AustinPCTech

Positive: Professionalism, Responsiveness, Value
Michael did a great job on my laptop. He quickly dropped in a new part and fixed an issue which HP had not addressed during the warranty period. This is the second time I have used his company and I would highly recommend his services. His prices are very fair.

They do not mention up-front that they charge $70/hour in labor for your diagnostic. Edit: I had it pointed out to me that the fee is listed on the service request I signed AFTER having turned over my laptop. To me, this looks like a receipt, NOT THE TERMS AND CONDITIONS. If this is your only mention of your pricing, I would call that poor business practice.

Beyond disappointed considering the reviews. I took my laptop in for the cover to be replaced. They couldn't do it that day because they didn't have the part (totally understandable.) When the part arrived, I brought my laptop in on Monday. I was told it'd be done "very soon, probably within the hour."
I didn't hear from them at all and ended up calling Wednesday. I asked if my computer was ready and I got some awkward run around answer that made me immediately suspicious. He mentioned my hard drive being old and needing to be replaced (my computer wasn't slow, I just wanted them to make sure

My laptop had been experiencing issues since BEFORE the pandemic. After discovering my warranty was expired, I took my sisters advice in finding a small repair shop instead of seeking assistance from Geek Squad.
Michael provided the diagnostic quote over the phone and even gave specific instructions on how to locate his office. He contacted me about my issue, he informed me what was wrong in terms I could understand.
I spent less than $200 on my computer repairs and are extremely happy with the service I received. I recommend anyone in the Austin area to visit my tech angel, Michael.

They saved my Legion Y-540 experiencing a powerjack issue. I was told by the Lenovo shop in Austin that they had to replace the whole motherboard and it cost close to $900. Michael fixed it with a $15 part in the same week. I highly recommend!

We have effectively been screwed by Michael with Austin PC Tech. We brought in a brand new Mac laptop in June to get a RAM upgrade to handle working from home for a tech-based job. He did the repair and then decided to double seal the computer screen to the computer frame, thinking it would be extra secure. This seemed fine at first, but we started noticing that the screen wasn’t holding very well. Fast forward to the day before Thanksgiving - overnight, the screen fell out of the housing, smashed on our desk, and shattered the screen. The gap between the layers had let air into the computer

Brought in my custom pc wondering why it wasn't outputting images. After week of not doing much, they just blamed the cpu and motherboard. When I brought it to another pc repair shop, they noticed right away that power wasn't being fed to cpu, therefore instantly solving my problem and not charging me. These guys are NOT the guys you want taking a looking at your custom pc. Not true Nerds who I want looking at my pc. Lost 60$

Very fast and professional. I brought my computer to them after Geek Squad told me they weren't able to replace my laptop keyboard (following a liquid spill). Geek Squad charged a nonrefundable $85 only to tell me there was nothing they could do. Austin PC Tech confirmed that they could replace my keyboard before ever charging me anything, and their rates were very reasonable. Robert was very helpful. Would definitely recommend!

This place did such a great job on both of my laptops they both had badly cracked screens and some viruses they told me it should be ready to be picked up in less than 3 days and quoted me a very inexpensive price the 2nd day they were ready to be picked up and looked brand new thank you so much Robert for not only a great experience but also amazing customer service

They couldn't help me diagnose/repair my laptop in the time that I required, but Robert was up front about when it could be done and he told me what he thought it might be. Both were really beneficial.

Both Michael and Robert really know their stuff, and it shows in the great problem solving that my friends, family, and myself have all been fortunate enough to have been provided with at reasonable prices on our various laptop and desktop computers. This is a long overdue 5-star review as it seems to have been 10 years or so since I first appreciated their services when a hard drive began to go bad. If they aren't the right ones for any certain need, they are able to refer you to who is. A+! Thanks, guys.

I came in because I had trouble unscrewing two stripped screws to replace my laptop battery, and they helped us for free!! Coming back for all my computer needs!

AustinPCTech rendered service for complications from a coffee spill atop my laptop keyboard. I had low hopes given the volume of the spill, but went forward anyway because I like the computer (fast, large screen, lots of RAM). I've noted the AustinPCTech office in its current location for years, but had never had the occasion to use their services. I went there blindly, as I knew of their longevity from personal observation, and doubted any business would survive in NW Hills without being reputable.

I was greeted by Robert and explained my quandary. He advised a reasonable course of action

Our computer crashed during the holidays and our old tech has gone out of business. These guys had good reviews and not far away so called them and made an appt. for the first business day of 2017. Unfortunately I got food poisoning over the holiday and was at home sick and didn't have their number (couldn't remember the name of the company) so I missed the appointment. I apologized profusely and have been trying to reschedule since then. The guy in the office is very nice and apologetic (not the owner) but the tech that comes to your office refuses to call me or schedule (the owner

As an engineer (now retired), I have had to rely on personal computers a great deal over the years. I've taken three different computers to Austin PC Tech in the last ten years - all were inoperable. Within a reasonable amount of time, and for a very reasonable amount of money, each system was repaired and restored to "good as new" condition. What more can I say? I've had work by other shops, and have nothing bad to say about any of them. But PC service just doesn't get any better than Austin PC Tech.

I have used yelp for years to read reviews for all kinds of things and found it very helpful, but never posted until now. I feel the need to let others know about the customer service I received. I cracked the screen on my laptop and decided (from reading yelp reviews to bring it to austinpctech. Robert (not the owner) was extremely helpful and determined that the best course of action was to replace the whole screen assembly. They found a supplier of theirs they could order one from that would work. I paid for the part (about $250) and waited about a week for austinpctech's call that the

After my local computer repair shop told me that my laptop wasn't repairable, I called Austin PCTech. I spoke to Robert, who was very courteous and explained exactly what needed to be done. They were able to get my laptop up and running quickly, and their prices were more than reasonable. I wouldn't hesitate to call on them again!

I got great service here from Robert. Very through explanations and gave me as much information as he could.

They diagnosed my problem quickly and gave me a quote right away. I was going to replace my motherboard, but then they ran some tests and said my hard drive was also failing. After the quote for both it wasn't worth saving the computer so I jsut had them save my data for my new computer.

They only minor thing is their hourly rates for working on things seem a bit high, but that's just an initial impression I didn't do any price comparison shopping so I could be wrong

Great service. Very nice people. Quick and efficient. I dropped my Asus off for a DC jack replacement and they got it done in less than a day. They are experienced and qualified. I would definitely recommend to anyone looking for a reliable repair. Plus there's a warranty on the work.

My 12 year old laptop (a HP Compaq nx-6310) recently was suffering from both shift keys not working sporadically. Every other key worked fine. After testing the keyboard with both operating systems and safe mode, I figured the keyboard, not software, was the culprit. In addition, my cats like to walk on my laptop when it's left unattended for more than a hour. Actually, I'm surprised the factory keyboard lasted as long as it did. So, I purchased a new keyboard from an on-line parts vendor. I would replace the keyboard myself. However, I needed to buy a special screwdriver for a couple

Had an issue with my laptop. Called Austinpctech and spoke to Robert and explained the problem . He explained to me that it might take up to three hours to take care of the problem @49.95 per hour. I was OK with that. Since I was leaving town the next day, I needed the work to be completed ASAP. Robert assured me that if it was in by 2PM, they will make sure that it's taken care of the same day. Sure enough he called me at 4.30 PM and said it will take only an hour and a half to resolve the issue and as promised will be repaired the same day. I was very impressed with their honesty as they

We do a lot of trade/business with Austin PC Tech - they're our neighbors (at work). One of our work PC's (which happened to be mine) kept having blue screen starts and trouble booting at start-up. Austin PC Tech restored the operating system and deleted the issue all while remaining in touch with me and my business to keep us informed on status. Settings and files were not lost. Robert & Mike (and staff) are pleasant and easy to work with and ensure customers are informed, happy and educated. I highly recommend Austin PC Tech

I had some serious computer problems develop and took my laptop in to another shop. That shop kept the laptop for five days and gave it back to me with several problems unresolved. I called AustinPCTech and Michael, the owner, came out for a housecall the same day. After some brief diagnostic work he clearly explained what problems I had and advised me that it would be much more economical to let him take the computer back to his shop rather than paying the hourly rate for what might be a long housecall. They fixed what the other shop missed and did an excellent job. I would highly recommend

I screwed up my computer by renaming my hard drive by accident. It could have been computer-mageddon, but thanks to the referral of a tech I've used for years who only does on-site company work now, I found Austin PC Tech. To my surprise and delight, I found that a good friend of mine works there, and he went to extra mile to undo my dumbassery, even staying after-hours to ensure the issue was fixed. He also gave me advice on how to do what I was attempting in the first place better. If you have a computer problem, go to Austin PC Tech and ask for Robert!