Business Details
Emergency
services
Your Trusted Partner for Telephone Triage Services
Hospice On Call is the nation's premier provider of telephone triage services for hospice, home care, and palliative care organizations. Founded to address critical gaps in after-hours patient support, our team delivers seamless care through a combination of experienced clinical staff, customized protocols, and advanced telecommunication systems. We serve over 40 offices across 17 organizations, managing care for more than 2,200 patients nationwide. Our proprietary approach links compensation to patient census, ensuring alignment with client needs while maintaining financial transparency.With 24/7 availability, we handle clinical assessments, prescription refills, and urgent care coordination, reducing staff burnout and crisis visits through expert triage. Our HIPAA-compliant documentation integrates directly with client EMR systems, and our proactive call programs enhance patient monitoring. Backed by client testimonials highlighting our responsive management and recorded call transparency, we maintain industry leadership through continuous process improvement and client-driven protocol customization.
Services
Telephone Triage for Hospice
Telephone Triage for Home Care
Telephone Triage for Palliative Care
Answering Services for Medical Groups
Pro-Active Call In Program
Highlights and features
- We offer 24/7 clinical triage services with EMR integration for seamless care continuity
- Our staff follows client-specific protocols to maintain care consistency
- We reduce crisis visits through expert symptom assessment and management
- Our service includes recorded calls and end-of-shift reports for accountability
- We provide proactive patient monitoring programs during initial care periods
What people say
Thorough follow-up
Knowledgeable nurses
Responsive management
Recorded calls available
Immediate issue resolution
Services
Telephone Triage for Hospice
Our hospice telephone triage service provides 24/7 clinical support for end-of-life care organizations. Experienced nurses follow client-specific protocols to assess patient symptoms, determine necessary interventions, and coordinate care with medical teams. This service reduces after-hours staff burden while maintaining care quality through documented assessments and real-time EMR integration.
Telephone Triage for Home Care
We offer dedicated telephone support for home health agencies, handling prescription refills, durable medical equipment requests, and symptom assessments. Our staff coordinates with pharmacies and DME providers while following client guidelines to ensure consistent patient care. This service includes urgent need notifications and comprehensive documentation for continuity of care.
Pro-Active Call In Program
This program features seven scheduled patient contacts during the first 30 days of service to monitor condition, medication needs, and supply requirements. Critical issues receive immediate attention while daily reports help care teams adjust treatment plans. The service enhances patient satisfaction through regular engagement and early identification of potential complications.
Answering Services for Medical Groups
We provide after-hours communication support for medical practices, handling patient inquiries and urgent messages. Our healthcare-specialized operators follow client protocols to route calls appropriately, take detailed messages, and contact on-call personnel when needed. This ensures continuous patient access to care while protecting provider work-life balance.
Telephone Triage for Palliative Care
Our service supports palliative care providers with symptom management guidance and urgent care coordination. Nurses follow customized protocols to address patient concerns while maintaining alignment with treatment goals. The service includes caregiver education, medication management assistance, and immediate reporting of critical changes to care teams.
Questions
What services does Hospice On Call provide?
We offer 24/7 telephone triage for hospice, home care, and palliative care organizations, plus medical answering services and proactive patient monitoring programs.
How does your triage service integrate with existing systems?
Our system provides direct EMR documentation and daily end-of-shift reports while using client-specific protocols for consistent care delivery.
Can you handle prescription refill requests?
Yes, our home care triage service includes processing prescription refills and durable medical equipment requests following your established procedures.
How do you ensure care continuity?
We maintain continuity through recorded calls, real-time documentation, client-specific training, and immediate reporting of urgent patient needs to your team.
What areas do you serve?
We provide nationwide coverage with current partnerships across 17 organizations and 40+ offices in multiple states.
How are clinical protocols established?
We develop customized protocols in collaboration with each client to ensure alignment with their specific care standards and operational requirements.
