Business Details
45 Years
experience
Emergency
services
Open 24/7
always available
Your Trusted HVAC Partner in Knoxville, TN
Pioneer Heating & Air Conditioning Heating & Air Conditioning has been serving the Knoxville area for over 40 years, establishing itself as a trusted provider of HVAC, plumbing, and electrical services. Founded in 1981, our locally operated business prioritizes high-quality work, personalized service, and friendly interactions. Our team of NATE-certified technicians and licensed professionals delivers reliable repairs, installations, and maintenance for residential and commercial clients. We operate seven days a week, offering 24/7 emergency repair services to address urgent needs promptly. Our commitment to customer satisfaction is reflected in our 100% satisfaction guarantee, upfront pricing, and repair/installation guarantees.We hold multiple industry certifications, including TN State Class A Master Mechanical, Gas, and Electrical Licenses, and are proud members of the BBB, PHCC, and TVA Quality Contractor Network. Our service areas include Knoxville, Maryville, Oak Ridge, and surrounding communities, ensuring local residents have access to dependable home comfort solutions. We invest in continuous training, modern equipment, and community engagement to maintain our reputation as Tennessees highest-rated contractors. Our focus remains on delivering exceptional value through transparent communication, ethical practices, and a dedication to improving home comfort and safety.
Services
HVAC Repair
Plumbing Services
Electrical Repairs
Drain Cleaning
Indoor Air Quality
Details
- Year established: 1981
Highlights and features
- 40+ years of local HVAC, plumbing, and electrical expertise.
- NATE-certified technicians with industry-leading training.
- 24/7 emergency repair services available year-round.
- Transparent upfront pricing with no hidden fees.
- 100% satisfaction guarantee on all repairs and installations.
Associations and certifications
- TN State Class A Master Mechanical License
- TN State Class A Master Gas License
- TN State Class A Master Electrical License
- City of Knoxville Gas, Mechanical, & Electrical Licenses
- NATE Certified Technicians
- TVA PPN
- QNC
- Plumbing, Heating and Cooling Contractors (PHCC)
- Better Business Bureau (BBB)
What people say
Prompt emergency service
Knowledgeable technicians
Transparent pricing
Reliable repairs
Professional installations
Services
HVAC Repair
Our NATE-certified technicians provide comprehensive HVAC repair services for furnaces, heat pumps, air conditioners, and geothermal systems. We diagnose issues on-site, offer transparent pricing, and perform same-day repairs using factory-certified parts. Our expertise ensures optimal system efficiency, reducing energy costs and extending equipment lifespan while maintaining indoor comfort year-round.
Plumbing Services
From leaky faucets to sewer line replacements, our licensed plumbers handle residential and commercial plumbing needs. We offer emergency leak detection, water heater repairs, drain cleaning, and gas line services. Our trenchless sewer repair technology minimizes property disruption, and we guarantee durable solutions for long-term reliability and safety.
Electrical Repairs
We provide full electrical system diagnostics, repairs, and installations for homes and businesses. Services include circuit breaker replacements, lighting upgrades, EV charging station installations, and surge protection. Our licensed electricians prioritize safety, adhering to NEC standards to prevent hazards like electrical fires while ensuring code-compliant, energy-efficient solutions.
Drain Cleaning
Our advanced hydro jetting and rooter services clear stubborn clogs and restore drainage efficiency. Using high-pressure water jets and camera inspections, we identify blockages caused by debris, tree roots, or pipe misalignment. Regular maintenance prevents backups, reduces odors, and extends the lifespan of your plumbing infrastructure with minimal disruption.
Indoor Air Quality
We improve indoor air quality through duct cleaning, humidifier/dehumidifier installations, and UV air purification systems. Our solutions target allergens, mold, and pollutants, creating healthier living environments. Whole-house systems integrate with existing HVAC units to balance humidity levels and eliminate airborne contaminants for respiratory health.
Questions
What HVAC services do you offer?
We provide heating and cooling repairs, installations, and maintenance for furnaces, air conditioners, heat pumps, and geothermal systems.
Do you offer 24/7 emergency plumbing services?
Yes, we provide 24/7 emergency plumbing repairs for leaks, burst pipes, sewer backups, and other urgent issues.
Are financing options available?
Yes, we offer flexible financing plans with approved credit for HVAC, plumbing, and electrical upgrades.
What areas do you service?
We serve Knoxville, Maryville, Oak Ridge, Sevierville, and surrounding areas in East Tennessee.
How can I schedule an appointment?
Call us at (865) 351-0787 or use our online scheduling tool for emergency or routine service requests.
Reviews (5)
Gary Roth
Oct 16, 2021
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Horrible customer service. We paid to have a backup generator installed last month. After the installation was complete we expected someone would give us information on the operation and maintenance of the generator but that has never happened. After the install, everyone just left. We have contacted Pioneer by phone and email multiple times and… they have told us someone would come back to answer all of our questions. No one ever contacted us or came. We don't even know if the generator is operating. I cannot recommend this company based on our experience.
Barbara Sibilsky Mugan
Jul 17, 2021
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Michael Lampkin was our salesman. He came out and made sure we were getting the right unit and that everything else was in order for it to be installed. He was over the top very nice and helpful. Everything he told us that would be done was done. The crew that came out did a great job. Very professional and did a nice clean up job. If you want great and reliable service, definitely have Michael and their crew come out and help you! I would definitely recommend Pioneer Heating and Air to anybody that wants quality work done!
Alisa A. Criswell
Jun 16, 2021
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I can not express how greatful I am that Chris got us taken care of as quickly as possible. The heat was getting unbearable so today coming home to a cold house was THE BEST DAY EVER. THANK YOU A MILLION TIMES OVER TO YOUR TEAM.
Cody Keifer
Jun 11, 2021
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Loved the service and people! They answered all my questions professionally and clearly. They got me setup in a unit that has exceeded my expectations! Thank you for the service!
Barbara Sue Guy
Apr 07, 2021
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I recommend them and their products and service. They have always been honest. They are reliable. They do what they say. Their tech was super nice. Would hire him to work for me if I had a business.
