Business Details
50+ Years
experience
Emergency
services
Your Trusted Partner for Carpet & Rug Solutions in Raleigh
Ace Rug has been a trusted name in carpet and rug care since 1959, serving the Raleigh area with expertise honed over six decades. Our family-owned business combines generational knowledge with advanced cleaning techniques to address every challenge from pet stains to delicate oriental rugs. We prioritize customer satisfaction through transparent communication, customized solutions, and a commitment to using safe, effective methods. Our team of certified professionals employs truck-mounted hot water extraction, hand-washing, and dry-cleaning processes tailored to each material's needs. As the oldest and largest rug cleaning service in Raleigh, we maintain a 5-star reputation through consistent quality, ethical practices, and a BBB-accredited status that underscores our reliability.Our comprehensive offerings include repair services that extend the life of valuable carpets, ensuring clients receive maximum value from their investments. We differentiate ourselves through in-plant cleaning that avoids shared water pits, guaranteeing individual attention to every rug. With owner Jim Reynolds personally overseeing final inspections, we maintain rigorous quality control standards that have earned us thousands of satisfied customers across the Triangle area.
Services
Carpet Cleaning
Rug Cleaning
Upholstery Cleaning
Rug Repair
Carpet Installation
Steam Cleaning
Dry Cleaning
Emergency Stain Removal
Carpet Repair
Carpet Sales
Details
- Year established: 1959
Highlights and features
- We offer 60+ years of experience in carpet and rug care
- Our team provides customized cleaning solutions for every material
- We maintain a 5-star reputation through consistent quality
- Family-owned with owner oversight of final inspections
- We use multiple cleaning methods including hot water extraction
Associations and certifications
- BBB
What people say
Excellent service
Great customer service
Trustworthy company
5-star reputation
Outstanding results
Services
Carpet Cleaning
Our truck-mounted hot water extraction method removes deep-seated dirt and allergens while preserving carpet fibers. This process, recommended by Shaw Industries, uses controlled pH solutions to prevent re-soiling. We handle commercial and residential projects with pre-treatment assessments for optimal results.
Rug Cleaning
In-plant rug cleaning combines manual techniques with specialized equipment for delicate materials. We avoid shared water pits, using individualized pH-balanced solutions. The eight-step process includes hand-washing, controlled drying, and final inspection by owner Jim Reynolds.
Upholstery Cleaning
Professional upholstery cleaning restores furniture using pet-safe solutions. Our technicians handle silk, suede, and velvet with fabric-specific treatments. We apply protective coatings to extend cleanliness between services while maintaining material integrity.
Rug Repair
Expert rug repair services address fringe replacement, binding, and structural damage. Our technicians use traditional techniques to mend wool, sisal, and oriental rugs. We preserve historical value while reinforcing high-traffic areas for extended use.
Carpet Installation
Carpet installation services feature name brands like Shaw and Mohawk. We offer Berber, frieze, and plush options with power-stretching for lasting durability. Our inventory system enables rapid installation within days for residential and commercial properties.
People
Jim Reynolds
Owner
Third-generation carpet care expert with 30+ years in the industry. Oversees quality control and final inspections. Maintains family tradition of ethical business practices established by his father in 1959.
Questions
What cleaning methods do you recommend for deep carpet cleaning?
We use hot water extraction as recommended by major manufacturers like Shaw Industries for thorough soil removal.
Do you handle emergency stain removal?
Yes, we offer emergency services for urgent stain removal needs with specialized treatment protocols.
Are your cleaning solutions safe for pets and children?
All our products are environmentally safe and specifically formulated for family-friendly environments.
How does your rug repair process work?
Our eight-step repair process includes structural assessment, material matching, and final inspection by the owner.
What areas do you serve?
We serve the entire Triangle area including Raleigh, Durham, Cary, and surrounding communities.
Are you BBB accredited?
Yes, we maintain Better Business Bureau accreditation with a proven track record of customer satisfaction.
Videos
Reviews (6)
Gregg Roeten
Nov 17, 2021
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Positive:Quality,Value
Been using Ace for years and they always do a great job. I brought in my hand-knotted silk rug for repair and cleaning. The cleaning was great as usual and the new fringe looks amazing. I will continue to use Ace and especially Jim for repairs.
Service:Clean area rugs
Been using Ace for years and they always do a great job. I brought in my hand-knotted silk rug for repair and cleaning. The cleaning was great as usual and the new fringe looks amazing. I will continue to use Ace and especially Jim for repairs.
Service:Clean area rugs
Heather Russell
Nov 04, 2021
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Critical:Quality
Dropped off my area rug to be cleaned. They kept it 5 weeks. I picked it up today and it honestly doesnt look any cleaner than when I dropped it off. I will not be using them again.
Service:Clean area rugs
Dropped off my area rug to be cleaned. They kept it 5 weeks. I picked it up today and it honestly doesnt look any cleaner than when I dropped it off. I will not be using them again.
Service:Clean area rugs
Heather Russell
Oct 19, 2021
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They had my area rug for 5 weeks. I picked it up today and it doesn’t look any cleaner than when I dropped it off. Very disappointed.
Cheryl Waechter
May 03, 2021
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Positive:Professionalism,Punctuality,Quality,Responsiveness,Value
Weve been using Ace for our oriental rugs for over 25 years. They always do a beautiful job, explain procedures for stain areas and are fairly priced. I highly recommend Ace Carpet Cleaning.
Services:Remove pet stains & odors,Clean area rugs
Weve been using Ace for our oriental rugs for over 25 years. They always do a beautiful job, explain procedures for stain areas and are fairly priced. I highly recommend Ace Carpet Cleaning.
Services:Remove pet stains & odors,Clean area rugs
Kelly Farasy
Feb 26, 2021
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Positive:Professionalism,Quality
Ace did a perfect job repairing my Zebra Pottery Barn rug that my puppy chewed. It looks brand new. I am so happy with their craftsmanship!
Service:Clean area rugs
Ace did a perfect job repairing my Zebra Pottery Barn rug that my puppy chewed. It looks brand new. I am so happy with their craftsmanship!
Service:Clean area rugs
Robert Winchester
Feb 20, 2021
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Positive:Quality
I could not be happier with the work Jim did. I had a large rug cut down into two smaller rugs. They had to be totally rebound. Looks fantastic. Glad I listened to my friends and chose ACE.
I could not be happier with the work Jim did. I had a large rug cut down into two smaller rugs. They had to be totally rebound. Looks fantastic. Glad I listened to my friends and chose ACE.
