Business Details
50+ Years
experience
Your Trusted Ford Dealer in Olean, NY
Mastel Ford has been serving the Olean, Allegany, and Portville communities since 1959, delivering exceptional customer service and reliable Ford and Lincoln vehicles. Our comprehensive services include new and pre-owned vehicle sales, competitive financing, certified pre-owned options, and expert service and parts departments. Our team of factory-trained technicians and extensive inventory ensure every customer receives personalized attention and long-term satisfaction. We maintain a no-pressure sales environment, prioritizing individualized solutions over generic transactions.With over six decades of local expertise, we combine heritage with modern convenience, offering digital tools for vehicle valuations, financing applications, and service scheduling. Our commitment to quality extends to our 100% satisfaction guarantee on factory-authorized parts and accessories. By maintaining transparency in pricing and availability, we ensure a seamless purchasing and ownership experience. This enduring dedication has solidified our reputation as a trusted automotive partner in the Southern Tier region of New York.
Services
Vehicle Sales
Auto Financing
Service Department
Parts Department
Certified Pre-Owned
Tire Replacement
Oil Changes
Brake Repair
Battery Service
Warranty Work
Details
- Year established: 1959
Highlights and features
- We have served the Southern Tier region for over 60 years with unwavering reliability.
- Our Master Certified technicians use factory-trained expertise for precise vehicle care.
- We guarantee transparent pricing with no hidden fees on all inventory.
- We offer a pressure-free sales environment prioritizing customer comfort over aggressive tactics.
- Our comprehensive service department ensures lifetime maintenance solutions for every vehicle.
Services
Vehicle Sales
We offer a comprehensive selection of new Ford and Lincoln vehicles alongside certified pre-owned options. Our inventory includes popular models like the F-150, Explorer, and Escape, with transparent pricing and no hidden fees. Our sales team provides personalized consultations to match vehicles to individual lifestyles and budgets.
Auto Financing
Our finance department secures competitive loan rates through multiple lending partners, accommodating diverse credit profiles. Services include lease-to-own conversions, trade-in appraisals, and pre-approval processes to streamline purchases. We guarantee honest financing terms without predatory add-ons.
Service Department
Master Certified technicians perform all maintenance and repairs using factory tools and genuine parts. Offerings include oil changes, brake servicing, diagnostics, and warranty-covered repairs. Our 60-year reputation ensures precision work on both new and legacy vehicle models.
Parts Department
We stock 100% factory-authorized Ford and Lincoln parts for immediate installation or pickup. Special orders arrive within 24 hours at no extra cost. Products include wear-prone components like batteries, brakes, and maintenance kits to ensure vehicle longevity.
Certified Pre-Owned
Our CPO program features rigorous multi-point inspections, extended warranties, and price-matched guarantees. Vehicles undergo comprehensive reconditioning with updated technology and factory-recommended maintenance to deliver like-new reliability at reduced prices.
Questions
What Ford and Lincoln models do you stock?
We carry all current Ford and Lincoln models including F-150, Explorer, Mustang, and Navigator, plus certified pre-owned vehicles.
Can I schedule service appointments online?
Yes, our website allows 24/7 appointment booking with real-time technician availability confirmation.
Do you finance vehicles for customers with imperfect credit?
Our finance team partners with multiple lenders to create approval pathways for various credit situations.
Are parts available for older Ford models?
Our parts department stocks components for legacy models and can special-order rare items within 24 hours.
What service specials currently exist?
Visit our website for monthly promotions on oil changes, tire rotations, and factory-recommended maintenance packages.
Reviews (5)
Tammy Earle
Jun 27, 2021
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Was greeted by a very friendly gentleman. He was very knowledgeable about the vehicles and not pushy at all. Will be watching for the right model to come in and will be back!
Jay Tompkins
Jun 23, 2021
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Dropped off my F150, needed brakes - they called and checked in with the options and made timely repairs. Pleased with the visit - very friendly
Linda I.
Sep 23, 2019
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If there is ANY place else you can take your vehicle to-do so. We were in a position that we had little choice, despite a previous negative experience a couple years prior. Despite getting manager involved our car was there 10 days. And there's nothing you can do. And my husband & I were SHOCKED to be charged $800 plus. Total con artists!
Frankie C.
Jul 05, 2019
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I took my vehicle in for a warranty issue on my tire rims that the clear coat is flaking/peeling off. Mastel service manager took pics of the issue. A week or two goes by no response they take pics again and did a resubmit (what I was told). I did some follow up calls (being concerned the vehicle would be out of warranty in the near future) and when I did speak with the service manager--I was informed they were still waiting and they would call me as soon as they hear something. I asked the manager if I should call my concierge and I was informed not at this time and not to worry. A few weeks
Rachel S.
Mar 25, 2019
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I usually would avoid taking my car to dealerships at all costs for repairs but I had to bring my car here to have them hook it up to clear out codes. the ford dealership that's less than a mile form where I work was rude and was giving me a hard time about trying to clear codes and insisted the whole steering column had to be replaced and would be about $1,200. Mastel ford is about an hour away but they were willing to try what I thought would work first and didn't give me a hard time about it. they got me in first thing in the morning the next day and I was in and out and less than
