Call 4 Health

Business Details

29 Years

experience

Emergency

services

Your Trusted Partner for Healthcare Communication Solutions

At Call 4 Health, we redefine healthcare communication by providing innovative, compassionate, and efficient solutions that bridge the gap between patients and providers. Founded in 1997, our mission has always been rooted in personal experience: after facing the challenges of after-hours healthcare communication during my mothers illness, I established this company to ensure no patient or family feels unheard. With over 27 years of experience, we offer HIPAA-compliant services tailored to healthcare providers, including nurse triage, patient scheduling, and medical answering services. Our team of trained professionals leverages advanced technology and evidence-based protocols to deliver seamless communication, 24/7 support, and real-time reporting.

We prioritize data security through SOC 2 and HIPAA certifications, multi-factor authentication, and continuous staff training. Our clients consistently praise our ability to reduce missed appointments, enhance operational efficiency, and improve patient satisfaction. Recognized for industry leadership and client-centric values, we remain committed to innovation and compassionate care. Partnering with us means gaining a trusted ally dedicated to your practices success through scalable, customizable solutions. Whether youre a small clinic or a large health system, our services are designed to meet your unique needs while maintaining the highest standards of care and compliance.

Services

Nurse Triage Patient Access Scheduling Medical Answering Services Outreach Campaigns Clinical Trial Recruitment HIPAA-Compliant Call Center Appointment Scheduling Telephone Triage Patient Engagement Healthcare Communication

Details

Year established: 1997

Highlights and features

Over 27 years of healthcare communication experience
Customizable solutions for unique practice needs
State-of-the-art technology with real-time reporting
24/7 compassionate patient support
SOC 2 and HIPAA-certified data security

Associations and certifications

HIPAA
SOC 2

What people say

Compassionate call center Improved operational efficiency Enhanced patient satisfaction Game-changer for practice Professional support

Website

Update Listing

Services

Nurse Triage

Our Nurse Triage service provides 24/7 symptom evaluation using evidence-based protocols to ensure patients receive appropriate care guidance. Trained Telephone Triage Nurses assess conditions, recommend self-care or emergency attention, and escalate critical cases to on-call providers. This service reduces physician workload while offering patients immediate, compassionate support, enhancing safety by minimizing unnecessary ER visits and exposure to contagious diseases through remote assessment.

Patient Access Scheduling

Streamline appointment booking with our 24/7 Patient Access Scheduling solution, integrating seamlessly with existing systems to reduce no-shows and administrative burdens. We handle high call volumes, offer multi-channel reminders (phone, text, email), and provide live agent support for real-time scheduling. This service increases patient accessibility, improves staff efficiency, and maximizes appointment bookings through automated systems and strategic follow-ups.

Medical Answering Services

Our Medical Answering Services ensure continuous communication between providers and patients with overflow call management, urgent message dispatching, and inquiry resolution. Available after-hours and during peak times, our HIPAA-compliant team handles appointment scheduling, patient inquiries, and critical message routing. This service maintains operational continuity, reduces hold times, and enhances patient satisfaction through reliable, secure communication support.

Clinical Trial Recruitment

Accelerate clinical trial success with our recruitment and retention services, offering participant pre-screening, 24/7 call handling, and tailored retention strategies. Our team manages eligibility verification, informed consent assistance, and appointment scheduling while ensuring HIPAA compliance. By centralizing recruitment efforts and providing real-time reporting, we improve enrollment rates and maintain participant engagement throughout the study period.

Outreach Campaigns

Drive patient engagement through proactive outreach campaigns for preventive care, chronic disease management, and post-discharge follow-ups. Our services include targeted health education, appointment reminders, satisfaction surveys, and insurance verification. By combining multilingual support with automated systems, we help providers improve adherence to care plans, reduce hospital readmissions, and strengthen patient-provider relationships through consistent, personalized communication.

People

Joe Pores

Founder and CEO

Joe Pores founded Call 4 Health in 1997 after a personal struggle with after-hours healthcare communication during his mothers illness. With decades of experience, he has led the company to become a leader in healthcare communication, pioneering innovative solutions that enhance patient-provider interactions while maintaining a commitment to compassionate care.

Questions

Do you offer HIPAA-compliant services?

Yes, all our services fully comply with HIPAA regulations, ensuring secure handling of patient information and secure communication channels.

Can you handle after-hours and emergency calls?

Yes, we provide 24/7 support for urgent calls, escalating critical cases to on-call staff while managing non-urgent inquiries efficiently.

How do you improve appointment scheduling?

Our system integrates with existing platforms, offers 24/7 booking, and sends multi-channel reminders to reduce no-shows by up to 70%.

Do you support multi-location healthcare providers?

Yes, we handle call routing, message tracking, and analytics across multiple locations, ensuring consistent service quality and operational efficiency.

How do you handle patient triage?

Trained nurses use evidence-based protocols for symptom evaluation, care recommendations, and emergency referrals, following Schmitt-Thompson guidelines.

Can you help with clinical trial recruitment?

Yes, we offer centralized recruitment, participant pre-screening, and retention programs with real-time reporting for efficient clinical trial management.

Reviews (4)

Write a Review

Maribella L.

Aug 24, 2021 Report

Terrible place to work at. Theyre called a compassionate call center but arent compassionate with their employees at all. Upper management sucks and show A LOT of favoritism. They do not work with your school schedule - new lady Melissa is terrible. Im so happy I quit this place and found something better with people who actually care and show compassion . I know many people who has quit Call4health for the way they treat their employees.

Regina Blount

Oct 14, 2020 Report

I have applied at the beginning of September to this company and called to inquire just the status of application and was told I would receive a call back and as of yet near the rnd of month have yet to receive a call after at least 5 left voicemails and and a nice lady l spoke with that said she would leave a vocemail. Moreover, every time I call EVERY single time now I call human resources it intentionally goes to a voicemail and that is not acceptable and B.S and that shows to me what type if company will be working for.

Scott Rostance

Jul 17, 2020 Report

I've only been at Call 4 Health for a very short time and everyone that I work with is very warm and loves their job! I'm very excited about my future with the company.

Nacole Mcknight

Aug 16, 2019 Report

Call 4 Health has amazing opportunities. There are so many amazing people working here. The room for growth is amazing. There are a lot of activities during the holidays that make it extremely fun. Helping people has always been something I enjoy. Come join us!