Business Details
50+ Years
experience
Emergency
services
Trusted Healthcare Linen and Laundry Services Provider
Founded in 1967, ImageFIRST has established itself as the nation's largest medical-focused linen and laundry provider. With over five decades of specialized experience in healthcare services, we serve hospitals, health systems, outpatient facilities, and hospitality clients across the United States. Our HLAC-accredited facilities and patented processes ensure compliance with OSHA, CDC, and Joint Commission standards while maintaining a 97% customer retention rate through dedicated service teams and inventory management solutions. Our acquisition by Calera Capital in 2018 enabled nationwide expansion while preserving our core values of safety, honesty, and exceptional service.We operate under The ImageFIRST Way, prioritizing associate development, operational excellence, and community impact through partnerships with organizations like Ronald McDonald House and Habitat for Humanity. Our dedicated Customer Advocates provide personalized support, ensuring timely deliveries, inventory adjustments, and emergency response capabilities that free healthcare staff to focus on patient care.
Services
Healthcare Linen Rental
Scrub Management
Cubicle Curtains
Facility Hygiene Supplies
Emergency Linen Delivery
Details
- Year established: 1967
Highlights and features
- We maintain a 97% customer retention rate through consistent service quality
- Our facilities hold HLAC accreditation for infection prevention excellence
- Dedicated Customer Advocates manage inventory and respond to emergencies
- Nationwide service with localized program customization capabilities
- Proven track record serving healthcare facilities since 1967
Associations and certifications
- HLAC
What people say
97% retention rate
Timely deliveries
Exceptional customer service
Quality linen products
Emergency response capability
Services
Healthcare Linen Rental
Our healthcare linen rental program provides hospitals and medical facilities with premium-quality bed sheets, towels, and patient gowns. Each item undergoes rigorous laundering processes that exceed OSHA and CDC standards while maintaining optimal softness and durability. The service includes regular inventory management and timely replacements to ensure continuous supply without operational disruptions.
Scrub Management
The scrub management solution offers medical professionals clean, properly maintained uniforms through scheduled deliveries and pickups. Our fluid-repellent fabric technology enhances infection control while maintaining comfort and professional appearance. The program includes inventory tracking and emergency supply provisions for unexpected demand increases.
Cubicle Curtains
Our cubicle curtain service provides durable, antimicrobial-treated partitions that meet healthcare privacy requirements while enhancing facility aesthetics. The program includes regular cleaning, repairs, and replacements to maintain infection control standards. Custom sizing options ensure proper fit for various medical environments.
Facility Hygiene Supplies
This service delivers comprehensive hygiene solutions including microfiber cloths, floor mats, and storage systems designed for healthcare environments. All products comply with industry infection prevention guidelines while supporting efficient cleaning protocols. Inventory management ensures consistent availability across facility locations.
Emergency Linen Delivery
The emergency delivery system provides rapid linen replenishment for unexpected patient volume increases or supply chain disruptions. Available 24/7 for critical needs, this service maintains backup inventory at regional facilities to ensure timely response within hours rather than days.
People
Ed Orzetti
Chief Executive Officer
Ed Orzetti leads ImageFIRST with over 25 years of healthcare services experience, driving strategic growth while maintaining operational excellence. He champions the company's core values through associate development initiatives and community partnerships.
Mick O'Donovan
Chief Information Officer
Mick O'Donovan oversees technology strategy at ImageFIRST, implementing digital solutions that enhance inventory management and customer service efficiency across the organization's nationwide operations.
Paul Ferracane
Chief Administrative Officer
Paul Ferracane manages administrative operations at ImageFIRST, focusing on process optimization and organizational development to support the company's continued growth in healthcare services.
Jack O'Hayre
President, Specialty Outpatient Division
Jack O'Hayre leads ImageFIRST's outpatient services division, developing tailored linen management solutions for specialized medical facilities while maintaining strict infection control standards.
Scott Majewski
President, Hospital Division
Scott Majewski directs hospital services at ImageFIRST, implementing comprehensive linen programs that address inventory challenges and cost management for acute care facilities nationwide.
Questions
What healthcare facilities does ImageFIRST serve?
We serve hospitals, health systems, outpatient centers, surgery centers, urgent care facilities, and specialty clinics nationwide.
Are your laundry processes HLAC accredited?
Yes, we operate the industry's highest number of HLAC-accredited facilities for infection prevention excellence.
Do you offer emergency linen delivery?
Yes, we provide 24/7 emergency delivery services for unexpected supply needs at healthcare facilities.
How do you manage inventory for medical facilities?
Our dedicated Customer Advocates implement real-time inventory tracking and adjust supplies based on facility usage patterns.
What infection prevention standards do you follow?
Our laundering processes meet or exceed OSHA, CDC, and Joint Commission requirements for healthcare facilities.
Can you customize programs for different facility types?
Yes, we develop tailored solutions for hospitals, outpatient centers, and hospitality clients while maintaining consistent quality standards.
Reviews (1)
Stacie Mcknight
Jan 08, 2021
Report
Would not recommend. Put in a application and they could not even thank me for my time. Any company that advertises for a job and you put in a application should at least say thank you. Terrible.
