Business Details
Emergency
services
Your Trusted Property Management Partner in Flagstaff, AZ
Sterling Real Estate Management takes immense pride in being a locally owned, family-operated business dedicated to serving our Flagstaff community with personalized hometown service. Our Broker and Owner, Mike Hutchins, was born and raised in Williams and now raises his family in Flagstaff, bringing deep local roots to our operations. With over 60 years of combined experience among our team of licensed Arizona property managers, we specialize in Homeowner's Association Management and Income Property Supervision. Our commitment to 24/7 availability ensures prompt resolution of concerns, while our team-based approach guarantees comprehensive support for every property. Each HOA and rental unit receives dedicated management, maintaining close communication with board members and property owners.Our administrative and accounting teams provide robust backend support, ensuring seamless operations. Unlike firms relying on individual agents, we emphasize collaborative teamwork to deliver exceptional service. Our property managers actively engage with Flagstaff's unique communities, preserving neighborhood standards and property values. We manage over 30 prominent HOAs, including Ponderosa Trails and Aspen Trails, while supervising hundreds of residential, commercial, and industrial rental units. This combination of local expertise, continuous availability, and team-driven service has solidified our position as Flagstaff's leading property management firm for over 35 years.
Services
HOA Management
Income Property Management
Commercial Leasing
Residential Listings
Community Association Management
Highlights and features
- We offer 35+ years of specialized HOA management experience
- Our team provides 24/7 emergency response availability
- All property managers hold Arizona state licensing
- We maintain personalized service through dedicated account managers
- Our collaborative team approach ensures comprehensive support
Services
HOA Management
Our HOA management services provide dedicated oversight for homeowner associations, including document compliance, board communication, and community standard enforcement. With specialized expertise in Arizona regulations, we ensure property value preservation through proactive maintenance coordination and financial management. Our team delivers personalized service through direct communication channels with association boards and residents.
Commercial Leasing
We offer comprehensive commercial property management and leasing solutions for medical, industrial, professional, and retail spaces. Our services include tenant relations, emergency response, and property maintenance while leveraging local market expertise to help businesses find optimal locations. Our LoopNet profile showcases current commercial listings for lease opportunities in Flagstaff.
Income Property Management
Our income property management services handle single-family homes, townhomes, and condominiums with complete landlord support. We manage tenant screening, lease administration, and property maintenance while ensuring compliance with housing regulations. Property owners benefit from streamlined communication and financial reporting through our dedicated management team approach.
24/7 Emergency Response
We provide continuous emergency response services with agents available at all times for urgent property concerns. This service ensures prompt resolution of critical issues affecting HOAs and rental properties through our dedicated on-call team. Our 24/7 availability demonstrates our commitment to property safety and operational continuity.
Online Payment System
Our digital payment platform enables convenient HOA dues management through secure online transactions. Property owners can make one-time payments, set up recurring billing, and access account information through personalized portals. This system streamlines financial operations while providing transparent payment tracking and document access.
People
Mike Hutchins
Broker/Owner
Born and raised in Williams, Arizona, Mike Hutchins brings deep local knowledge to Sterling Real Estate Management as its founding broker. With over 35 years of property management experience, he leads our team while maintaining active involvement in all association accounts. Mike's commitment to Flagstaff's community development drives our company's hometown service philosophy.
Questions
What property types do you manage?
We manage homeowner associations, residential rentals, commercial properties, and industrial spaces throughout Flagstaff, AZ.
How does your HOA management work?
Each HOA receives dedicated management with direct communication to board members and residents, including document compliance and community standard enforcement.
Are your property managers licensed?
All our property managers hold active Arizona real estate licenses with specialized training in association management.
What emergency services do you provide?
We offer 24/7 emergency response for urgent property issues with immediate agent availability through our on-call system.
How can I pay HOA dues?
Our online payment portal allows secure transactions, recurring payments, and document access through personalized account management.
What commercial properties are available?
Visit Mike Hutchins' LoopNet profile for current commercial listings, or contact our office for personalized leasing assistance.
Reviews (7)
Gabriel Wilson
Apr 22, 2021
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Sterling real estate had accepted our application on a home so we called our current landlords and told them we would be out of our house by the end of april (less than two weeks away). Sterling real estate then discovered they hadn't ran all the applications and didn't mean to approve us. We are now out of a house and are planing to live in an hotel. Very very unprofessional they can't even give me a call back.
Mark D.
Jan 18, 2021
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Critical:Professionalism,Quality,Responsiveness,Value
I would definitely not recommend this management company or Kim to any other HOA.
I would definitely not recommend this management company or Kim to any other HOA.
Robert Cordero
Dec 10, 2020
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Sterling REM continues to provide excellent service. My wife and I had to move to the valley 11 years ago with the confidence that Sterling REM would continue to take care of our property. Sterling REM provides excellent services from screening potential tenants, property maintenance, securing bids from local contractors when necessary, and above all tenant safety. Electronic property owner monthly statements and bank deposits are always done in a timely manner. I highly recommend Sterling REM.
Robert Cordero
Robert Cordero
William Broderius
Nov 21, 2020
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To get a real person is way too hard. Leaving a message all the time is not good for business as well it makes people feel they are not worth talking to.
Terry Fallon
Oct 19, 2020
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I am very happy with the services our community receives from Sterling Property Management. We have used them since 2011 and found them to be professional, knowledgeable, and hardworking.
Damon Cundiff
Aug 23, 2020
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Sterling Real Estate Management has been our Landlord at our commercial space for almost 10 years. They do a great job! Take care of any issues we bring to their attention right away. We have been very happy!
Diana Arispe
Jul 12, 2020
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Ive read the comments that others have left, but Ive had the opposite experience. Sterling Real Estate has been wonderful and I love how easy it is pay the rent, electronically. I wish all companies did this. Thank you so much!
