Business Details
Your Trusted Portland Plumbing Experts
Founded on the principles of personalized service and expertise, 1st Call Plumbing has served the Portland Metro area for over three decades. As a family-owned business, we treat every customer with the same care we would extend to our own family. Our owners, Doug and Lainie, directly manage operations, ensuring every project benefits from hands-on leadership and decades of combined industry knowledge. With specialization in residential and commercial plumbing solutions, including repairs, remodeling, and emergency services, we deliver reliable, high-quality results tailored to individual client needs. Our commitment to transparency, fair pricing, and swift response times has solidified our reputation as a trusted local partner.From initial consultation to final execution, we prioritize clear communication and meticulous craftsmanship. Our teams extensive experience enables us to tackle complex challenges efficiently, while our small-company ethos ensures personalized attention to every detail. Customer satisfaction remains our ultimate goal, as evidenced by our repeat clientele and community referrals. We take pride in transforming daunting plumbing projects into seamless experiences, backed by a dedication to continuous improvement and client-centric service.
Services
Drain Cleaning
Repipe Services
Sewer Scope Inspections
Faucet Repair
Residential Remodel
Commercial Plumbing
Water Service Lines
Toilet Repair
Drain Repair
Garbage Disposal Replacement
Highlights and features
- Over 30 years of plumbing industry expertise
- Family-owned with personalized customer service
- Experienced team handles complex residential/commercial needs
- Serving Portland Metro and surrounding communities
- Transparent pricing with no hidden fees
What people say
Outstanding customer service
Completed in two days
Honest and considerate
Creative solutions
No hidden fees
Services
Residential Plumbing
Comprehensive residential plumbing services including repairs, remodeling, and emergency solutions. Our team handles everything from faucet replacements to full system upgrades, ensuring durable and efficient results for homeowners.
Commercial Plumbing
Specialized commercial plumbing services covering tenant improvements, maintenance, and code-compliant installations. We prioritize minimal disruption to business operations while delivering reliable, large-scale solutions.
Drain Cleaning
Professional drain cleaning and clog removal using advanced equipment. We resolve blockages in residential and commercial systems, preventing future issues through thorough maintenance and inspection.
Sewer Scope Inspection
Detailed sewer line assessments using camera technology to identify cracks, blockages, or root intrusions. This non-invasive service enables precise repairs and prevents costly emergencies for homeowners and businesses.
Water Heater Installation
Expert water heater installation, repair, and maintenance for residential and commercial properties. We offer energy-efficient solutions and fast troubleshooting to ensure continuous hot water supply.
People
Doug Shinn
Owner / Lead Plumber
With over 30 years of plumbing expertise, Doug Shinn co-owns 1st Call Plumbing, specializing in complex repairs and system upgrades. His hands-on approach and commitment to quality have earned him a reputation as a trusted local professional.
Lainie Shinn
Owner / Office Manager
Lainie Shinn co-owns 1st Call Plumbing and manages daily operations, ensuring seamless communication and client satisfaction. Her organizational skills and customer-focused mindset contribute to the companys personalized service model.
Questions
What areas do you serve?
We serve Portland Metro, Clackamas County, and surrounding areas including Beaverton, Lake Oswego, and West Linn.
Do you offer emergency plumbing services?
Yes, we provide urgent plumbing repairs outside regular business hours. Contact us at 971-409-7463 for emergencies.
How can I schedule an appointment?
Call or text 971-409-7463 during business hours (Mon-Fri 7:30am-4:00pm) to schedule services or request a quote.
Are financing options available?
Yes, financing is available for qualifying plumbing projects. Ask our team for details during your consultation.
What services do you specialize in?
We specialize in residential and commercial plumbing, including repairs, remodeling, drain cleaning, sewer inspections, and water heater services.
Reviews (7)
Brian T.
Sep 29, 2021
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These guys really are a "Five-Star" company. I've had them out to do work at my business three times and they have to fix all the crap the company before them did. They are courteous, ATTENTIVE and after the trouble shooting, fix the issue quickly so we can get back to business. These guys are awesome!!!
Rick J.
Mar 25, 2020
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Very pleasant, nice people. Did an awesome job. I will be using them always for my plumbing needs. Showed up on time and got the job done quick. Was very impressed and the bill was very fair. Don't know what else to say but Yelp wants me to keep writing. Try them, you'll be happy
Norma Moreno
Dec 25, 2019
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I called for service on a commercial property and the receptionist was completely rude. She didn't agree with our Payment terms and I totally understood, however; she went to say to never call back. If that's the type of service you are providing I'm glad we didn't do business.
Barbara V.
Nov 26, 2019
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This is a family owned business and the owners and team members are THE very best. They did a repiping job on our 50-year old two-story house with 2500 square feet, 2.5 baths, kitchen, laundry room and three external spigots. They also repiped us clear out to the curb and the city hook-up (this should always be done but it is optional) and they did it without tearing up our entire yard. Upon completing this hook-up, Doug added a water-to-the-house shut-off valve inside our house -- now no need any longer to go out to front curb to turn off water. Needless to say, we were terrified -- the thought
Bailey T.
Nov 04, 2019
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Doug is THE BEST!!! Best service, friendly and informative. They truly want to help and get things done right, while also being fair on price/budget. He even made an extra trip out after I couldn't figure out my new shower head. They will be my first call for all plumbing needs in the future!
Jennifer G.
Jun 16, 2019
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Nick came out and replaced a leaky hose bib. The new one is working great! He did an excellent job for a fair price. I highly recommend 1st Call Plumbing.
Molly Shaw
Jun 01, 2019
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This is the second time I've called 1st Call and they have been wonderful. They responded to my call immediately, and both times, they've gone out of the way to get to my issues in a super timely fashion. Plus, I find their customer service and work superior and they are very reasonable. I really appreciate businesses like this. Thank you 1st Call.
