas logs since our set no longer worked (not bought from Dixie). Instead of selling me a new set, they attempted to troubleshoot the reason our set at home would not work. These folks are patient, kind and well informed about anything to do with gas logs. I don't know if I have ever had this level of care and consideration. Well done, Dixie Products.