Business Details
22 Years
experience
Your Trusted Email Marketing Platform for Smarter Campaigns
Founded in 2004 by Curt and Denise Keller, Benchmark Email has grown from a grassroots startup into a global email marketing platform serving over 100,000 businesses. Our self-funded model allows us to prioritize customer needs over external pressures, maintaining a relentless focus on simplicity, reliability, and tangible results. We specialize in removing complexity from email marketing through intuitive tools like AI-powered Smart Design and automated workflows, empowering marketers to create impactful campaigns without technical barriers. With a decade-plus commitment to innovation, weve introduced features such as real-time engagement tracking and multilingual support across 15 regions.Our team of industry experts emphasizes transparency in pricing, personalized support, and continuous improvement driven by user feedback. Headquartered in Saint Louis, we combine local expertise with global reach, offering 24/7 assistance tailored to diverse time zones and languages. Our core valuestrust, simplicity, and customer successguide every development decision, ensuring our platform evolves alongside the dynamic needs of modern marketers.
Services
Email Marketing Software
Automation Workflows
Audience Segmentation
Campaign Analytics
Mobile Optimization
Template Design
Contact Management
A/B Testing
Landing Page Builder
Deliverability Tools
Details
- Year established: 2004
Highlights and features
- We offer 15+ years of specialized expertise in email marketing software development.
- Our platform includes AI-powered tools like Smart Design for faster campaign creation.
- We guarantee transparent pricing with no hidden fees or confusing tiers.
- Our team provides personalized support in 15 regions and multiple languages.
- We serve 100,000+ businesses globally with a proven track record of reliability.
What people say
Easy to use
High open rates
Responsive support
Transparent pricing
Effective automation
Services
Email Marketing Software
Our email marketing software enables businesses to create, send, and track professional campaigns with drag-and-drop ease. Features include AI-powered design tools, customizable templates, and real-time analytics. Ideal for marketers seeking efficiency without sacrificing creativity, the platform supports multichannel engagement and integrates with major CRMs and e-commerce systems.
Automation Workflows
Automation workflows simplify targeted messaging through behavior-based triggers and scheduled campaigns. Users can set up drip campaigns, abandoned cart reminders, and personalized follow-ups. The visual workflow builder requires no coding, making sophisticated automation accessible to marketers of all skill levels while improving customer retention and conversion rates.
Audience Segmentation
Advanced segmentation tools let businesses divide contacts into dynamic groups based on behavior, demographics, or engagement levels. This enables hyper-targeted campaigns that increase relevance and open rates. Combined with real-time engagement tracking, segmentation helps marketers refine strategies and improve ROI through data-driven decisions.
Campaign Analytics
Comprehensive analytics provide insights into open rates, click-through rates, and conversion metrics. Visual dashboards highlight campaign effectiveness, while A/B testing tools optimize subject lines and content. The platform also offers deliverability reports and integration with Google Analytics for deeper audience behavior analysis.
Mobile Optimization
Mobile-first design tools ensure emails render flawlessly on all devices. Pre-built responsive templates adapt automatically to screen sizes, while the editors preview function tests cross-client compatibility. This feature addresses modern consumer habits, ensuring high engagement rates for on-the-go audiences accessing emails via smartphones or tablets.
People
Curt Keller
Founder & CIO
Curt co-founded Benchmark Email in 2004 and drives product innovation. With decades of SaaS experience, he focuses on developing intuitive tools that simplify email marketing for businesses worldwide.
Denise Keller
Founder & CFO
Denise co-founded Benchmark Email and oversees financial strategy. Her leadership ensures the company maintains its self-funded model while delivering value-driven solutions for global customers.
Jonathan Herrick
CEO
As CEO, Jonathan leads strategic growth initiatives. He previously served as CEO of Hatchbuck and brings extensive SaaS expertise to expand Benchmark Email Emails market leadership.
Questions
What email marketing features does Benchmark Email offer?
Benchmark Email provides drag-and-drop email design, automation workflows, audience segmentation, A/B testing, and real-time analytics. Additional tools include landing pages, CRM integration, and AI-powered content suggestions.
Is there a free plan available?
Yes, our Free List Plan supports up to 500 contacts and 3,500 monthly emails. It includes core features like template access, basic automation, and reporting tools for small businesses.
How does Benchmark Email ensure email deliverability?
We use advanced infrastructure with domain authentication tools, spam testing, and list hygiene features. Our system monitors sending reputations and provides deliverability reports to optimize campaign success.
Can I automate email campaigns?
Yes, our Automation Pro feature allows behavior-based triggers, scheduled sequences, and personalized follow-ups. Visual workflow builders require no coding to create complex, targeted campaigns.
What languages does Benchmark Email support?
The platform operates in English, Spanish, Portuguese, French, German, Italian, Japanese, and Chinese. Customer support is available in these languages across 15 global regions.
How do I get customer support?
Contact our team via live chat, email, or in-app support tickets. Paid plans include priority assistance, while all users access help center resources and training materials.
Videos
Reviews (3)
William A. A.
Dec 25, 2017
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Getting tons of SPAM from their network IP ranges. Notes to their abuse contact in the Arin DB are ignored.
Jody R.
May 19, 2016
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Benchmark was amazingly quick to respond, which is a must when providing a program for people who are working close to a deadline. Thanks Robert for your help!
Chris R.
Feb 24, 2014
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Even when their customers abuse their services you can count on Benchmark Email to resolve issues quickly.
Received UCE SPAM from one of their customers (Small Business Expo, http://www.yelp.com/biz/small-business-expo-new-york). The Benchmark Email staff was quick to handle the issue. They took my report and swiftly handled the correction and unsubscription request. I recommend Benchmark Email to handle your outbound email and contact jobs. Their service is excellent.
Received UCE SPAM from one of their customers (Small Business Expo, http://www.yelp.com/biz/small-business-expo-new-york). The Benchmark Email staff was quick to handle the issue. They took my report and swiftly handled the correction and unsubscription request. I recommend Benchmark Email to handle your outbound email and contact jobs. Their service is excellent.
