Business Details
34 Years
experience
Senior-Focused Primary Care in Central Florida
PHCA Medical Group has been a leader in senior-focused healthcare in Central Florida for over 30 years, serving more than 120,000 patients. Our mission centers on providing personalized, proactive primary care with a commitment to wellness and preventive services. Our team of experienced bilingual physicians specializes in adult medicine, geriatric care, and chronic disease management, ensuring patients receive comprehensive, compassionate treatment.We prioritize accessibility through services like 24/7 helplines, telemedicine, and prescription coordination. Recognized for consistent 5-star quality ratings, we maintain a patient-centered approach, treating individuals as family while leveraging evidence-based practices to optimize health outcomes.
Services
Primary Care
Chronic Disease Management
Prescriptions Direct Line
Telemedicine
Diabetic Eye Exam
Specialist Coordination
Lab Services
Influenza Vaccination
Details
- Year established: 1992
Highlights and features
- We offer over 30 years of senior-focused healthcare expertise.
- Our bilingual doctors facilitate communication for diverse patients.
- 24/7 helpline and telemedicine ensure continuous patient support.
- Experts in managing complex chronic conditions like diabetes and COPD.
- Consistently recognized with 5-star quality care ratings.
What people say
Compassionate physicians
Bilingual support
Effective chronic care
Timely appointments
Prevents hospitalizations
Services
Primary Care
Our primary care services specialize in adult and geriatric medicine, emphasizing preventive care and chronic disease management. Bilingual physicians provide personalized treatment, including routine check-ups and acute care, to optimize long-term health. We focus on building strong patient-provider relationships to address individualized health goals.
Chronic Disease Management
We offer comprehensive management for chronic conditions like diabetes, heart failure, and COPD. Our approach includes regular monitoring, medication coordination, and patient education to prevent complications. A multidisciplinary team works proactively to slow disease progression and improve daily quality of life.
Prescriptions Direct Line
This service streamlines medication management with electronic refills, home delivery coordination, and insurance approvals. Patients receive timely prescription adjustments and pharmacist consultations. We ensure medication regimens align with treatment plans to enhance adherence and outcomes.
Telemedicine
Telemedicine enables secure remote consultations for non-urgent care, follow-ups, and medication reviews. This service improves accessibility for homebound patients or those requiring after-hours support. Our platform maintains HIPAA-compliant confidentiality and integrates with in-person care plans.
Specialist Care Coordination
Our team coordinates referrals to a network of specialists and hospitalists, ensuring seamless transitions for advanced care. We manage communication between providers, share records, and follow up to integrate specialist recommendations into primary care treatment strategies.
People
Dr. Gustavo Arvelo
CEO & Medical Director
Dr. Arvelo leads PHCA Medical Group with over two decades of experience in geriatric medicine. He founded the organization to prioritize compassionate, evidence-based senior care while expanding access through innovative service models.
Dr. Anibal Rosario Robles
Internal Medicine
Dr. Rosario Robles specializes in internal medicine, combining clinical expertise with patient-centered care. He focuses on preventive strategies and chronic condition management, serving Altamonte Springs residents since 2005.
Dr. Sasha Pagan
Adult Medicine
Dr. Pagan provides bilingual adult medicine services, emphasizing health education and early intervention. Her approach integrates cultural sensitivity with individualized treatment plans to improve long-term wellness outcomes for diverse patients.
Dr. Ivette Rosario Robles
Internal Medicine
As an internal medicine specialist, Dr. Rosario Robles prioritizes comprehensive care for complex medical needs. She coordinates multidisciplinary treatments for chronic illnesses, ensuring continuity between in-office and at-home care.
Dr. Victor Rivera
Adult Medicine
Dr. Rivera delivers personalized adult healthcare with expertise in preventive screenings and geriatric care. He actively participates in community health initiatives to address seniors' unique medical needs across Central Florida.
Questions
What services does PHCA Medical Group offer?
We provide primary care, chronic disease management, telemedicine, prescription coordination, specialist referrals, and preventive services like vaccinations for seniors.
Do you accept Medicare insurance?
Yes, we specialize in Medicare plans and offer guidance to optimize benefits while reducing out-of-pocket costs for patients.
How can I schedule an appointment?
Call (407) 442-2444 during business hours or use our online form for after-hours requests. Schedulers will contact you promptly.
Are your doctors bilingual?
Yes, most providers speak Spanish to better serve diverse patient populations across all our locations.
Do you offer after-hours medical support?
Our 24/7 helpline assists with urgent questions and coordinates emergency care when necessary for enrolled patients.
What makes PHCA unique for senior care?
We combine 30+ years of experience with personalized treatment plans focused on maintaining independence and preventing hospitalizations through proactive management.
Reviews (5)
Sonia Perez
Nov 19, 2021
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I came here for at 1021am for a 1030am appointment for my mother. At the time of check-in I was informed she would be called in 5 minutes. An hour later my dad got up to ask how much further was the wait at which time we were informed that there were still 4 patients ahead of my mom. I proceeded to ask how that was possible at which time I was told that there system had crashed delaying supposedly all patients. But, patients who checked in after my mom were being called. This office has a huge sign when you enter requesting social distancing. Which is impossible to do considering the amount of
Tom Martinez
Nov 13, 2021
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I met Jenny Marin and she was a delight, very informative about the clinic and the service. When I got there with my wife, I was treated very well the staff is truly the epitome of customer services, and the Doctor. Dr. Serrano was also a delight, very attentive and inquisitive to establish a base line and to see if any treatment was needed... I am so glad to have this clinic and Dr. I want to say to the staff and medical professional... :THANK YOU
Wanda Velez
Jun 03, 2021
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If I could give them a Zero I would. Never been treated so bad over the phone. I called 4 times. First call they put me threw nurse. She puts me on hold. Call went back to switch board and rang for ever no one pickup. Seventeen minutes later. I called again no one pickup. Hold was 24 min. Then I called again receptionist was the MOST RUDE person I have ever delt with. In a rude attitude she gave me appt and did not let me talk she hung up on me. I called back and they sent call to call center.AM EXTREMELY UPSET.
Brittany S.
Aug 01, 2018
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This is by far the worst doctors office I have worked with. They are impossible to get in with probably because they are only often 4 1/2 days a week and have over done their patient load. On top of that I really feel discriminated at the fact I don't speak spanish and even had one girl trying to teach me when I was in there one day. I needed documents signed for school so I could start medical clinicals and started the process in May (now August), even sending them the original email I had sent and they still said they had never seen it and it would be at least another week. I wouldn&apos
Nicole E.
Apr 05, 2017
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This place is terrible. If it wasn't for how convenient the location was, I probably wouldn't of never gone in the first place.
1). If you have an appointment say at 430. Go in at 330. I kid you not I waited an HOUR after my appointment time to be seen. I don't know if they double book or what the case may be.
2). If you need ANY medical records imported or exported throughout offices, CALL YOURSELF. I was supposed to have records sent to an specialist for almost a week and they didn't release them and even failed to tell me why they did not after having my doctor and I
1). If you have an appointment say at 430. Go in at 330. I kid you not I waited an HOUR after my appointment time to be seen. I don't know if they double book or what the case may be.
2). If you need ANY medical records imported or exported throughout offices, CALL YOURSELF. I was supposed to have records sent to an specialist for almost a week and they didn't release them and even failed to tell me why they did not after having my doctor and I
