Business Details
34 Years
experience
Emergency
services
Your Trusted Partner for Employee Mental Wellness
At ERC, we have dedicated ourselves to advancing employee mental health since 1992. Our team of licensed clinicians and counselors brings decades of collective experience in addressing workplace-related mental health challenges. Specializing in short-term counseling and crisis support, we empower employees and their families through evidence-based approaches including cognitive behavioral therapy, solution-focused brief therapy, and trauma-informed care.As industry leaders in Employee Assistance Program (EAP) services, we maintain a proprietary national network of clinicians while adhering to the highest standards of confidentiality and ethical practice. Our 30-year track record demonstrates our commitment to improving workplace productivity through personalized mental health solutions that prioritize both employee well-being and organizational success.
Services
Mental Health Counseling
Crisis Intervention
Telephonic Counseling
Workplace Consultation
Follow-up Resources
Details
- Year established: 1992
Highlights and features
- 30+ years specializing in workplace mental health solutions
- Proprietary nationwide network of licensed clinicians
- 24/7 in-the-moment crisis support available
- 8-session EAP model with 90% issue resolution rate
- HIPAA-compliant confidential counseling services
What people say
Immediate support available
Expert counselors
Confidential services
Workplace productivity improved
Effective crisis management
Services
Mental Health Counseling
Our licensed counselors provide confidential mental health counseling for employees and families facing work-related stress, anxiety, depression, and other challenges. Using evidence-based approaches like cognitive behavioral therapy and solution-focused brief therapy, we help individuals develop coping strategies and resolve personal issues affecting workplace performance. Our 45-60 minute sessions focus on creating actionable plans for improving mental wellness and professional effectiveness.
Crisis Intervention
Available 24/7/365, our crisis intervention service connects individuals with master's level counselors during mental health emergencies. Through immediate telephone support, we help de-escalate urgent situations including suicidal ideation, workplace trauma, and acute anxiety episodes. Our clinicians coordinate with local resources when necessary while maintaining strict confidentiality and following established crisis management protocols.
Telephonic Counseling
Telephonic counseling offers accessible mental health support through secure phone sessions conducted by licensed professionals. This service accommodates individuals who prefer remote therapy or need flexible scheduling options. Our counselors maintain the same clinical standards and confidentiality protocols as in-person sessions while providing convenient access to mental health resources for employees across various locations.
People
Ann M. Gaylord
Counselor
Specializing in children and adolescent therapy with 25+ years experience, Ann uses client-centered approaches including play therapy and CBT. Joined ERC in 2023 after extensive clinical work in family systems therapy.
Cameron Heiman
Counselor
LPC-IT specialist focusing on LGBTQ+ mental health and life transitions. Joined ERC in 2024 after completing graduate work at UW-Oshkosh. Utilizes Cheryl Richardson's client-centered approach to build coping skills.
Kelly Fabera
Senior Clinician
Director of Clinical Services with 20+ years experience. Specializes in trauma and critical incident counseling. Holds advanced degrees from UW-Green Bay and UW-Milwaukee. Leads ERC's clinical team while maintaining active counseling practice.
Questions
What mental health services does ERC provide?
ERC offers confidential counseling for anxiety, depression, workplace stress, family issues, and other mental health concerns through in-person, telephonic, and video sessions.
How do I access ERC's EAP services?
Call 1-800-222-8590 to schedule appointments or access 24/7 crisis support. Services are available to employees and eligible family members at no cost.
Are ERC counseling sessions confidential?
Yes, all counseling services maintain strict confidentiality under HIPAA regulations. No information is shared with employers without written consent.
What qualifications do ERC counselors have?
Our clinicians hold master's degrees and state licenses in mental health fields. They specialize in various areas including trauma, LGBTQ+ support, and workplace stress management.
How many counseling sessions are available?
Employees receive up to eight sessions per issue through the EAP. Additional follow-up resources are available when needed through referrals to appropriate care providers.
Videos
Reviews (2)
Dan Sweetman
Jan 05, 2020
Report
I called to setup an appointment for after 5pm. (Work obligations dont allow sooner availability ). They confirmed they had 3 counselors available after normal business hours. Appointment schedule and two weeks later I get a call stating they dont take appointments after 3pm.
1. How was this not known when I called?
2. Dont be rude to me on the phone when I sound confused regarding your 3pm policy.
3. I made an appointment for counseling, have some compassion. What a joke. 1star is being generous.
1. How was this not known when I called?
2. Dont be rude to me on the phone when I sound confused regarding your 3pm policy.
3. I made an appointment for counseling, have some compassion. What a joke. 1star is being generous.
Dorena Kearney DKofNJ
Sep 10, 2019
Report
No personal experience with them myself. The location is fairly easy to find yet secluded enough to maintain integrity.
