Business Details
41 Years
experience
Your Trusted Partner for Comprehensive Insurance Solutions
Reliance Insurance Agencies has been a trusted partner in risk management since 1985, offering tailored insurance solutions for businesses and individuals. Our team of 125 professionals provides comprehensive coverage across commercial, home, auto, and specialty insurance lines, emphasizing protection beyond traditional policies. With offices in Burnaby, Toronto, and Montreal, we combine local expertise with global reach through our WING network partnership. Our holistic approach addresses both insurable and non-insurable risks, prioritizing client asset protection and business continuity.Backed by decades of experience and industry-specific knowledge, we deliver personalized service that empowers clients to navigate complex risk landscapes confidently. Our commitment to innovation and client advocacy has earned us recognition as one of BC's top 15 insurance agencies, consistently placing in the top 10% of Canadian brokers.
Services
Commercial Liability Insurance
Home Insurance
Auto Insurance
Group Benefits
Specialty Coverage
Details
- Year established: 1985
Highlights and features
- We offer holistic risk management beyond traditional insurance products
- Our team includes 125+ experienced professionals with industry-specific expertise
- We provide global coverage through our WING network partnership
- We maintain top 10% broker status in Canada with proven claims resolution
- We combine local market knowledge with national office support
What people say
Top-notch service
Knowledgeable professionals
Prompt claims resolution
Personalized approach
Long-term reliability
Services
Commercial Liability Insurance
Our Commercial Liability Insurance protects businesses from financial losses due to third-party claims for bodily injury, property damage, or personal injury. We offer customized coverage options for industries ranging from construction to technology, including specialized protection against cyber risks and environmental liabilities. Our brokers work closely with clients to develop comprehensive risk management strategies that go beyond standard policy offerings.
Home Insurance
Home Insurance solutions protect residential properties against damage from fire, theft, and natural disasters. We provide tailored coverage for single-family homes, condos, and tenant-occupied properties, including specialized earthquake deductible buy-down options. Our policies ensure financial protection for both primary residences and investment properties while offering flexible add-ons for unique needs.
Auto Insurance
Auto Insurance services include ICBC Autoplan coverage and private insurance options for personal and commercial vehicles. We offer specialized policies for collector cars, specialty vehicles, and business fleets, with discounts for low-mileage drivers. Our team helps clients navigate mandatory coverage requirements while optimizing protection and cost efficiency.
Group Benefits
Group Benefits packages help businesses attract and retain talent through comprehensive employee benefit plans. We design customized solutions that combine health, dental, life insurance, and retirement planning components. Our programs help employers maintain competitive advantage while managing costs through strategic risk pooling and tailored plan structures.
Specialty Coverage
Specialty Coverage addresses unique risk scenarios not covered by standard policies. This includes media crisis training, risk audits, trust-building workshops, and run-off coverages. Our experts develop customized solutions for complex exposures in areas like cyber insurance, environmental liability, and crisis management, ensuring comprehensive protection for specialized needs.
People
Jim Ball
President
Jim Ball purchased Reliance Insurance in 1985 and grew it from a small storefront to a major insurance brokerage with 125 employees. Recognized as Insurance Person of the Year in 2007, he maintains active roles in industry advisory boards and focuses on strategic growth initiatives.
Chris Ball
Executive Team
Chris Ball leads key business development initiatives and received the BC Food Processors Rising Star Award in 2013. He plays a crucial role in expanding Reliance's commercial insurance offerings and maintaining client relationships through innovative solutions.
Questions
What types of insurance does Reliance offer?
Reliance provides commercial liability, home, auto, group benefits, and specialty insurance including cyber coverage, environmental liability, and risk management solutions for businesses and individuals.
Do you serve businesses outside British Columbia?
While headquartered in Burnaby, we serve clients nationwide through offices in Toronto and Montreal, with global coverage capabilities via our WING network partnership.
How do I file a claim?
Contact our office directly at 604.255.4616 or use our online portal for claim reporting. Our claims advocates will guide you through documentation requirements and resolution processes.
Can you help with specialty insurance needs?
Yes, our specialty coverage team develops customized solutions for unique risks including media crisis training, trust-building workshops, and run-off coverages for complex exposures.
What are your business hours?
Our Burnaby office is open Monday-Friday 8:00 AM-5:00 PM, Saturdays 10:00 AM-4:00 PM, with after-hours support available through our emergency contact system.
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Reviews (3)
Lisa B.
Jan 18, 2019
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Amazing Service! I had never been there before and I needed to renew my auto insurance but I needed to get the price for business use vs pleasure use to get the difference paid by my employer. Most places I had already inquired said they couldn't do it but M Wong was more than happy to help me out! She even filled out all the forms for me! outstanding! thank you!
Jens S.
Aug 07, 2018
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Have been a customer for many years and had a great broker representing me. Unfortunately he left the industry and was assigned a new broker who also was the "manager". I have NOT had a single phone call from her in over three years. Changes were made to the policy without my approval. When you call they tell you that she is the manger and you have to speak to her! When you ask to speak to the owner you are told that "the big boss does not talk to customers". When you insist they simply say "I can't make him call you". Left two messages for the owner to
Colin H.
Feb 13, 2013
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While buying insurance is much like having a root canal in many ways, the process we went thought to buy our insurance was painless, and saved us substantially. The people there were attentive and a felt that I had a team working for me, not trying to get my cheque and run. They say you can judge your insurance broker by what happens when you are have to make a claim, and I have no doubt that they will have our proverbial backs.
