Business Details
18 Years
experience
Emergency
services
Expert Computer Repair Services in Charlotte, NC
Computer Fixx has been a trusted provider of computer repair services in Charlotte, NC, since January 2008. With over 16 years of combined experience, our certified technicians prioritize client needs through personalized solutions for laptops, desktops, and Macs. We specialize in virus removal, data retrieval, custom builds, and on-site or remote support, ensuring fast turnaround times and competitive pricing.Our locally owned business guarantees customer satisfaction, offering transparent communication and no hidden fees. We pride ourselves on resolving technical issues efficiently while maintaining a commitment to continuous learning and industry best practices. This dedication has fostered long-term relationships with residential and business clients across Mecklenburg County and beyond.
Services
Computer Repair
Virus Removal
Laptop Repair
Custom Builds
Data Retrieval
Remote Support
Desktop Repair
MacBook Repair
Details
- Year established: 2008
Highlights and features
- We have 16 years of experience in computer repair and technical support.
- Our team includes certified technicians with expertise in all major brands.
- We offer same-day or next-day service for urgent computer issues.
- Competitive pricing with no hidden fees or proprietary parts.
- We provide on-site, in-shop, and remote repair options for convenience.
What people say
Fast response time
Unbeatable customer service
Knowledgeable technicians
Affordable prices
Same-day repair
Services
Computer Repair
We diagnose and resolve hardware and software issues for all PC brands. Our certified technicians perform diagnostics, component replacements, and system optimizations to restore functionality. Services include hard drive repairs, RAM upgrades, and troubleshooting connectivity problems. This ensures clients experience minimal downtime while maintaining data integrity.
Virus Removal
Our team eliminates viruses, adware, and malware while preserving critical files. We perform system tune-ups, install antivirus software, and optimize performance. The service includes registry cleaning, startup optimization, and driver updates to prevent future infections. Clients receive a thorough explanation of security best practices during the process.
Custom Builds
We construct high-performance, custom-built computers using top-tier components. Clients select preferred specifications while we handle assembly, testing, and warranty management. Builds include one-year part warranties and customization advice for gaming, business, or personal use. This service eliminates reliance on proprietary manufacturer parts.
Data Retrieval
We recover data from failed hard drives, SSDs, and external storage devices. Techniques include platter extraction and sector-by-sector imaging. Clients receive free diagnostics before recovery attempts. This service specializes in salvaging data from drives damaged by power surges, physical trauma, or software corruption.
Remote Support
Our technicians connect to computers remotely to resolve software issues. Services include OS troubleshooting, printer configuration, and software installation. The process requires high-speed internet access and lasts 30 minutes to three hours. Clients receive real-time guidance during repairs while maintaining remote control throughout the session.
People
Glenn Caton
Owner & Lead Technician
Glenn Caton has operated Computer Fixx since 2008, offering 16+ years of computer repair expertise. Certified in multiple technical disciplines, he specializes in diagnostics and system optimization while emphasizing transparent communication with clients.
Questions
What types of computer issues can you repair?
We handle hardware/software problems for PCs, Macs, laptops, and desktops, including virus removal, data recovery, component replacements, and performance optimization.
Do you offer emergency computer repair services?
Yes, we provide rush remote support and after-hours service for urgent issues at standard rates.
What are your virus removal prices?
In-shop virus removal costs $125 flat rate, with $175 if system reinstall is required. Remote rates start at $80/hour.
Do you service businesses and residential clients?
We support both small businesses and home users throughout Mecklenburg County and offer nationwide remote assistance.
Is there a satisfaction guarantee?
Yes, all repairs include a 100% satisfaction guarantee with free follow-up adjustments if needed.
How quickly can you complete repairs?
Most in-shop repairs finish within 24-48 hours, with same-day remote support available for many issues.
Videos
Reviews (5)
Joan Manor
Jan 29, 2022
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Great work perfectly performed. I had 2 significant repairs made & my laptop performs & appears new. Saved ~4 times what I would have paid to replace it. Very fast turnaround even during a bad weather week.
T. M.
Nov 12, 2021
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Bricked my computer with a docker install/windows update. OS was corrupted, couldn't repair installation or boot in safe mode. 100gb of music and recent projects i couldnt recover. Dropped my computer off and got it back a few days later 100% functional with all of my data/app libraries intact. Reinstalled Serato DJ, VS Code etc and was up and running in no time. Couldn't be more pleased. Super knowledgeable - if you have a tricky situation that needs to be fixed quick and in a hurry dont hesitate to bring your machine here.
David Rice
Oct 15, 2021
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Positive:Professionalism,Quality,Responsiveness,Value
Glen and the office staff were friendly and helpful. My repairs were done professionally and efficiently! Thanks Computer Fixx!!!
Glen and the office staff were friendly and helpful. My repairs were done professionally and efficiently! Thanks Computer Fixx!!!
Clifton Young
Dec 03, 2020
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Computer Fixx is, by far, the best business for computer repairs and or data retrieval. I have been utilizing their services since 2009. Recently, my cousin suffered a computer crash, and there was some very important data she needed retrieved. I agree with another reviewer-- Glenn needs a superman cape! He is beyond awesome when it comes to a computer issue! I live about 50 miles out from Wilmington and there are other computer shops nearby, but none of them compare to Computer Fixx. I will gladly get in my car and drive to Computer Fixx when a computer problem arises. Glenn and his wife are attentive
Lee
Jan 13, 2020
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I came here to get my laptop fixed, and was pleasantly surprised by how nice and efficient the people here are. Glenn had my laptop fixed amazingly fast, and called me letting me know what he found. The price was affordable (as I'm currently a college student and can't afford to drop a lot of money on a computer) and the service was excellent! I will definitely come here again if I ever have computer problems!
