Business Details
50+ Years
experience
Trusted Customer Communications Management Solutions
OSG has been a leader in customer communications management for over 50 years, delivering innovative solutions that help organizations connect with their clients across print and digital channels. Our expertise in regulatory compliance, secure data handling, and multi-channel communication strategies has earned the trust of 4,400 clients who rely on us to manage over 1 billion communications annually. With a national production footprint and a team of industry experts, we combine cutting-edge technology with proven operational excellence to streamline communication processes while maintaining strict adherence to HIPAA, PCI, and HITRUST standards.Our commitment to continuous improvement is demonstrated through annual SOC audits and strategic investments in AI-driven platforms like JourneyConnect Orion, which optimize customer engagement through predictive analytics and real-time insights. By maintaining a customer-first philosophy and fostering a culture of innovation, we empower organizations to create meaningful, data-driven interactions that enhance customer loyalty and operational efficiency.
Services
Customer Communications Management
Payment Solutions
Direct Mail Services
HIPAA Compliance
AI-Driven Engagement
Print & Digital Integration
Regulatory Compliance
Lockbox Processing
Self-Service Portals
Communication Analytics
Details
- Year established: 1975
Highlights and features
- We offer 50+ years of specialized expertise in regulatory communications compliance
- Our patented JourneyConnect Orion platform uses AI for predictive customer engagement
- We maintain SOC 2 compliance with annual third-party audits for data security
- Our nationwide production network ensures efficient multi-channel communication delivery
- We provide industry-specific solutions for financial services, healthcare, and government sectors
Associations and certifications
- PCI DSS
- HIPAA
- HITRUST
- SOC 2
What people say
Responsive support
Regulatory expertise
Reliable solutions
Industry knowledge
Efficient delivery
Services
Customer Communications Management
Our Customer Communications Management (CCM) solutions help organizations streamline regulatory and transactional communications across print and digital channels. With 50+ years of industry expertise, we deliver secure, compliant platforms that ensure HIPAA, PCI, and HITRUST compliance while improving customer engagement. Our AI-powered JourneyConnect Orion framework enables real-time, personalized messaging that adapts to customer behavior patterns.
HIPAA Compliance
We provide HIPAA-compliant communication solutions specifically designed for healthcare organizations. Our systems ensure patient data protection while enabling seamless digital and print interactions. Through HITRUST-certified frameworks and regular security audits, we help healthcare providers maintain regulatory compliance while improving patient engagement through secure payment portals and multi-channel communication strategies.
AI-Driven Engagement
Our AI-driven engagement platform uses predictive analytics to optimize customer interactions. JourneyConnect Orion analyzes real-time data to deliver the next-best message across preferred channels. This intelligent system improves communication effectiveness by anticipating customer needs while maintaining strict data security standards through annual SOC 2 compliance audits.
Print & Digital Integration
We offer seamless print and digital communication integration through our nationwide production network. This omnichannel approach ensures consistent messaging across physical and electronic formats while maintaining regulatory compliance. Our systems handle over 1 billion communications annually, providing clients with scalable solutions that adapt to evolving customer preferences and communication technologies.
Lockbox Processing
Our lockbox processing services streamline check and electronic payment handling for organizations. This secure payment solution reduces processing time while maintaining PCI compliance. Integrated with our communication platforms, it enables end-to-end management of billing communications and payment collection through both traditional and digital channels.
People
Dean Cherry
Chief Executive Officer
Bringing 35+ years of print and mail industry leadership, Dean Cherry drives OSG's strategic growth with a customer-first approach and proven operational excellence.
Bob Nelson
Chief Revenue Officer
With 25+ years in print and digital solutions, Bob Nelson leads revenue growth strategies, leveraging cross-continental market expertise and a track record of EBITDA expansion.
Mike Barenklau
Chief Operating Officer
Mike Barenklau oversees operations with extensive experience in print and digital communications, having managed $400M+ revenue operations and implemented efficiency-driven technologies across multiple facilities.
Brett Shroll
Chief Financial Officer
Brett Shroll brings 25+ years of financial leadership across diverse industries, specializing in global business development and acquisition integration strategies for high-growth organizations.
Gary Gregg
Chief Product Officer
With 26 years in CCM, Gary Gregg leads product innovation, blending print and digital strategies to create customer experience solutions that anticipate industry trends and client needs.
Questions
What customer communication solutions do you offer?
We provide integrated print and digital communication solutions including regulatory compliance management, AI-driven engagement platforms, lockbox processing, and omnichannel delivery systems.
How do you ensure data security?
We maintain SOC 2 compliance, conduct annual third-party audits, and implement advanced cybersecurity measures to protect client data across all communication channels.
Which industries do you serve?
We specialize in financial services, healthcare, insurance, utilities, telecommunications, property management, and government sectors with tailored communication solutions.
What makes your platform different?
Our JourneyConnect Orion platform uniquely combines AI-powered predictive analytics with multi-channel delivery and predefined communication journeys for immediate implementation.
How do you handle regulatory compliance?
We maintain HIPAA, PCI DSS, and HITRUST certifications with dedicated compliance frameworks tailored to each client's specific industry requirements.
Can you integrate with existing systems?
Our solutions are designed for seamless integration with existing enterprise systems through API connections and customizable data exchange protocols.
Reviews (4)
Cindy Shreenan
Nov 17, 2021
Report
Positive:Professionalism
I checked in at 7 for my delivery they sent me to a door and got me on loaded and out of here by 8 this place was great and very professional my appointment was that 9
I checked in at 7 for my delivery they sent me to a door and got me on loaded and out of here by 8 this place was great and very professional my appointment was that 9
Suleman Patel
Oct 04, 2021
Report
Very slow people. These guys took 3 hours to unload after appointment time. I missed my onward back haul pick up appointment.
Overnight parking available.
Overnight parking available.
Laura Mitchell
Nov 20, 2020
Report
Critical:Professionalism,Quality
Terrible organization to work for, don't even bother to apply especially if you don't speak Spanish.
Terrible organization to work for, don't even bother to apply especially if you don't speak Spanish.
KoKo Oo
Jul 26, 2018
Report
Worse and hostile working environment there. 99 % illegal Mexican are working there. One racist white supervisor [Scott] was working inside safety mailing room. He abused all workers there. His name was Scott.
