Business Details
41 Years
experience
Trusted Office Equipment and IT Services in Plano
Founded in 1985 by Elizabeth and Gerald Ezelle, USA Datafax is a family-owned business that has evolved from a fax machine service provider into a comprehensive office technology solutions partner. With over 50 years of combined experience among our technicians, we specialize in providing cutting-edge copiers, printers, scanners, and managed print services, while maintaining an unwavering commitment to quality and customer satisfaction. As a certified Women and Minority Business Enterprise (WMBE), we take pride in our authorization as a dealer for industry leaders like Canon, Kyocera, Brother, and HP, ensuring our clients receive only the most reliable equipment. Our service extends beyond product sales to include IT networking solutions, document workflow optimization, and maintenance agreements tailored to business needs.Recognized by AT&T with multiple Vendor Performance Awards, including Gold Award status, we maintain a network of independent dealers to serve national accounts while preserving our local Dallas/Fort Worth Metroplex roots. We distinguish ourselves through rapid 4-hour service response times, flexible financing options, and a consultative approach that prioritizes client needs over product pushing. Our mission remains steadfast: to deliver innovative document solutions while maintaining the personal touch that has sustained us through decades of industry evolution.
Services
Copier Rentals
IT/Networking
Managed Print Services
Printer Repair
Certified Pre-Owned Equipment
Document Digitization
Networking Solutions
Copier Maintenance Agreements
Wide Format Printing
Network Products
Details
- Year established: 1985
Highlights and features
- We offer 4-hour service response times for local DFW area clients
- Our technicians have over 50 years combined experience in office equipment repair
- We maintain Gold Award Vendor status from AT&T for exceptional performance
- Family-owned business with personalized consultative approach since 1985
- Authorized service center for Brother and HP with depot repair capabilities
Associations and certifications
- WMBE
What people say
Excellent service
Personable technical staff
Immediate warranty service
Knowledgeable sales staff
Competitive pricing
Services
Copier Rentals
Our flexible copier rental programs serve Dallas businesses needing temporary or long-term solutions. We maintain a fleet of state-of-the-art devices with rapid deployment capabilities. Rental agreements include maintenance support and technology upgrade options to ensure operational continuity.
IT/Networking
We deliver comprehensive IT services including network design, implementation, and maintenance. Our technicians support local and wide area networks with security protocols, backup systems, and 24/7 monitoring to optimize business operations across multiple locations.
Managed Print Services
Our managed print services optimize document workflows through remote monitoring and automated supply replenishment. We implement cost-control measures while maintaining device uptime across enterprise environments with customized service level agreements.
Printer Repair
We provide on-site and depot repair services for major brands including Canon, Kyocera, Brother, and HP. Our 4-hour response guarantee for local clients ensures minimal business disruption with certified technicians using genuine replacement parts.
Document Digitization
Our digitization services convert analog workflows to digital formats using advanced scanning technology. We implement document management systems that improve information accessibility while reducing physical storage requirements for modern enterprises.
Questions
What types of office equipment do you lease?
We offer copier and multifunction device leasing with flexible terms. Our inventory includes Canon, Kyocera, Brother, and HP models ranging from basic printers to advanced production printers.
Do you provide services outside the Dallas/Fort Worth area?
While based in Dallas, we service national accounts through our network of independent dealers, maintaining the same high standards for clients across the United States.
What IT services do you offer?
Our IT services include network design, installation, maintenance, and security solutions. We support both local and wide area networks with hardware/software consulting and 24/7 monitoring capabilities.
What are your service response times?
We guarantee 4-hour response times for local Dallas/Fort Worth Metroplex clients during regular business hours for critical equipment downtime situations.
Do you offer maintenance agreements?
Yes, we offer customizable maintenance plans including cost-per-copy contracts, annual service agreements, and managed print services with proactive supply management.
Are you an authorized service provider?
We are an authorized service center for Brother and HP, with depot service capabilities, and maintain active service partnerships with Canon and other major manufacturers.
Reviews (6)
Lisa Hall
May 03, 2020
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The installers were professional and efficient as always. We have always had a positive experience with USA Datafax, Inc.
Kara Jander
Dec 31, 2019
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I highly recommend USA Datafax! Customer service is top notch - friendly and reliable. They are here when they say they will be and have my office equipment back up and running. They get my supplies here quickly too! Great prices and great service!
Diane McPike
Oct 10, 2019
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The customer service is IMPECCABLE! Great products, quick shipping, and so nice to work with. GREAT company. This is where I get all of my toner now for work and personal use.
Wolfraven Hampton
Sep 29, 2019
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Great company! Good people that always go the extra mile to make sure their customers are happy! You are not just a number with USA Datafax Inc.
Paul Brown
Sep 02, 2019
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Great customer care and prompt service. Supplies arrive very fast and service technicians are easily scheduled and are knowledgeable about their machines. We have been with USA DataFax since 2014 and are very satisfied. New Covenant Presbyterian Church, Dallas
Jeff McDowell
Aug 29, 2019
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I have been a customer for 4 years, but the company I work for has used them for much longer. They always provide impeccable service and all requests are addressed promptly. Highly recommend!
