Business Details
26 Years
experience
Emergency
services
Trusted Property Management Services in California, Nevada & Tennessee
Founded in 2000, ISM Management has established itself as a leading property management firm with regional offices across four states. Our team of seasoned real estate professionals brings decades of combined experience in residential and commercial property management, repositioning, and development. With a portfolio encompassing over 70 apartment communities and single-family homes, we serve diverse housing needs while maintaining a commitment to quality service. Our operations span California, Nevada, and Tennessee, supported by dedicated local offices in key markets. We specialize in creating care-free living experiences through professional management, 24-hour maintenance support, and modern amenities.Our principals include industry veterans with expertise in acquisition, development, and strategic property management. We continuously expand our portfolio while maintaining personalized service through our No Hassle Transfer Policy and resident-focused programs. Our technology-driven approach includes online payment systems and digital maintenance requests to enhance resident convenience. Compliance with industry standards and resident satisfaction remain central to our operations, supported by transparent communication and professional accountability. Through strategic partnerships and localized management, we deliver reliable housing solutions that meet evolving market demands.
Services
Property Management
Online Rent Payments
24-Hour Maintenance
Flexible Lease Terms
Resident Relocation Program
Resident Referral Program
Renters Insurance Assistance
Community Amenities
Property Development
Portfolio Diversification
Details
- Year established: 2000
Highlights and features
- We offer 24-hour maintenance support for urgent resident needs.
- Our online payment system provides secure and convenient rent transactions.
- Flexible lease terms accommodate diverse resident living situations.
- Professional staff with decades of combined real estate experience manages properties.
- Portfolio includes over 70 apartment communities and single-family homes.
Services
Property Management
We professionally manage apartment communities and single-family homes across multiple states. Our services include property maintenance, tenant relations, and operational oversight. With localized management teams, we ensure compliance with housing regulations while maximizing property value.
Online Rent Payments
Residents can securely pay rent through our integrated online payment system. We accept ACH transfers and major credit cards with transparent processing fees. This service provides 24/7 payment access and automated transaction records for financial clarity.
24-Hour Maintenance
Our maintenance team responds to urgent issues outside regular business hours. Qualified technicians address safety hazards and property damage emergencies. Service availability ensures resident safety and minimizes property damage risks through prompt intervention.
Resident Relocation Program
We facilitate seamless apartment transfers within our portfolio without additional application fees. This program allows residents to upgrade or modify living arrangements while maintaining existing lease terms and conditions.
Community Amenities
Properties include modern amenities like fitness centers, swimming pools, and business centers. Select communities offer recreational facilities and smart home systems. These features enhance resident quality of life and property marketability.
People
Michael Orwitz
President
Michael leads strategic operations with extensive real estate management expertise. He oversees company growth and maintains high property management standards across all regions.
Kathleen Olson
CFO
Kathleen manages financial operations with a focus on fiscal responsibility. She ensures transparent financial reporting and sustainable business practices across all managed properties.
Tonya Hernandez
Director of Operations
Tonya coordinates day-to-day management activities. Her leadership ensures consistent service quality and operational efficiency across the company's diverse property portfolio.
Monica Dai
Controller
Monica oversees accounting functions and financial compliance. She maintains accurate financial records and implements internal controls for property management operations.
Hank Stone
Director of Legal Affairs
Hank manages legal compliance and contract administration. He ensures all property management activities adhere to current housing regulations and corporate governance standards.
Questions
What payment methods do you accept for rent?
We accept ACH bank transfers, Visa, MasterCard, Discover, and American Express through our online payment system with applicable processing fees.
How do I request maintenance after hours?
Contact your community's maintenance hotline for urgent issues. Emergency service is available for safety hazards or imminent property damage situations.
Can I transfer to another property?
Yes, our No Hassle Transfer Policy allows lease transfers between properties without additional application fees or costs.
What happens to my security deposit?
Security deposits are held to cover post-vacation damages. Refunds are issued within 21 days after move-out, minus any necessary deductions for repairs.
Are pets allowed in your properties?
Pet policies vary by community. Check your specific property's website or contact management for detailed pet policy information.
Do you offer resident referral incentives?
Many communities provide referral rewards for successful tenant referrals. Contact your property manager for current referral program details.
Reviews (6)
Matthew S.
Jun 23, 2020
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I rented from 435 N Oxford. I no longer live there, due to the many issues I had with the management of the property. When I first moved to the property I was never notified that I would have issues with parking due to construction. I was told that it would have been fixed by my move in date, & it was not. The location I was told to park was inconsistent with parking availability & forced many times to park on the street. I was informed if I wanted parking with my unit it would be 50 dollars on my rent. I did not have sufficient parking until Dec '18, I started leasing in Sept &apos
Savannah R.
Jun 16, 2020
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I was at the Gailmore property for 6 years and while I struggled with management in the past. I've had a really breezy and lovely time with my exit thanks to Kaylie Terrance. She was kind, understanding, timely and just all around a kind presence. She is excellent at her job and is very intelligent and I could always count on her to get the job done and make me feel good about it after. This 5 stars is for you Kaylie! Thank you !
Hailey C.
Apr 17, 2020
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I rented an apt on 257 S Kenmore Ave through this company. Let me tell you how awful they are to deal with. Completely unhelpful in any way. I had roaches in my apartment all year, Brenda sent exterminators a few times and after that didn't fix the problem it was just "well I've done all I can. Your neighbors must be dirty." There should be no way for roaches to ENTER my unit which she didn't seem to understand. After moving out it was extremely difficult to schedule a final inspection with Kaylie. She ignored emails and actually stood me up for one of our scheduled appointments
Julia L.
Dec 17, 2019
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I live in the USC ISM property and have been extremely frustrated with management. There has been turnover of 5 employees since living here 16 months ago and not once has anyone in the building been notified. None of the pertinent information such as repairs or parking requests has been passed onto the new manager(s) and repairs are usually left untouched for over 6 weeks. The washing machines have been out of service for 11 months and minimal effort has been made to repair them. When I email the property manager about any repair, rent question, or other issue I either do not get a response or
Andrew K.
Nov 06, 2019
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Writing this review for a colleague--DO NOT LEASE FROM THIS MGMT COMPANY. LEASING AGENT AND PROPERTY MANAGER ARE UNPROFESSIONAL AND INEXPERIENCED. As an individual who is in commercial real estate, this mgmt company do not conduct business in a faithful and professional manner and is a disgrace to the industry. The leasing agent initially had told my friends that the parking situation at their quadplex was first come first serve for the surface lots. However, once they signed the lease and moved in, the neighbors argued that they weren't first come first serve and were reserved. This misinformation
Etsuko W.
Apr 04, 2019
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I love living in Parkwood apartment.Whenever I request a maintenance for my home,They fix the problem rightaway.All of workers are hard workers and wonderful.They also have some family/Kids events( easter egg hunting,BBQ etc )every year,We enjoy it and appreciate everything all they do for the residence.
