Business Details
9 Years
experience
Trusted Healthcare Virtual Assistants & Administrative Support
Founded in 2017 by Dr. Mark Carnett, Hello Rache was established to address the growing demand for high-quality virtual assistance in the healthcare industry. Our mission is to empower healthcare professionals by providing reliable, HIPAA-compliant virtual assistants who enhance practice efficiency and reduce administrative burdens. With a team of over 10,000 skilled professionals across the U.S. and the Philippines, we specialize in tailored solutions for medical, dental, veterinary, and optometry practices. Our rigorous vetting process ensures that every virtual assistant meets the highest standards of expertise and trustworthiness. We prioritize client success through transparent communication, flexible pricing, and a commitment to continuous improvement. Our core values of credibility, community, and client dedication guide every interaction, fostering long-term partnerships with thousands of practices nationwide.By leveraging technology and human expertise, we deliver scalable support that adapts to the unique needs of each client. Our leadership team combines decades of healthcare experience with innovative approaches to virtual assistance, ensuring our clients receive unparalleled service. As we celebrate milestones like 10,000 virtual assistants and 5 years of service, we remain focused on advancing healthcare efficiency through dedicated support. Our clients benefit from 24/7 access to trained professionals, seamless integration with existing workflows, and a satisfaction-driven approach that prioritizes their success.
Services
Virtual Medical Scribe
Virtual Receptionist
Administrative Support
Virtual Optometry Assistant
Dental Healthcare VA
Veterinary Healthcare VA
HIPAA Compliant VAs
Human VAs vs AI
24/7 Access
Custom Workflow Training
Details
- Year established: 2017
Highlights and features
- We offer HIPAA-compliant virtual assistants with specialized training in healthcare.
- Our 10,000+ virtual assistants provide scalable support for practices of all sizes.
- We match clients with assistants in their preferred time zone within 24 hours.
- Our team includes professionals with expertise in 50+ healthcare specialties.
- We guarantee consistent, high-quality support with no long-term contracts.
Associations and certifications
- HIPAA Compliant
What people say
Efficient support
HIPAA-compliant
Scalable solutions
Quick setup
Specialized expertise
Services
Virtual Medical Scribe
Our Virtual Medical Scribes provide live documentation during patient visits, ensuring accurate EMR updates and reducing administrative workload. They handle referrals, insurance verifications, and prior authorizations, allowing healthcare providers to focus on patient care. This service improves efficiency and reduces errors in medical records.
Virtual Receptionist
Virtual Receptionists manage patient scheduling, appointment confirmations, and phone communications. They streamline front-desk tasks, reduce wait times, and ensure seamless patient interactions. This service enhances practice efficiency while maintaining a professional patient experience.
Administrative Support
Our Administrative Support handles billing, claims processing, and other back-office tasks. This service reduces operational costs and ensures compliance with healthcare regulations. It allows practices to maintain smooth daily operations without hiring additional staff.
HIPAA Compliant VAs
All our virtual assistants undergo rigorous HIPAA compliance training to ensure patient data security. This service guarantees adherence to privacy laws while providing reliable administrative support. It gives practices peace of mind with secure, professional assistance.
Custom Workflow Training
We train virtual assistants to adapt to unique practice workflows and EMR systems. This service ensures seamless integration with existing processes and maximizes efficiency. It provides personalized support tailored to specific practice requirements.
People
Mark Carnett
Founding Physician & CEO
Dr. Carnett founded Hello Rache in 2017 to address healthcare administrative challenges. With decades of medical experience, he leads the company's growth and innovation in virtual assistant solutions.
Teresa Carnett
VP of Training Development
Teresa Carnett oversees training programs, ensuring virtual assistants meet high standards. Her leadership in development has been critical to scaling Hello Rache's 10,000+ workforce.
Megan Powell
Chief Operations Officer
Megan Powell manages daily operations, ensuring efficient service delivery. Her strategic oversight supports Hello Rache's mission to provide reliable healthcare virtual assistance nationwide.
Matthew Carnett
Director of Veterinary Medicine
Dr. Carnett leads veterinary healthcare solutions, expanding services to meet industry needs. His expertise ensures specialized support for veterinary practices across the U.S.
Rache
Director of Philippine Operations
Rache oversees operations in the Philippines, managing a workforce of 10,000+ professionals. Her leadership ensures quality service delivery and supports Hello Rache's global growth.
Questions
What services does Hello Rache offer?
Hello Rache provides virtual assistants for healthcare practices, including medical scribes, receptionists, administrative support, and specialized assistance for dental, veterinary, and optometry clinics.
Are your virtual assistants HIPAA-compliant?
Yes, all our virtual assistants undergo HIPAA compliance training to ensure secure handling of patient data and adherence to healthcare privacy regulations.
How quickly can I get started with a virtual assistant?
You can be matched with a trained virtual assistant within 24 hours of submitting your staffing needs, ensuring rapid integration into your practice.
Can I scale my virtual assistant team?
Yes, you can add or remove virtual assistants as needed, providing flexible support that adapts to your practice's changing requirements.
Do you offer support for specific EMR systems?
Our virtual assistants are trained to work with any EMR/EHR system, ensuring seamless integration with your existing technology and workflows.
What are your pricing options?
We offer flat-rate pricing at $9.50 USD per hour with no setup fees, contracts, or hidden costs, providing transparent and affordable solutions for practices.
