Business Details
8 Years
experience
Emergency
services
Your Trusted Cleaning Partner in Norwich, CT
Orchid Maids was founded with a commitment to delivering exceptional residential and commercial cleaning services across Southeast Connecticut. Our team consists of highly trained, fully vetted professionals who undergo rigorous background checks and performance evaluations. With over five years of industry experience, we employ advanced cleaning methodologies and eco-friendly products to ensure pristine results while prioritizing client satisfaction.Our 100% satisfaction guarantee reflects our dedication to addressing every client concern promptly, and our cash-free payment system combined with flexible scheduling options streamline the customer experience. As a certified Small/Minority Business Enterprise and member of Cleaning for a Reason, we combine technical expertise with community values to build lasting relationships based on trust and reliability.
Services
Standard Cleaning
Move In/Out Cleaning
Commercial Cleaning
Window Cleaning
Overnight Cleaning
Details
- Year established: 2018
Highlights and features
- Trained & experienced cleaners with background checks
- 100% satisfaction guarantee with re-cleaning option
- Secure cash-free payment via credit/debit card
- Eco-friendly cleaning supplies and equipment
- Available 24/7 for emergency cleaning needs
Associations and certifications
- ISSA Residential
- Connecticut Small/Minority Business Enterprise
- Cleaning for a Reason
What people say
5-star rating
Professional team
Consistent quality
Reliable
Fantastic job
Services
Standard Cleaning
Our standard cleaning service provides comprehensive maintenance cleaning for homes and businesses. Trained professionals follow detailed checklists covering kitchens, bathrooms, and living areas while adhering to strict hygiene standards. Clients benefit from customizable frequency options including weekly, bi-weekly, or monthly visits.
Move In/Out Cleaning
Specialized deep cleaning service for residential and commercial transitions. Our team tackles high-traffic areas, appliances, and hard-to-reach spaces to ensure pristine conditions for new occupants. Includes interior cabinet and drawer cleaning plus window ledge sanitization.
Commercial Cleaning
Tailored janitorial services for businesses across Southeast Connecticut. Our professionals handle dusting, restroom sanitization, floor maintenance, and trash removal while accommodating specific client requirements. Available during off-hours to minimize workplace disruption.
Window Cleaning
Interior glass cleaning service for residential and commercial properties. Our technicians use streak-free solutions to clean windows, mirrors, and glass surfaces. Additional charges apply for external window cleaning beyond 3-foot height.
Overnight Cleaning
Emergency cleaning service available 24/7 for urgent needs. Ideal for post-event cleanup, last-minute preparations, or unexpected messes. Professional team ready to respond within 24 hours with standard cleaning protocols.
People
Shellena Pitterson
Owner and CEO
Industry leader with 15+ years experience. Presented at Connecticut Economic Development Panel. Combines technical cleaning expertise with community-focused business practices to deliver exceptional service standards.
Questions
What areas do you service?
We serve all of Southeast Connecticut including Norwich, New London, Canterbury, Windham, Griswold, and surrounding areas.
Do you offer 24/7 cleaning services?
Yes, we provide emergency cleaning services 24 hours a day, 7 days a week with guaranteed response within 24 hours.
What payment methods do you accept?
We accept major credit cards and debit cards through our secure online payment system. No cash payments required.
Are your cleaners insured and bonded?
Yes, we carry full insurance coverage and perform comprehensive background checks on all cleaning professionals.
Do you guarantee your work?
We stand behind our service with a 100% satisfaction guarantee. We'll re-clean problem areas at no additional charge.
What happens if I'm not available during cleaning?
Our team can access your property using lockboxes or pre-arranged keys. Detailed cleaning instructions can be provided in advance.
Reviews (4)
Jessica Varney
Dec 08, 2021
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Excellent quality and customer care. Orchid Maids has been deep cleaning my elderly parents home once a week for a couple of months now. Here is what my Mom recently texted to me:
The cleaning girl came and shes wonderful. Even cleans the frames around the doors and the tops! Thank you, Orchid Maids, for taking such good care of my parents home!
The cleaning girl came and shes wonderful. Even cleans the frames around the doors and the tops! Thank you, Orchid Maids, for taking such good care of my parents home!
Matt Guthrie
Oct 15, 2021
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Positive:Professionalism,Punctuality,Quality,Responsiveness,Value
They did such an amazing job cleaning our house before we moved in. Highly recommended!
Service:Moving clean
They did such an amazing job cleaning our house before we moved in. Highly recommended!
Service:Moving clean
Harmony Houston
Sep 04, 2021
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Positive:Professionalism,Punctuality,Quality
Zoe and Jayden were phenomenal! They were kind, punctual, and made sure I was completely satisfied with their services before leaving. I will continue to use Orchid Maids for my residential cleaning from now on!
Service:Deep clean
Zoe and Jayden were phenomenal! They were kind, punctual, and made sure I was completely satisfied with their services before leaving. I will continue to use Orchid Maids for my residential cleaning from now on!
Service:Deep clean
Merlita Taitague
Apr 30, 2021
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Positive:Professionalism,Punctuality,Quality,Responsiveness,Value
Years of having three teenagers in the house took its toll. Now that they are all out on their own, it was definitely time for a deep clean. Orchid Maids did such a good job! It's like I have new house again. I'm so happy, I could cry!
Service:Deep clean
Years of having three teenagers in the house took its toll. Now that they are all out on their own, it was definitely time for a deep clean. Orchid Maids did such a good job! It's like I have new house again. I'm so happy, I could cry!
Service:Deep clean
