Hallmark Heating & Air Conditioning Heating & Air Conditioning

Business Details

50+ Years

experience

Emergency

services

Trusted HVAC Services in Rochester, NY

Hallmark Heating & Air Conditioning Heating & Air Conditioning has been a trusted leader in the HVAC industry for over 65 years, serving Greater Rochester and surrounding areas. Our team of certified technicians specializes in residential and commercial heating, cooling, and refrigeration services, prioritizing customer satisfaction through quality workmanship and transparent communication. With a focus on preventive maintenance and energy-efficient solutions, we deliver reliable service agreements, emergency repairs, and system installations tailored to meet the unique needs of homeowners and businesses. Our locally owned and operated company combines decades of expertise with 24/7 emergency support to ensure optimal comfort and system longevity for every client.

Services

HVAC Repair Furnace Service Commercial HVAC Commercial Refrigeration Service Agreements

Details

Year established: 1958

Highlights and features

We offer over 65 years of combined experience in HVAC services.
Our team provides 24/7 emergency heating and cooling repairs.
Locally owned and operated with deep community ties.
We guarantee transparent pricing and honest service recommendations.
Certified technicians specialize in energy-efficient system installations.

What people say

Prompt service Honest recommendations 24/7 emergency support Energy-efficient solutions Professional technicians

Website

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Services

HVAC Repair

Our certified technicians provide comprehensive HVAC repair services for residential and commercial properties. We diagnose and fix heating, air conditioning, and ventilation systems with prompt, reliable solutions. Our expertise ensures energy efficiency and long-term system performance for clients in Rochester and surrounding areas.

Furnace Service

Specializing in furnace maintenance, repair, and installation, we ensure safe and efficient heating during harsh winters. Our technicians service all brands and offer high-efficiency replacements to reduce energy costs. Clients benefit from transparent diagnostics and durable solutions tailored to their home or business needs.

Commercial HVAC

We deliver customized HVAC solutions for commercial properties, including retail, offices, and manufacturing facilities. Services include system design, installation, maintenance, and emergency repairs. Our in-house sheet metal fabrication and 24/7 support ensure minimal downtime and optimal climate control for businesses in the Rochester area.

Commercial Refrigeration

Our EPA-certified technicians service walk-in freezers, beer coolers, ice machines, and other commercial refrigeration systems. With 24/7 emergency availability and preventive maintenance plans, we help businesses avoid costly product loss. Fast, reliable repairs ensure continuous operation for restaurants, retailers, and industrial clients.

Service Agreements

Annual service contracts reduce repair costs and extend equipment lifespan through regular maintenance. Plans include tune-ups, inspections, and priority emergency service. Homeowners and businesses save on energy bills while ensuring reliable performance of heating, cooling, and refrigeration systems year-round.

Questions

What HVAC services does Hallmark offer?

We provide furnace repair/installation, air conditioning services, commercial HVAC systems, refrigeration repair, and annual maintenance agreements for residential and commercial clients.

Do you offer emergency HVAC repairs?

Yes, our technicians are available 24/7 for urgent heating and cooling repairs to minimize discomfort and system damage.

Which areas do you serve?

We serve Rochester, NY, and surrounding communities including Henrietta, Pittsford, Brighton, Rush, Mendon, and Honeoye Falls.

Are your technicians certified?

All our technicians are EPA-certified, licensed, and trained to service all major HVAC and refrigeration brands.

Can I schedule routine maintenance?

Yes, our service agreements include annual tune-ups and inspections to optimize system efficiency and prevent breakdowns.

What payment methods do you accept?

We accept major credit cards and offer financing options for large projects—contact us for specific payment inquiries.

Reviews (5)

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Darryl Thornton

Oct 31, 2021 Report

Positive:Professionalism,Punctuality,Quality,Responsiveness,Value
Neal, was very honest , very professional and If I have any future problems , I will call on Neal .
Service:Repair heating system

Adam DeNault

Nov 10, 2020 Report

I have two experiences with Hallmark Heating and AC and i could not speak more highly of them. Two years ago my AC went out during a heat wave when I had a 1 month old infant at home. He showed up immediately and fixed our circuit board and then charged us only parts because it was an expensive part and he we had a newborn to keep comfortable! Fast forward to today, I found my basement flooding and messaged him. He wasn't able to get out until Monday but recognized that it was a simple fix. Rather then making me wait, he talked me through fixing the drain hose at no cost and got us running today

Quinn Brady

Aug 31, 2020 Report

Positive:Professionalism,Punctuality,Quality,Responsiveness,Value
Hallmark, specifically Neil, is absolutely the best team in the area. They are super responsive. It was 97 degrees and our air went out and Neil came immediately, fixed our unit and provided an education to us on using our system effectively! We will NEVER use anyone else but Neil and the Hallmark team.

Justin Klein

Aug 18, 2020 Report

I highly recommend Hallmark they do excellent work. I called around and had a different company give me a price to fix my furnace, which was very close to cost of new. My son told me to call Neil at Hallmark, as he has had nothing but the best service from them at very reasonable prices. I did just that and I will never use anyone else. Neil was very prompt, he came out and found a broken wire on my circuit board. He was able to resolder it and saved me the cost of a new board. Thanks for being so honest Neil. You saved me a lot of money and being retired living on a fixed income, just makes my

Jeremy Havens

Nov 23, 2018 Report

Aside from being, personal, professional, punctual and informative, Neil Hall is one of the most honest people in the business. As a Realtor I cant refer him to my clients enough. Hell fix the problem right the first time and only sell you what you need. He makes ME look good.