Business Details
30 Years
experience
Trusted Mortgage Lending Services in Madison, WI
At Fairway Independent Mortgage, we approach customer service as a core philosophy that defines our operations. Since 1996, our #FairwayNation team of mortgage loan officers has been dedicated to securing competitive rates and tailored loan options while maintaining some of the fastest turn times in the industry. We function as trusted mortgage advisors, delivering personalized guidance through every stage of the loan processfrom application to closing and beyond. Our operations are grounded in core values that emphasize integrity, community service, and exceptional customer support.We actively foster a culture where team members and clients feel part of the Fairway family, ensuring kindness, humility, and dedication in every interaction. Our commitment to excellence is demonstrated through our community initiatives like Fairway Cares and the American Warrior Initiative, which reflect our belief that how we serve matters as much as what we do. This philosophy drives our mission to exceed expectations, deliver satisfaction, and build lasting trust in all our professional relationships.
Services
Mortgage Loans
Refinancing Options
Home Buying Assistance
Loan Servicing
Online Mortgage Tools
Details
- Year established: 1996
Highlights and features
- We offer 25+ years of mortgage industry experience with licensed professionals in all 50 states
- Our streamlined digital tools enable fast, transparent loan processing and online closings
- Dedicated loan officers provide personalized guidance through every step of the mortgage journey
- Community-focused initiatives demonstrate our commitment to social responsibility and customer care
- Award-winning customer service with proactive communication and competitive rate options
What people say
Exceptional communication
Knowledgeable loan guidance
Stress-free transactions
Proactive support
Competitive rates
Services
Mortgage Loans
We provide comprehensive mortgage loan solutions tailored to individual financial situations and homeownership goals. Our experienced loan officers help clients navigate conventional, FHA, VA, and USDA loan options with transparent guidance. The streamlined application process combines digital efficiency with personalized support to ensure clear communication and competitive rate selection throughout the mortgage journey.
Refinancing Options
Our refinancing services help homeowners optimize their mortgage terms through rate-and-term adjustments or cash-out solutions. The process simplifies achieving better interest rates, reducing monthly payments, or accessing home equity. Dedicated specialists work closely with clients to evaluate financial objectives and implement customized refinancing strategies that align with long-term goals.
Home Buying Assistance
We offer specialized support for first-time and repeat homebuyers through educational resources and tailored loan programs. The assistance includes budget analysis, pre-approval guidance, and closing cost management. Our team ensures clients understand all available options while maintaining clear communication to create stress-free purchasing experiences.
Loan Servicing
Our servicing platform provides convenient post-closing mortgage management solutions with transparent billing and payment options. Clients receive proactive communication about rate changes and account updates through multiple channels. The system supports seamless interactions for payment adjustments, escrow analysis, and account maintenance throughout the loan lifecycle.
Online Mortgage Tools
We deliver innovative digital solutions including online pre-approvals, document submission portals, and virtual closings. These tools enhance accessibility while maintaining security and compliance standards. The platform enables real-time communication with loan officers and provides document tracking features to keep clients informed at every transaction stage.
People
Steve Jacobson
CEO
Founder of Fairway Independent Mortgage with over 25 years of industry leadership experience. Championed employee ownership through the ESOP program and established community initiatives like American Warrior Initiative. Drives company vision focused on customer-centric mortgage solutions and team development.
Len Krupinski
Chief Operations Officer
Oversees operational excellence across all mortgage processes with 20+ years of mortgage industry expertise. Implements efficiency improvements while maintaining compliance standards. Focuses on technology integration to enhance customer experiences and streamline loan processing workflows.
Questions
What mortgage loan options does Fairway offer?
We provide conventional, FHA, VA, USDA, adjustable-rate, and fixed-rate mortgages tailored to meet diverse financial needs and homeownership goals.
How does the online mortgage process work?
Our digital platform enables document submission, pre-approvals, and virtual closings with secure, real-time communication throughout the transaction.
Are first-time homebuyer programs available?
Yes, we offer specialized assistance including down payment guidance, educational resources, and tailored loan programs for first-time purchasers.
How can I check my mortgage payment status?
Use our FairwayNEXT portal for real-time payment tracking, document access, and account management features available 24/7.
What community initiatives does Fairway support?
We actively support military families through American Warrior Initiative and local communities via Fairway Cares charitable programs.
